100% lettings valuation accuracy
99% lettings fee satisfaction
May 31,2013
May 31,2013
1
people found
this helpful
this helpful
Excellent communication until I signed the rental agreement! They stopped replying to email (unless I specifically requested a response). I was made to sign the inventory before looking at the property and the inventory was completely wrong.
1. Furniture that was meant to be removed from the property was still there when I moved in.
2. The heating in the living room was broken
3. The hot water did not work
4. The light in the kitchen was broken
5. The kitchen chair legs were held on by bluetack.
It took 6 weeks to get these problems fixed (and actually some are still remaining).
1. Furniture that was meant to be removed from the property was still there when I moved in.
2. The heating in the living room was broken
3. The hot water did not work
4. The light in the kitchen was broken
5. The kitchen chair legs were held on by bluetack.
It took 6 weeks to get these problems fixed (and actually some are still remaining).
What agent could do to change your mind?
Respond to emails within 48 hours - it allows customers to know that the email has been received and action is being taken. Produce accurate inventorys and go to property with client to check the inventory. Fix major problems prior to client moving in or within 1 week if occurred whilst client is in the property.Attached Filesnbsp;
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Latest Reviews
7th Aug 2014
reviewed by 'Aussie'
Opening Hours
Address
Thomas & Rose
58 Merthyr Road
Whitchurch
Cardiff
Cardiff County
CF14 1DJ
02920 628968
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £825 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 07,2014
Aug 07,2014
0
people found
this helpful
this helpful
Let with this company in February. Very efficient until we signed. Still waiting for the inventory. Still waiting for a refund due to an overcharge from that month to be repaid. Wrong amount paid in in April - still to be repaid. No money paid ...
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Comment on agent fees
Fees are reasonable if the work was carried out as contained in the agreement. However, he does nothing for his money. Beware of We're Moving Home in Whitchurch Cardiff!
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May 31,2013
May 31,2013
1
people found
this helpful
this helpful
Excellent communication until I signed the rental agreement! They stopped replying to email (unless I specifically requested a response). I was made to sign the inventory before looking at the property and the inventory was completely wrong.
1. Furniture that was meant to be removed from ...
read full review
read full review
What agent could do to change your mind?
Respond to emails within 48 hours - it allows customers to know that the email has been received and action is being taken. Produce accurate inventorys and go to property with client to check the inventory. Fix major problems prior to client moving in or within 1 week if occurred whilst client is in the property.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
