0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 29,2013
May 29,2013
2
people found
this helpful
this helpful
Absolutely terrible experience! Usually I am not a person to complain, but this agency has left me so frustrated that I had to post a review! I placed an advert with Bairstow Eve's hoping to rent out a room in my house. As it was out of season for students, we were hoping that they could get the room rented to a professional. I told them the details and they promised they would put the advert up. A few weeks later, I phoned up again as nothing had happened. I had no phone calls, no emails, absolutely no communication. The manager, Adam, told me that they could not find a tenant. By this point I had already found a tenant myself, so I said that although I did not have the room I originally wanted to rent, I did have another room available as someone had just moved out. I told them the new prices and so on. Again, he promised he would get it sorted. A few days later, I receive another call from an employee asking if we still wanted to advertise with them. I said yes, as I had just recently talked to Adam about the situation. She then explained to me why I hadn't received any viewings since I first went in to talk to them. It was because they hadn't put my advert up!!!
Eventually they found me a tenant. The whole process took so long! They asked me to sign A LOT of papers and when the tenant finally moved in I had still not received any papers or received the deposit. It has now been four months and I STILL have not received the deposit! They keep on saying they've sent it, but it has not arrived! The price they charge for their lack of services is absolutely ridiculous!!! Originally they said that they would only charge 10% overall, which would be £161, but they have charge me £498! Not only that, the tenant isn't even staying for the whole 6 months! She's moving out after 4 months, so I won't be even receive the whole rent! When I asked for a breakdown or a call, no one replies either! I am so frustrated at the whole ordeal and if. Had seen these views before, I would DEFINITELY not have used them!
Eventually they found me a tenant. The whole process took so long! They asked me to sign A LOT of papers and when the tenant finally moved in I had still not received any papers or received the deposit. It has now been four months and I STILL have not received the deposit! They keep on saying they've sent it, but it has not arrived! The price they charge for their lack of services is absolutely ridiculous!!! Originally they said that they would only charge 10% overall, which would be £161, but they have charge me £498! Not only that, the tenant isn't even staying for the whole 6 months! She's moving out after 4 months, so I won't be even receive the whole rent! When I asked for a breakdown or a call, no one replies either! I am so frustrated at the whole ordeal and if. Had seen these views before, I would DEFINITELY not have used them!
Was this helpful?
Yes
Yes
Jul 22, 2013
This doesn't surprise me. Dealing with estate agents can be horrendous. Sadly, you have to use them to sell/rent/buy property (doing it all by yourself can be just as stressful). I sympathize with your awful experience. The best thing to do is avoid this agency in the future, tell everyone you know how bad they are.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Jan 2014
reviewed by 'John'
28th Nov 2013
reviewed by 'RR'
28th Aug 2013
reviewed by 'Kobe'
11th Jul 2013
reviewed by 'Adam'
29th May 2013
reviewed by 'Disappointment!'
Opening Hours
Address
Bairstow Eves
5 The Quadrant
Epsom
Surrey
KT17 4RH
01372 826357
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 14,2014
Jan 14,2014
2
people found
this helpful
this helpful
Im a first time landlord and having used this agent for the first time im surprised with some of the comments on this site, i found them very helpful and made it very simple and straightforward for me, the found really pleasant tenants and was ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2013
Nov 28,2013
1
people found
this helpful
this helpful
Robin and Nick at Bairstow Eves (Epsom) kept us uninformed and dragged on the purchase of our home for more than 2 months with no progress. They could not close the chain on the purchase and the vendors were not asked to start the sale process ...
read full review
read full review
What agent could do to change your mind?
If the vendor didn't want to sell, they shouldn't have accepted our offer. The agent should have informed us earlier about this, communicated better and not waste our time.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 28,2013
Aug 28,2013
3
people found
this helpful
this helpful
This review relates to the period from October 2011 to March 2013. It has taken me this long to think about them calmly enough to write a review! I was hoping that using an Estate Agent to let my property would mean that they could guide me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2013
Jul 11,2013
1
people found
this helpful
this helpful
Attempted to purchase a property in Epsom with the local branch. I've read most of the reviews on this site and I would agree that they are not very professional and their attitude sucks. There is only one thing of interest to them and that's ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2013
May 29,2013
2
people found
this helpful
this helpful
Absolutely terrible experience! Usually I am not a person to complain, but this agency has left me so frustrated that I had to post a review! I placed an advert with Bairstow Eve's hoping to rent out a room in my house. As it was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22, 2013
View all comments
(1)
This doesn't surprise me. Dealing with estate agents can be horrendous. Sadly, you have to use them to sell/rent/buy property (doing it all by yourself can be just as stressful). I sympathize with your awful experience. The best thing to do is avoid this agency in the future, tell everyone you know how bad they are. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
