100% lettings valuation accuracy
99% lettings fee satisfaction
May 28,2013
May 28,2013
3
people found
this helpful
this helpful
I had cause to speak to Bryan Gaskill & co about their tenants. The male tenant had been taking pictures of my 5 year old daughter playing in her garden, they had 3 bull mastiffs who barked morning, noon & night, they were both violent drinkers who screamed abuse at me, my daughter & other neighbours walking past. It got so that my daughter was petrified to leave the house in case she saw them. I reported the matter to the police & the local environament health department who both advised me to speak to Bryan Gaskill & Co as they were the letting agents. BIG WASTE OF MY TIME. The lady whom I spoke to couldn't have been less interested and implied that I was making the whole thing up as "we have not received complaints from anyone else". Even after passing on the police reference numbers I was told that she would wait for Mr Gaskills advice.
Very, very poor letting agents :-(
Very, very poor letting agents :-(
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Latest Reviews
1st Feb 2017
reviewed by 'Troy'
28th May 2013
reviewed by 'Sally'
Opening Hours
Address
Bryan Gaskill & Co
1 Tarbock Road
Huyton,Liverpool
Merseyside
L36 5YB
07796 870 060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
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- Lettings
- Block Management
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Feb 01,2017
Feb 01,2017
0
people found
this helpful
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As a landlord with a full time job, a managing agent who take care of things well is very important to me, and Bryan Gaskill & Co are fantastic. Hollie and the team are helpful and attentive, and are happy to take care of minor maintenance ...
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Comment on agent fees
Reasonable
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Jan 28,2017
Jan 28,2017
0
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I was a tenant with Gaskills from 2013-2015. The application procedure was flawless and professional. My property was regularly inspected, any maintenance jobs required were hastily undertaken, emails were answered within hours and there was always someone available to answer any questions on the phone. ...
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May 28,2013
May 28,2013
3
people found
this helpful
this helpful
I had cause to speak to Bryan Gaskill & co about their tenants. The male tenant had been taking pictures of my 5 year old daughter playing in her garden, they had 3 bull mastiffs who barked morning, noon & night, they were both violent drinkers who screamed abuse ...
read full review
read full review
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Jan 25, 2017
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(1)
Hi Sally,
I have just come across your review dated May 28th 2013, and I want to say I am very sorry your experience when you called the office to complain about a tenant was not a good one.
This is not what we would have wanted anyone to experience.
I cannot recall any complaint regarding tenant behaviour of this nature, or any property that was let out to a tenant with three bull mastiffs, we didn't have many with any dogs in occupation as it wasn't something our landlords were generally c ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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I have just come across your review dated May 28th 2013, and I want to say I am very sorry your experience when you called the office to complain about a tenant was not a good one.
This is not what we would have wanted anyone to experience.
I cannot recall any complaint regarding tenant behaviour of this nature, or any property that was let out to a tenant with three bull mastiffs, we didn't have many with any dogs in occupation as it wasn't something our landlords were generally comfortable with, I also did the inspections on the rented properties so I can only assume that this may have been before I was working in the business, I started full time in March 2013.
With this in mind I am not sure which tenant/property your complaint was about, so it is difficult for me to comment further, however I hope you didn't have any further problems with the tenant in question, and that if you made any further calls you were happy with the response you received.
Kind regards
Hollie