Streets Ahead
Crystal Palace, London, SE19
4.6/5, 796 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction

Contact Us

“I first used Streets Ahead in Crystal Palace when looking ......”

Share on :
May 28,2013
Minithumbdown
By: 'fionathefrog'
May 28,2013
0 people found
this helpful
I first used Streets Ahead in Crystal Palace when looking to purchase a flat. The agent I dealt with set up 5 viewings all over SE19 15 minutes apart. Before I got to the second viewing I was late for the next one. This was my first ever viewing of flats and didn't know better, it was impossible to keep these appointments.
We didn't find the flat we bought through SA but when we moved abroad used them to fully manage our property for us. They charge us 15% which was way above average and again in hindsight I should have shopped around but the other tenants in our block used them so it seemed easier.
From day one they were awful. Our property manager changed every few months, we were never informed and so kept waiting ages for people that no longer worked there to get back to me. They never returned a single call until the end (3 years) when I had to read the riot act to make sure someone called me back. Twice they were supposed to implement a rental increase and forgot so it took months and months to sort it out between new managers. When my tenants moved out they charged us for the inventory but then admitted they didn't do it. Awful, awful, awful. The worst customer service I have EVER encountered. We finally gave up and found a smaller company that actually knows who were are, does what we ask them to do and cares about their business. I am not alone in feeling like this, other people I know that use them feel the same. I cannot believe their high rating on here, perhaps it is not from people using their management service.
What agent could do to change your mind?
They could change how they do everything.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Hollie
May 29, 2013
Dear Fiona,

Firstly thank you for bringing this to our attention. Streets Ahead pride ourselves on excellent customer service and clearly on this occasion we have failed. I would like to apologise for the esperiences you have had and should you wish to discuss this further please feel free to contact me on [email protected].

Kind regards

Hollie
Head of Property Management
By: Hollie
May 29, 2013
Dear Fiona,

Firstly thank you for bringing this to our attention. Streets Ahead pride ourselves on excellent customer service and clearly on this occasion we have failed. I would like to apologise for the esperiences you have had and should you wish to discuss this further please feel free to contact me on [email protected].

Kind regards

Hollie
Head of Property Management

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 796
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
19th Nov 2022
reviewed by 'Basak & Yagiz'
“Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't ......”
2nd Nov 2022
reviewed by 'Reviews'
“AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke ......”
22nd Oct 2022
reviewed by 'Taraash'
“Finding a house in london is as it is stressful, and to do it in this climate was even more ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 19 481 31 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“I have have found streets ahead to be the wor......”

Share on :
Aug 29,2024
Minithumbdown
By: 'Lesley'
Aug 29,2024
3 people found
this helpful
I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was a wonderful experience dealing with St......”

Share on :
Nov 06,2023
Minithumbup
By: 'Lukman'
Nov 06,2023
0 people found
this helpful
It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very pleased with the help Gemma gave me......”

Share on :
Dec 15,2022
Minithumbup
claim your profile
Gemma
By: 'Theresa'
Dec 15,2022
0 people found
this helpful
I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great costumer service....”

Share on :
Nov 19,2022
Minithumbup
claim your profile
Enzo
By: 'Basak & Yagiz'
Nov 19,2022
0 people found
this helpful
Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“TERRIBLE, DODGY COMPANY...”

Share on :
Nov 02,2022
Minithumbdown
By: 'Reviews'
Nov 02,2022
1 people found
this helpful
AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Finding a house in london is as it is stressf......”

Share on :
Oct 22,2022
Minithumbup
claim your profile
Gemma
By: 'Taraash'
Oct 22,2022
0 people found
this helpful
Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Enzo and Emma of street ahead are wonderful p......”

Share on :
Oct 13,2022
Minithumbdown
claim your profile
Enzo
By: 'EDOBOR MINISTER'
Oct 13,2022
0 people found
this helpful
Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Pleasure to deal with! Enzo was fantastic, re......”

Share on :
Aug 26,2022
Minithumbup
claim your profile
Enzo
By: 'Lara'
Aug 26,2022
0 people found
this helpful
Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was able to find my first flat with the hel......”

Share on :
Feb 21,2022
Minithumbup
claim your profile
Gemma
By: 'Esthee'
Feb 21,2022
0 people found
this helpful
I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very happy with the whole process...”

Share on :
Feb 16,2021
Minithumbup
claim your profile
Dan
By: 'Andreea'
Feb 16,2021
0 people found
this helpful
I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very positive experience with Streets Ahead. ......”

Share on :
Feb 16,2021
Minithumbup
claim your profile
Emma
By: 'Sam'
Feb 16,2021
0 people found
this helpful
Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dan is professional and very pleasant person ......”

Share on :
Dec 14,2020
Minithumbup
claim your profile
Dan
By: 'Sandy'
Dec 14,2020
0 people found
this helpful
Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great and very fast service from Dan and Emma......”

Share on :
Dec 01,2020
Minithumbup
claim your profile
Dan
By: 'Vanesa'
Dec 01,2020
0 people found
this helpful
Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult. Highly recommended!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Can't thank Emma and Libby enough for all the......”

Share on :
Nov 27,2020
Minithumbup
claim your profile
Emma
By: 'James'
Nov 27,2020
0 people found
this helpful
Can't thank Emma and Libby enough for all their hard work in getting us out new flat. Easy process with faultless communication!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can not speak highly enough of Gemma, she w......”

Share on :
Mar 11,2020
Minithumbup
claim your profile
Gemma
By: 'Stefanie'
Mar 11,2020
0 people found
this helpful
I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me. She honestly has been a total angel....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Gemma was as usual amazing!! She assisted us ......”

Share on :
Feb 28,2020
Minithumbup
claim your profile
Gemma
By: 'Rita'
Feb 28,2020
0 people found
this helpful
Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with Gemma....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am so grateful to have Christopher Blake (C......”

Share on :
Sep 30,2019
Minithumbup
claim your profile
Christopher
By: 'Sherrelle'
Sep 30,2019
0 people found
this helpful
I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search. Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very happy with the service provided by Gemma......”

Share on :
Sep 26,2019
Minithumbup
claim your profile
Gemma
By: 'Galina'
Sep 26,2019
0 people found
this helpful
Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with her...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Gemma Greasley was absolutely amazing she was......”

Share on :
Sep 25,2019
Minithumbup
claim your profile
Gemma
By: 'Gene'
Sep 25,2019
0 people found
this helpful
Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Daniel Drury was very helpful and very profes......”

Share on :
Sep 12,2019
Minithumbup
claim your profile
Dan
By: 'Mario'
Sep 12,2019
0 people found
this helpful
Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dan Drury...”

Share on :
Sep 10,2019
Minithumbup
claim your profile
Dan
By: 'Sonia'
Sep 10,2019
0 people found
this helpful
Dan Drury helped me out of a difficult situation as I needed a short let with short notice. He was very helpful and somehow managed to find me the ideal property and also in an ideal location in the time I needed it. He did ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Super! A* communication!...”

Share on :
Apr 02,2019
Minithumbup
claim your profile
Gemma
By: 'Ella'
Apr 02,2019
0 people found
this helpful
Gemma was super helpful and friendly. Top marks for communication! Really happy with the service and we have found a great flat! Speedy service and reasonable fees. Thanks Gemma!...
read full review
Comment on agent fees
Cheaper than some of the bigger companies!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Local expert professional agents...”

Share on :
Jan 11,2019
Minithumbup
By: 'Shahid'
Jan 11,2019
0 people found
this helpful
A big thank you to Jola a true industry professional was very helpful and guided me smoothly through my purchase and all the obstacles that came along. Streets ahead as a company a joy to work with and definitely recommend them if you buying, selling, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Dec 20,2018
Minithumbup
claim your profile
Gemma
By: 'Radhika'
Dec 20,2018
0 people found
this helpful
Gemma Greasley was fantastic - she was very positive responsive, accomodating, helpful, and above all really lovely! She helped us find our new flat in crystal Palace and we are very grateful to her that we find our flat before Christmas. She works so hard ...
read full review
Comment on agent fees
It is a good .
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from Christopher Blake, streets ahead...”

Share on :
Dec 10,2018
Minithumbup
By: 'Edith'
Dec 10,2018
0 people found
this helpful
I am very pleased with the service I received from this Agency, especially Christopher Blake, who was very helpful and pleasant and I was able to secure a beautiful property with them. Will definitely use them again anytime....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Time wasters - DO NOT USE...”

Share on :
Aug 27,2018
Minithumbdown
By: 'A'
Aug 27,2018
2 people found
this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Autumn Bailey is the best!!...”

Share on :
Aug 21,2018
Minithumbup
By: 'Paula'
Aug 21,2018
0 people found
this helpful
Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind! I strongly recommed contact her for making your move much more easier!!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Autumn Bailey is wonderful!...”

Share on :
Aug 20,2018
Minithumbup
By: 'Josephine'
Aug 20,2018
0 people found
this helpful
Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Gemma Greasley the best estate agent in London!...”

Share on :
Aug 01,2018
Minithumbup
claim your profile
Gemma
By: 'Athbah'
Aug 01,2018
1 people found
this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn't try ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dealt with Cherelle, been an absolute nightmare. Waiting for my ......”

Share on :
Jan 24,2018
Minithumbdown
By: 'YouknowwhoIam'
Jan 24,2018
5 people found
this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away from this * ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead, London SE19 3AH



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn