50% sales valuation accuracy
67% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
May 22,2013
May 22,2013
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Well where do i start. Users Fox and Simeon i could have written your issues myself.
Lack of communication between head office and the local branch is a major issue.
First tenant that RR put in - paid 6 months up front. No problem. After a few months we started getting messages from neighbours of the property. Police were called for disturbances. They found no problem we were told by RR. We were given reports of inspections by RR and told everything is fine and all looks good. Well how wrong we were to believe RR. Its as though they were saying they did the inspections but didn't really. We went into the house when the tenant had vacated (owing 3 months rent subsequently) and found that door frames had been ripped off, the tenant had decorated to an atrocious standard, plug sockets that had blanking plates on had been ripped off. Carpets had been badly soiled. In fact we have had to spend thousands because of that, redecorating the whole house to get it into a state that is live-able. But RR had said that all was OK!!!
We were willing to give them a 2nd chance and they found a new tenant who were due to move in this Friday. A few weeks ago when we started looking for tenants again RR arranged the Gas/Elec inspections ready. We weren't informed of any issues and assumed all was OK. 4 days before the new tenant should be moving in we got a phone call off RR saying that a couple of things failed the inspection and needed to be sorted else the tenant cannot move in. And had the gall to get stroppy with us as it may delay the new tenants. Well if they have told us when the inspection happened the work would have been done well in advance. Hence to say with that and the very high costs that we have discovered (out of 6 months rent we would only see about 3.5 months money at the most) we have told them to stick it where the sun don't shine!!
It just seems a shambles of an operation that take your money and do very little for it. Avoid at all costs!
Lack of communication between head office and the local branch is a major issue.
First tenant that RR put in - paid 6 months up front. No problem. After a few months we started getting messages from neighbours of the property. Police were called for disturbances. They found no problem we were told by RR. We were given reports of inspections by RR and told everything is fine and all looks good. Well how wrong we were to believe RR. Its as though they were saying they did the inspections but didn't really. We went into the house when the tenant had vacated (owing 3 months rent subsequently) and found that door frames had been ripped off, the tenant had decorated to an atrocious standard, plug sockets that had blanking plates on had been ripped off. Carpets had been badly soiled. In fact we have had to spend thousands because of that, redecorating the whole house to get it into a state that is live-able. But RR had said that all was OK!!!
We were willing to give them a 2nd chance and they found a new tenant who were due to move in this Friday. A few weeks ago when we started looking for tenants again RR arranged the Gas/Elec inspections ready. We weren't informed of any issues and assumed all was OK. 4 days before the new tenant should be moving in we got a phone call off RR saying that a couple of things failed the inspection and needed to be sorted else the tenant cannot move in. And had the gall to get stroppy with us as it may delay the new tenants. Well if they have told us when the inspection happened the work would have been done well in advance. Hence to say with that and the very high costs that we have discovered (out of 6 months rent we would only see about 3.5 months money at the most) we have told them to stick it where the sun don't shine!!
It just seems a shambles of an operation that take your money and do very little for it. Avoid at all costs!
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21st Apr 2021
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27th Oct 2020
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Opening Hours
Address
Reeds Rains
71 High Street
Newcastle Under Lyme
Staffordshire
ST5 1PN
01782 717273
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £100,000 | £180,000 |
| Lettings | 75% | 88% | £600 | £625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 4 | 1 | 1 | 1 | 3 | 1 | 1 | 1 |
Areas covered
- ST5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 20,2024
Aug 20,2024
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I recently brought a property from Reeds Rains Newcastle branch. From the viewing of the property to the completion Jack (Bridgett) was absolutely outstanding. I was able to contact Jack with questions and problems that arose and he got back to me with efficiency. Jacks ...
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Dec 21,2022
Dec 21,2022
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I am very satisfied with the professional service provided by Reeds Rains. There is, however, one young lady in particular being Megan Gibbons who I would like to thank.
She was always very polite, efficient and willing to help with any questions or requests. Thank ...
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Jan 18,2022
Jan 18,2022
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I have had such a positive experience selling my house, Lauren is always so helpful and goes out of her way to answer any questions, a very professional team, I would without doubt use reeds rains again, absolutely outstanding service....
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Apr 21,2021
Apr 21,2021
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Arranged a viewing
House was listed as for sale
Turned up house had sold sign on it
No viewings agent turned up at viewing time
Later 4 other people turned up for same viewing .
All booked in at same time .
Viewing agent had no idea what ...
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Feb 02,2021
Feb 02,2021
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Excellent really helpful and understanding ? we got the property and the letting agents gave us two weeks holding which was perfect...
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Oct 27,2020
Oct 27,2020
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If you are a tenant, avoid this company. If you wish to terminate your contract early as my son needed to due to current property no longer being suitable, plus landlord made excuses about repairs that he was fully aware of, Reeds Rains will force ...
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Jan 21,2020
Jan 21,2020
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A big thanks to Jack for all he did getting me in house to rent within 2 weeks brilliant experience
10 / 10...
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Nov 29,2019
Nov 29,2019
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Was a very easy and pleasant experience, Lauren Andrea was extremely helpful when showing us around and help us with every step along the way!!...
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Mar 07,2019
Mar 07,2019
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Working with Abigail and the guys over in the Newcastle office has been great. They are a hard working team....
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Jun 12,2018
Jun 12,2018
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Im relocating from Birmingham to live in Newcastle under lyme and am unfamiliar with the areas,i explained this to Matt Burton who made a list of properties in areas he thought suitable and gave comprehensive advise on each one,very helpful friendly service,Thankyou...
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Comment on agent fees
about market average
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Apr 20,2018
Apr 20,2018
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I just want to say a well deserved thank you to Amy Simkin and Matt for their help
Both were very proactive in setting up 6 viewings in the short time I have available this particular day.
All the staff in the office were very pleasant ...
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Comment on agent fees
Very fair
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Feb 23,2018
Feb 23,2018
1
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I recently sent an enquiry through for a property advertised for rent. Two days later, I called to make an appointment as my email hadn't been acknowledged and advised the staff member I would be travelling from London due to relocating to Royal Stoke Hospital. ...
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Comment on agent fees
Didn’t get a chance to apply!
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Oct 27,2016
Oct 27,2016
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Having a very short time to complete my move, Amy was very helpful in pointing myself in the right direction and facilitating things from her end. I have no complaints with the service thus far as a tenant and would wholeheartedly recommend reeds rains to ...
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Comment on agent fees
N/A
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Apr 08,2015
Apr 08,2015
2
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I have been dealing with Andrea Tighe who looks after my property, she is not based at the Newcastle Under Lyme branch. Andrea has always been quick to respond to any emails/calls regarding the property. She has always been polite and proffessional in all ...
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May 22,2013
May 22,2013
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Well where do i start. Users Fox and Simeon i could have written your issues myself.
Lack of communication between head office and the local branch is a major issue.
First tenant that RR put in - paid 6 months up front. No problem. After a ...
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Mar 11,2013
Mar 11,2013
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wow im a member of the mortgage club big deal cost me £499 though what a con as soon as youve paid it the help stops and it all goes quiet please dont fall for this fee otherwise known as administration fee , as for the sale ...
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What agent could do to change your mind?
kept more informed not charged administration feeAttached Filesnbsp;
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Dec 06,2012
Dec 06,2012
1
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I had a few agents out to see me with regards to selling my property. i selected Reeds Rains, Newcastle Under Lyme branch as my chosen agent....... It was a huge mistake on my part!
Reasons:
Terrible on communication
Never returned calls
Unable to get ...
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What agent could do to change your mind?
The agent should have treated me like a customer and not a hinderance!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:36 PM 21/11/2018 by allAgents
