0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 03,2013
Jun 03,2013
0
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I'll start with the positive. When things broke they got fixed rapidly but that was more thanks to the landlord having a good set of handyman contacts than anything Russells did.
In terms of everything else, I can't agree more than enough with the other reviews with how terrible Russells are. They charge ridiculous amounts for the smallest things and if you dispute anything then prepare to start talking to a brick wall (if you're a tenant at least). Never expect any common sense from their side when dealing with you if something comes up. What was worse though is the cold way in which they treat their tenants and the aloof, impersonal and robotic way that I was checked out of my house in particular. I've been renting 15 years and never came across an estate agent as bad as this.
In terms of everything else, I can't agree more than enough with the other reviews with how terrible Russells are. They charge ridiculous amounts for the smallest things and if you dispute anything then prepare to start talking to a brick wall (if you're a tenant at least). Never expect any common sense from their side when dealing with you if something comes up. What was worse though is the cold way in which they treat their tenants and the aloof, impersonal and robotic way that I was checked out of my house in particular. I've been renting 15 years and never came across an estate agent as bad as this.
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Latest Reviews
27th Nov 2014
reviewed by 'Lisa'
3rd Jun 2013
reviewed by 'Jack'
9th Dec 2012
reviewed by 'VERY'
18th Jul 2012
reviewed by 'Mourningrise'
Opening Hours
Address
Russell Residential
20 Main Street
Ely
Cambridgeshire
CB6 1PJ
01353 865910
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £900 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 27,2014
Nov 27,2014
0
people found
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This estate agents are awful. I would advise anyone who is thinking about even renting a property with russells please think again. I have never been with an estate agents like this before,side with landlord all the time,the do not care about tenants ...
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What agent could do to change your mind?
Being fair as a company,listen to tenants and stop trying to get money out of people....oh and stop lying!!!!!!!Attached Filesnbsp;
Comment on agent fees
Awful fees,don't know we're they get them from its an absolute joke how much they charge,there all about money and that's all they care about oh and the landlord!!!!
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Jun 03,2013
Jun 03,2013
0
people found
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I'll start with the positive. When things broke they got fixed rapidly but that was more thanks to the landlord having a good set of handyman contacts than anything Russells did.
In terms of everything else, I can't agree more than enough with the other ...
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Dec 09,2012
Dec 09,2012
0
people found
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Have never been so angry in my hole life, They are so rude, liars and most of all money grabbers. Make sure you take pictures of absolutely everything in the property or they will try and accuse you of damaging things witch are already broken ...
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What agent could do to change your mind?
not lied, understand us, not make up things about the property, have someone look round the house at the same time as we check all the things that are wrong with it, make the prices lower, no check out fees. NO MORE LIES!!!!!Attached Filesnbsp;
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Jul 18,2012
Jul 18,2012
1
people found
this helpful
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I had the displeasure of being a tenant to this agent for almost 2 years, while the basic service (as long as nothing went wrong) was ok, that being, visits were periodical roughly every 3 months with at least 24 hours notice. When something did go wrong, or ...
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What agent could do to change your mind?
Better correspondence with the tenant, including answering Emails would be nice. Getting things done when they say they will rather than putting it off indefinitely. Not trying to take you for every penny at checkout and keeping records updated. I don't think there's anything that they could do to reconcile the experience. Avoid.Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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