Didsbury, Manchester, M20
2.8/5, 16 reviews
50% recommended
50% lettings valuation accuracy
33% lettings fee satisfaction

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“I am writing to complain about the unprofessional practice and ......”

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May 15,2013
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By: 'KL'
May 15,2013
3 people found
this helpful
I am writing to complain about the unprofessional practice and attitude of one of your staff in Didsbury Office. As far as I am aware, his name is Chris.

I made a booking to view a house-to-let at 153 Mauldeth Road West at 5pm on 15th May 2013. For your information, I received a confirmation text from Bridgford with regard to the booking straight after my call to Chris on 14th May (Tuesday). At 4:50pm on the day I arrived at the property and waited for Chris's arrival. After half an hour of waiting, I called Bridgford only to find out that the house has been let and nobody bothers to notify me beforehand. Chris claimed that he has called my number at around 2-3pm and left me a miss call. But the miss call record and voicemail list definitely did not add up to Chris's story.

His blatant ignorance on his potential clients on such a simple matter is absolutely unprofessional and rude. Not only did he fail to notify me about the cancellation of the viewing, hence wasting our time, but he also lied about the incident and denied his own mistake. Such experience with Bridgford (Didsbury) is absolutely appalling and I will definitely warn anybody who intends to use your service in the future.
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Latest Reviews

View all Reviews 16
31st Jan 2024
reviewed by 'No thank you'
“After feeling rather despondent with the customer service of various other estate agents on the street , Lisa in Bridgfords was ......”
18th Nov 2022
reviewed by 'tracy storey'
“Absolutely brilliant, definitely the best estate agents in Didsbury . Angela , jake and Luke are excellent . I could not ask for ......”
22nd Oct 2020
reviewed by 'Karen'
“Once again. Bridgfords. Didsbury have lived up to the excellent service we expect from them. the team, especially Ayesha and ......”
7th Jul 2017
reviewed by 'HR'
“This estate agent is appalling and I would warn any tenant against using their services. The customer service stops as ......”
10th Jun 2017
reviewed by 'LB'
“Terrible estate agents. Left hand doesn't know what the right hand is doing as they are unable to communicate effectively ......”
20th Feb 2017
reviewed by 'Dissatisfied'
“We've almost at the end of our 1 year tenancy, which has been fraught with issues. Considering the huge fees charged ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bridgfords
731 Wilmslow Road
Didsbury,Manchester
Greater Manchester
M20 6WF
0161 956 2209

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 33% £550 £960
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 7 1 0 1 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“After feeling rather despondent with the cust......”

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Jan 31,2024
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By: 'No thank you'
Jan 31,2024
0 people found
this helpful
After feeling rather despondent with the customer service of various other estate agents on the street , Lisa in Bridgfords was a breath of fresh air . Clearly understanding the time honoured ways of looking after her customers and the actual difficulties facing people moving home and, ...
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“Absolutely brilliant, definitely the best est......”

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Nov 18,2022
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Angela
By: 'tracy storey'
Nov 18,2022
0 people found
this helpful
Absolutely brilliant, definitely the best estate agents in Didsbury . Angela , jake and Luke are excellent . I could not ask for more ....
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“Once again. Bridgfords. Didsbury have lived u......”

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Oct 22,2020
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Ayesha
By: 'Karen'
Oct 22,2020
0 people found
this helpful
Once again. Bridgfords. Didsbury have lived up to the excellent service we expect from them. the team, especially Ayesha and Lucy have once again been fantastic in helping us regarding our property; if you are looking for a totally professional service, you couldn't wish for ...
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“This estate agent is appalling and I would warn any ......”

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Jul 07,2017
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By: 'HR'
Jul 07,2017
6 people found
this helpful
This estate agent is appalling and I would warn any tenant against using their services. The customer service stops as soon as you pay your money. Nothing they said would be done on the property when I moved in and the property hadn't even been ...
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Comment on agent fees
Fees are extortionate
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“Terrible estate agents. Left hand doesn't know what the right ......”

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Jun 10,2017
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By: 'LB'
Jun 10,2017
7 people found
this helpful
Terrible estate agents. Left hand doesn't know what the right hand is doing as they are unable to communicate effectively as a company. Very unprofessional too! Never met a company that cares so little about their clients. I have had one problem after another with ...
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Comment on agent fees
Terrible fees - I know they are overpriced because when I challenged them I was given a £100 refund straight away.
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“We've almost at the end of our 1 year tenancy, which ......”

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Feb 20,2017
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By: 'Dissatisfied'
Feb 20,2017
5 people found
this helpful
We've almost at the end of our 1 year tenancy, which has been fraught with issues. Considering the huge fees charged by Bridgfords, you'd expect some level of customer service. Unfortunately this isn't the case. The final straw was being locked out of our flat on ...
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Comment on agent fees
Hugely inflated!
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“Booked a viewing with Bridgfords twice. The first time we ......”

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Jan 04,2017
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By: 'acecream'
Jan 04,2017
3 people found
this helpful
Booked a viewing with Bridgfords twice. The first time we were left waiting 20 mins before our calls to their office finally got through and asked where they were. They finally informed us that the flat we were viewing was already let the day before and ...
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Comment on agent fees
n/a
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“I am not commenting on the people who work in ......”

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Oct 18,2016
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By: 'Just'
Oct 18,2016
1 people found
this helpful
I am not commenting on the people who work in this office, all I want to say is trying to get a viewing for an apartment advertised by this agent is impossible. I have now tried on two occasions, both times the agent on the ...
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“Went with this agency to rent a 4 bed student property, ......”

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Apr 22,2015
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abby
By: 'Hoy'
Apr 22,2015
2 people found
this helpful
Went with this agency to rent a 4 bed student property, not only did the property we put down deposits for was already rented to someone else agency fees were extortionate and they way we are being managed in the property that we had to settle ...
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What agent could do to change your mind?
Way to over priced ‚£150 is ridiculous
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Comment on agent fees
Way to over priced ‚£150 is ridiculous
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“Having recently moved to area from london for work, I ......”

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Dec 20,2014
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abby
By: 'doug'
Dec 20,2014
1 people found
this helpful
Having recently moved to area from london for work, I was surprise by breath of offerings in the didsbury area. This was my first letting experience and was very pleased with the level of proffessionalism and effort made by the branch staff. My letting agent ...
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“I would warn anybody against renting with this branch. We ......”

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Dec 11,2014
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By: 'B91'
Dec 11,2014
2 people found
this helpful
I would warn anybody against renting with this branch. We moved out of a flat at the end of July and the landlord has still not returned any of our deposit. Granted, there were minor cleaning issues, but giving a flat a quick clean does ...
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“I had been looking for a property for some while ......”

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Oct 07,2014
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josh
By: 'J'
Oct 07,2014
1 people found
this helpful
I had been looking for a property for some while and i had registered with all the other agents. One Saturday i went into this Bridgfords office and met Josh. i explained my situation and how urgent it was for me to move. i felt ...
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“I recently used this office to rent out my one ......”

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Oct 06,2014
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By: 'Jon'
Oct 06,2014
1 people found
this helpful
I recently used this office to rent out my one bedroom flat n west Didsbury... The staff were very helpful and told me everything I needed to do .. They booked 4 people to view in 24 hours and let me chose from a number of tenants ... I ...
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“We had an awful service from Bridgefords agent. On the ......”

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Jul 07,2014
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By: 'DP'
Jul 07,2014
3 people found
this helpful
We had an awful service from Bridgefords agent. On the day we had to move to our new flat, we were told in the morning that the current tenants couldn´t still move out. We went to check the flat to see the situation and ...
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What agent could do to change your mind?
The agent could have done the job properly, as the amount of money we paid to them was large enough to justify a better treatment. As the agency did not fulfill with their job, we should be at least partially refunded.
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“I would just like to say what a great experience ......”

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Dec 26,2013
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By: 'Mr'
Dec 26,2013
0 people found
this helpful
I would just like to say what a great experience I have had after renting my apartment out with the team at Bridgefords Didsbury. After instructing them to advertise my property they found a tenant within 2 days and had them moved in a week later. ...
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“I am writing to complain about the unprofessional practice and ......”

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May 15,2013
Minithumbdown
By: 'KL'
May 15,2013
3 people found
this helpful
I am writing to complain about the unprofessional practice and attitude of one of your staff in Didsbury Office. As far as I am aware, his name is Chris. I made a booking to view a house-to-let at 153 Mauldeth Road West at 5pm on 15th ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bridgfords, Manchester M20 6WF



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