Dear Silly moo.
Thank you for your mail, we recal this issue, all we requested where standard details, name and address, telephone number, the reason, STAFF SAFETY. I think this says it all.

Dear TATTERSAL, i would agree with the state of the property as above, this was a student let, which was booked well in adavanced by the tenants, some six months prior to taking up let, the Landlady at the time, had one month before the tenants where due to move in, decided to do some rather large improvements, hence the property outside still had remaining rubbish for the works carried out.

The landlady, was a difficult person to deal with, and unknown to this agency had been ditched by several other agents over the past years.however, all problems where resolved, including the damage by a tenants, only three days into the let, by comming home and smashing a the front door, window, to gain entrance, the Landlady wanted to take the issue to the police for crimanal damage, however this agency and staff after a meeting in the agents office convinced the owner, that this would mean that a tenant or tenants would have a Police record if she went further with the issue, and the the result no police repaired door.
Two sides to every story, we have photo inspections taken every three months to prove the state of the property, as is our policy with all rental property.with regards to not giving twenty four hours notice, this is not the case, a telephone call or letter is sent to the address, and in this case the house is only sixty yards away from the office, one of the five students would have most certainly been in formed either by phone or by e-mail or letter, as in the terms of the lease they signed. if the student who was called did not inform the rest of the tenants, or the author of this compliant, that is can not be helped, but we will from this experiance try to contact all tenants of any property from now on. Rude behaviour, is something the company will not tolerate in any form, however, we can not deal with such if we do not have a name, to respond and for good will, the staff will from this time on will, have name badges displayed on thier uniform.
This company manages over 800 properties in Plymouth, with 20 full time staff, we rent out between 35 and 70 properties a mounth, been in buisness some 16 years, we do not confess to be perfect, but on reflection we can not please all, all of the time, the small amount of complaints on this site from the figures above, in comparisoin we have not done to bad, but we can improve, and will endevour to do so.

Yeh i have had problems with this letting agency. Ie walking into property without notice knocking om my door to my room. Just called them yest years after my privious experiance hoping they had cleaned up the customer service skills. They wouldnt give me any info about a property i might be intrested in unkess i give them my full name and address details. I asked why they need this info as im only viewing. They were rude and kept putting the phone down on me when i asked why is it so important to ask my address ect before they would even let me make an appointment just to view. I think they should show more respect 8f they want our money to keep them in buisness and to pay there wages