Direct Lettings Ltd (Edinburgh)
Edinburgh, EH3
4.1/5, 16 reviews
69% recommended
50% lettings valuation accuracy
82% lettings fee satisfaction

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“I use the services of 3 Letting Agents, sadly Direct Lettings ......”

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May 01,2013
Minithumbdown
By: 'Ess'
May 01,2013
0 people found
this helpful
I use the services of 3 Letting Agents, sadly Direct Lettings aka JE Shepherds was always scoring lowest on my list for service. I discovered that they were not looking after my interests when I decided to view a flat after it became void. I was shocked to find the place in such a poor state.
Making contact with the agents rep, Wendy was never an easy task. Calls took days to return if at all, emails never responded to. I took the decision to end their involvement with this property and had it refurbished and tenanted within two weeks through another agent. I then removed my other flat from their management, ending our relationship. What a sigh of relief! The sting though was in the final rental statement where they had instructed an electrician to do around £200 of unauthorised work without making contact yet again!

So the conclusion is that they are not professional, poor at communications and really not motivated enough to compete with much much better agents out there. Think twice!
What agent could do to change your mind?
1) Sent reports of inspections. 2) Answered emails. 3) Responded to phone calls and messages promptly. 4) Not spend any money on maintenance without making contact - our usual protocol.
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By: Keith Brown
Mar 17, 2016
We dealt with both agents in the Forfar Office & they left us with a house packed, a large mover's bill and nowhere to move. The company do not do their Due Diligence to confirm
the houses they have on offer to rent, are legally able to be rented.
My only recommendation is: if you have a choice, go with someone else.
By: Customer Services
Sep 16, 2014
We would firstly like to thank you for your feedback and as always we take all concerns very seriously.

Wendy was only with Direct Lettings for a short time and since her departure in June 2013 we have developed an excellent team of property professionals working from our new property showroom in Melville Place Edinburgh. We have been working very hard over the last 12 months to create an exciting, fast moving, fast growing business with our new team in place, our objective being one of complete customer satisfaction. It would be prudent at this stage to also correct the author of the review in stating that Direct Lettings is not, nor has been part of J&E Shepherd.

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Latest Reviews

View all Reviews 16
21st Jul 2023
reviewed by 'Anonymous'
“The best agency I have been with by far in Edinburgh. No had an issues with them during my tenancy. ......”
27th Jul 2022
reviewed by 'Ruslan'
“I am very satisfied with the service from the Direct Lettings Ltd. Very quick response on any request/questions. Very ......”
12th Jul 2022
reviewed by 'A. S.-R.'
“Rachel was our main contact throughout two years of tenancy, and she was absolutely amazing. After a terrible experience with ......”
9th Feb 2022
reviewed by 'Kate'
“We have been tenants for a year now, and could not be happier. We have had bad experiences in the ......”
14th Oct 2021
reviewed by 'Lorna'
“We recently rented a property in Edinburgh through Direct Lettings. The process of obtaining the lease was fairly straightforward and ......”
8th Mar 2021
reviewed by 'C'
“We rented with direct lettings for 4.5 years and had an excellent experience. Upon reporting faults, repairs were completed within the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Direct Lettings Ltd (Edinburgh)
5 - 6 Melville Place
Edinburgh
City of Edinburgh
EH3 7PR
01312025434

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 82% £750 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 10 1 0 0 0 0 0 1
Areas covered
  • Edinburgh
  • Scottish Borders
  • Fife
Services offered
  • Sales
  • Lettings
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  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The best agency I have been with by far in Ed......”

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Jul 21,2023
Minithumbup
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Rachel
By: 'Anonymous'
Jul 21,2023
0 people found
this helpful
The best agency I have been with by far in Edinburgh. No had an issues with them during my tenancy. Any problems I had with the flat they were happy to help resolved, also really friendly staff. Rachel was my property manager and she was ...
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“I am very satisfied with the service from the......”

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Jul 27,2022
Minithumbup
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Rachel
By: 'Ruslan'
Jul 27,2022
0 people found
this helpful
I am very satisfied with the service from the Direct Lettings Ltd. Very quick response on any request/questions. Very friendly and helpful personnel, especially our agent Rachel Virtue. I rented flat for 2 years and have only positive feedback. Will recommend to use the Direct ...
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“Rachel was our main contact throughout two ye......”

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Jul 12,2022
Minithumbup
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Rachel
By: 'A. S.-R.'
Jul 12,2022
0 people found
this helpful
Rachel was our main contact throughout two years of tenancy, and she was absolutely amazing. After a terrible experience with a previous company, we were very hesitant with new agencies, but Rachel was extremely kind, flexible, understanding, prompt, and professional. She always reassured us when ...
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“Friendly, easy to deal with, quick....”

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Feb 09,2022
Minithumbup
By: 'Kate'
Feb 09,2022
0 people found
this helpful
We have been tenants for a year now, and could not be happier. We have had bad experiences in the past, and have been continuously happily surprised with the friendly service with anything we need - especially as new Scots figuring out how renting works ...
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“Tenant review of Direct Lettings...”

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Oct 14,2021
Minithumbup
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Rachel
By: 'Lorna'
Oct 14,2021
0 people found
this helpful
We recently rented a property in Edinburgh through Direct Lettings. The process of obtaining the lease was fairly straightforward and carried out very efficiently. The agents were prompt to respond to any emails we sent or in answering any queries we had and there was ...
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“We rented with direct lettings for 4.5 years ......”

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Mar 08,2021
Minithumbup
By: 'C'
Mar 08,2021
0 people found
this helpful
We rented with direct lettings for 4.5 years and had an excellent experience. Upon reporting faults, repairs were completed within the week. Any disputes were handled fairly and professionally. I have previously had bad experiences with letting agencies, but direct lettings exceeded my expectations repeatedly....
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“Good, friendly service throughout....”

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Dec 16,2020
Minithumbup
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Jacqueline
By: 'M Wood'
Dec 16,2020
0 people found
this helpful
Jackie and her team helped us rent out our house for a year while we were overseas. They guided us through the whole process - getting the house and paperwork ready, finding the first tenant, finding a new tenant after the first one moved out ...
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“COllect the rent - let the tax payer sort out their mess......”

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Nov 10,2020
Minithumbdown
By: 'JS'
Nov 10,2020
0 people found
this helpful
Sadly am a neighbour to a DL let - a property that has not been regularly managed. Recently DL moved in a tenant with what appears to be a pit bull terrier. A large, dangerous illegal dog. I was not expecting any help or even ...
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“Rachel Virtue...”

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Oct 09,2020
Minithumbup
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Rachel
By: 'Stephen'
Oct 09,2020
0 people found
this helpful
Rachel Virtue is a superstar. Nothing is too much trouble for her; issues are resolved rapidly and efficiency must be her middle name....
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“Direct lettings review...”

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Sep 30,2020
Minithumbup
By: 'Andrea'
Sep 30,2020
0 people found
this helpful
I’ve recently rented with direct lettings and found everyone in the office extremely helpful and quick at answering any queries. Would not hesistate to let with them again....
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“This was our first time renting in Scotland, ......”

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Jun 24,2020
Minithumbup
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Rachel
By: 'Cathie'
Jun 24,2020
0 people found
this helpful
This was our first time renting in Scotland, and despite having rented in Australia and being landlords ourselves, we were still unsure about the process. Direct Lettings were always very helpful and respectful and did not treat us like second class citizens. They represented their ...
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“Fantastic service from Direct Lettings. My fl......”

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Sep 05,2019
Minithumbdown
By: 'Joe'
Sep 05,2019
0 people found
this helpful
Fantastic service from Direct Lettings. My flat was placed on the market quickly and since it was taken on there's never been any issues through DL. They take the hassle away for tenants looking to let out property. Would definitely recommend using them....
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“Great Service...”

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Aug 28,2019
Minithumbup
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Rachel
By: 'Murray'
Aug 28,2019
0 people found
this helpful
I have had occasion to contact Rachel regarding my son's tenancy and each time she was helpful, efficient and all that you look for from a letting agency. I have dealt with many agencies over the same issues and all others were obstructive or clueless. ...
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“Extremely inefficient, dishonest and lazy. Real agencies perform the administrative ......”

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Jan 16,2017
Minithumbdown
By: 'Tina'
Jan 16,2017
0 people found
this helpful
Extremely inefficient, dishonest and lazy. Real agencies perform the administrative work they exist to do. This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of ...
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Comment on agent fees
N/A
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Laura Weir
Feb 08, 2017
View all comments (1)
Dear Tina, I am sorry that you have not had a positive experience with our agency. Agencies no longer charge tenancies agency fees (this has been the case for several years in Scotland now) and therefore like many other agencies either ask a prospective tenant to gather the required references or use a recommended 3rd party to do this on their behalf. DL Scotland allow 72hours to gather the required references however if a prospective tenant advises in the interim that they cannot meet requi ...

“This agency did not keep inventories resulting in tenants walking ......”

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Aug 08,2016
Minithumbdown
By: 'Joel'
Aug 08,2016
0 people found
this helpful
This agency did not keep inventories resulting in tenants walking off with furnishings etc. They don't ensure that your property is kept clean although this is a condition of a Scottish tenancy....
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Comment on agent fees
Ok if they did their job.
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“I use the services of 3 Letting Agents, sadly Direct Lettings ......”

Share on :
May 01,2013
Minithumbdown
By: 'Ess'
May 01,2013
0 people found
this helpful
I use the services of 3 Letting Agents, sadly Direct Lettings aka JE Shepherds was always scoring lowest on my list for service. I discovered that they were not looking after my interests when I decided to view a flat after it became void. I was ...
read full review
What agent could do to change your mind?
1) Sent reports of inspections. 2) Answered emails. 3) Responded to phone calls and messages promptly. 4) Not spend any money on maintenance without making contact - our usual protocol.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Keith Brown
Mar 17, 2016
View all comments (2)
We dealt with both agents in the Forfar Office & they left us with a house packed, a large mover's bill and nowhere to move. The company do not do their Due Diligence to confirm the houses they have on offer to rent, are legally able to be rented. My only recommendation is: if you have a choice, go with someone else. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Written Complaints Procedure available upon request
Last updated at 2:17 PM 09/02/2017 by Laura Weir

Awards won by Direct Lettings Ltd (Edinburgh), Edinburgh EH3 7PR



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