50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jun 01,2013
Jun 01,2013
4
people found
this helpful
this helpful
Be very aware of using Connells if you hope to sell your home. My experience has been very negative.
The property I was hoping to sell has been on their books for over 2 years, all they want to do is lower and lower the price - of course it will then sell as it will be virtually given away! The price of the property was originally set following the advice of Connell's staff...
I have gone through countless 'negotiators' and several Branch Managers at their central Bournemouth office - until that was closed down with one weeks' notice and my business transferred to another branch some miles away! I think the last point alone proves that Connells are not being run either efficiently or with the aim of providing a good service to its customers.
They soon came chasing for the money for the HIP that was required at the time (shows how long they've had the property on their books!) but I have still not received a copy of this despite having paid for it... I expect my Small Claims action against them will elicit this documentation.
Poor service, poor attitude and very high staff turnover. Not good at all.
The property I was hoping to sell has been on their books for over 2 years, all they want to do is lower and lower the price - of course it will then sell as it will be virtually given away! The price of the property was originally set following the advice of Connell's staff...
I have gone through countless 'negotiators' and several Branch Managers at their central Bournemouth office - until that was closed down with one weeks' notice and my business transferred to another branch some miles away! I think the last point alone proves that Connells are not being run either efficiently or with the aim of providing a good service to its customers.
They soon came chasing for the money for the HIP that was required at the time (shows how long they've had the property on their books!) but I have still not received a copy of this despite having paid for it... I expect my Small Claims action against them will elicit this documentation.
Poor service, poor attitude and very high staff turnover. Not good at all.
What agent could do to change your mind?
Acted in a professional way promoting the property that had been on their books for a long time. Had a consistent team of staff in their office rather than a high turnover of negotiators and managers. Undertaken requests of the vendor ie take up to date photographs of the property.Attached Filesnbsp;
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Jul 18, 2013
i have been on the market for just over a year, i was continuosly asked to lower my asking price, then they added investor potential to the website without telling me, which i found means get this property 40% less than market value, then they pressured me into accepting a offer £30.000 less than the asking price i said no but they of course only want their commision so i took my property of the market and recieved charges for doing so. as above im not giving it away! paignton branch !
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Latest Reviews
22nd Jul 2016
reviewed by 'Loubelle'
8th Jul 2016
reviewed by 'Mrs'
1st Jun 2013
reviewed by 'Charles'
Opening Hours
Address
Connells
117 Old Christchurch Road
Bournemouth
Dorset
BH1 1EP
01425 472311
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 22,2016
Jul 22,2016
2
people found
this helpful
this helpful
A very helpful and capable member of staff. Scott was polite and quickly and professionally dealt with my queries and has already actioned the points addressed, whilst keeping me in the loop. I felt very confident leaving my queries in his hands and and very ...
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Comment on agent fees
N/A
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Yes
Jul 08,2016
Jul 08,2016
5
people found
this helpful
this helpful
We have now had Connells manage 2 of our properties for about a year and they have done a fabulous job and taken the stress out of us having to manage it ourselves. They are quick to respond to queries and keep us informed throughout. I ...
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Comment on agent fees
The Agents fees are very reasonable and I feel that we get good value for money.
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Yes
Yes
Jun 01,2013
Jun 01,2013
4
people found
this helpful
this helpful
Be very aware of using Connells if you hope to sell your home. My experience has been very negative.
The property I was hoping to sell has been on their books for over 2 years, all they want to do is lower and lower the price ...
read full review
read full review
What agent could do to change your mind?
Acted in a professional way promoting the property that had been on their books for a long time. Had a consistent team of staff in their office rather than a high turnover of negotiators and managers. Undertaken requests of the vendor ie take up to date photographs of the property.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 18, 2013
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(1)
i have been on the market for just over a year, i was continuosly asked to lower my asking price, then they added investor potential to the website without telling me, which i found means get this property 40% less than market value, then they pressured me into accepting a offer £30.000 less than the asking price i said no but they of course only want their commision so i took my property of the market and recieved charges for doing so. as above im not giving it away! paignton branch ! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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