“I found a buyer for my property fairly quickly, but ......”
3 Star Review
Jul 22,2010
By:
'Robin'
Jul 22,2010
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Sales (as a Vendor)
Postcode:
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I found a buyer for my property fairly quickly, but what followed was a series of poor communication which almost led to me losing the sale. After hearing nothing from anyone for at least three weeks after the buyer had a survey done on my property, I phoned Bairstow Eves only to be told that "no news was good news." I was flabbergasted when my buyer turned up for the second viewing almost 10 weeks after the first one and immediately had a go at me for delaying the process!! It turned out that someone in Bairstow Eves didn't bother to inform their legal team to proceed with the paperwork for almost a month!!
And another word of caution here - don't be talked into using Bairstow Eves Countrywide legal team. You never speak to the same person twice and so there's no sense of dealing with someone who knows you and is actually eager to get things speeded up for you.
Fortunately, my buyer realised that I wasn't delaying matters and saw the thing through in the end, but I still shudder at what could have happened due to a lack of communication between estate agent and property lawyer. I did try to get to the bottom of who was to blame, but each kept passing the buck to the other, so in the end I just gave up.
The only thing that stops me giving Bairstow Eves no stars at all is that the two people I had the most dealings with in the local office were really helpful and to their credit, did get things moving pretty quickly once they realised the sale might fall through if they didn't pull their fingers out. And they did get me the price I wanted for my house at the end of the day which is what counts, I suppose.
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