Thomas & Rose
Cardiff, CF14
1.5/5, 2 reviews
0% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction

“Excellent communication until I signed the rental agreement! They stopped ......”

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May 31,2013
Minithumbdown
By: 'Hannah'
May 31,2013
1 people found
this helpful
Excellent communication until I signed the rental agreement! They stopped replying to email (unless I specifically requested a response). I was made to sign the inventory before looking at the property and the inventory was completely wrong.
1. Furniture that was meant to be removed from the property was still there when I moved in.
2. The heating in the living room was broken
3. The hot water did not work
4. The light in the kitchen was broken
5. The kitchen chair legs were held on by bluetack.
It took 6 weeks to get these problems fixed (and actually some are still remaining).
What agent could do to change your mind?
Respond to emails within 48 hours - it allows customers to know that the email has been received and action is being taken. Produce accurate inventorys and go to property with client to check the inventory. Fix major problems prior to client moving in or within 1 week if occurred whilst client is in the property.
Attached Filesnbsp;
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Opening Hours
Address

Thomas & Rose
58 Merthyr Road Whitchurch
Cardiff
Cardiff County
CF14 1DJ
02920 628968

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £825 £825
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Let with this company in February. Very efficient until we ......”

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Aug 07,2014
Minithumbdown
Sean
By: 'Aussie'
Aug 07,2014
0 people found
this helpful
Let with this company in February. Very efficient until we signed. Still waiting for the inventory. Still waiting for a refund due to an overcharge from that month to be repaid. Wrong amount paid in in April - still to be repaid. No money paid ...
read full review
Comment on agent fees
Fees are reasonable if the work was carried out as contained in the agreement. However, he does nothing for his money. Beware of We're Moving Home in Whitchurch Cardiff!
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“Excellent communication until I signed the rental agreement! They stopped ......”

Share on :
May 31,2013
Minithumbdown
By: 'Hannah'
May 31,2013
1 people found
this helpful
Excellent communication until I signed the rental agreement! They stopped replying to email (unless I specifically requested a response). I was made to sign the inventory before looking at the property and the inventory was completely wrong. 1. Furniture that was meant to be removed from ...
read full review
What agent could do to change your mind?
Respond to emails within 48 hours - it allows customers to know that the email has been received and action is being taken. Produce accurate inventorys and go to property with client to check the inventory. Fix major problems prior to client moving in or within 1 week if occurred whilst client is in the property.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Thomas & Rose, Cardiff CF14 1DJ



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