0% lettings valuation accuracy
0% lettings fee satisfaction
May 11,2013
May 11,2013
1
people found
this helpful
this helpful
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective tenants, not hard! As a landlord I would be very disappointed to hear this if I had asked them to market my property.
The inspections are not so bad. Except one time AJ came into the property despite me telling him over the entry phone that I would like him to wait. I had just got out of the shower and this was very intrusive and I was quite shocked.
If I ever have any questions about the property or any problems, they do their best to avoid having to help out at all, which is ridiculous for a fully managed property. More often than not I have had to get things done myself. They always try to refer the problem elsewhere because they are lazy.
When they actually do acknowledge there is a problem they try to blame it on the tenants! We were told by their contractor that they always try to get someone else to pay so they don't have to. It was very stressful and when I spoke to my landlord about it, it turns out she didn't know what was going on at all. I have not received an apology for being accused of damaging the property with no grounds for them doing so. If I didn't love living at the property and have such a nice landlord I would seek alternative accommodation so I didn't have to deal with these people again.
Just look at their comments back on any other posts raising concerns over their competence - they just argue and try to blame their clients instead of apologising and trying to get things resolved. I find them very rude and an embarrassment. As a landlord or a tenant - steer clear at all costs!
The inspections are not so bad. Except one time AJ came into the property despite me telling him over the entry phone that I would like him to wait. I had just got out of the shower and this was very intrusive and I was quite shocked.
If I ever have any questions about the property or any problems, they do their best to avoid having to help out at all, which is ridiculous for a fully managed property. More often than not I have had to get things done myself. They always try to refer the problem elsewhere because they are lazy.
When they actually do acknowledge there is a problem they try to blame it on the tenants! We were told by their contractor that they always try to get someone else to pay so they don't have to. It was very stressful and when I spoke to my landlord about it, it turns out she didn't know what was going on at all. I have not received an apology for being accused of damaging the property with no grounds for them doing so. If I didn't love living at the property and have such a nice landlord I would seek alternative accommodation so I didn't have to deal with these people again.
Just look at their comments back on any other posts raising concerns over their competence - they just argue and try to blame their clients instead of apologising and trying to get things resolved. I find them very rude and an embarrassment. As a landlord or a tenant - steer clear at all costs!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Nov 2014
reviewed by 'Sarah'
20th Mar 2014
reviewed by 'Unhappy'
28th Jan 2014
reviewed by 'Wet'
8th Oct 2013
reviewed by 'frogs'
23rd Apr 2013
reviewed by 'Tom'
Opening Hours
Address
Ashley Charles Estate Agents
The Lodge72 Edinburgh Road
Reading
Berkshire
RG30 2UB
0845 056 0268
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 22,2014
Nov 22,2014
4
people found
this helpful
this helpful
After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2014
Mar 20,2014
0
people found
this helpful
this helpful
Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me.
The core issue has always been around inspections, which happen quarterly without fail despite me being a long ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 27, 2014
View all comments
(1)
Please see below comments from the landlord re this issue
Hi Robert,
I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house.
Having seen the pictures there was nothing there that made me believe that AJ ...
Jan 28,2014
Jan 28,2014
1
people found
this helpful
this helpful
Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2013
Oct 08,2013
1
people found
this helpful
this helpful
Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2013
May 11,2013
1
people found
this helpful
this helpful
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2013
Apr 23,2013
1
people found
this helpful
this helpful
Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2013
Apr 11,2013
1
people found
this helpful
this helpful
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection ...
read full review
read full review
What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 28,2013
Jan 28,2013
0
people found
this helpful
this helpful
One of the worst estate agents I have ever had the misfortune to deal with.
Useless at maintaining a property - we had to carry out all works ourself.
Intrusive inspections with ridiculous standards (they expect the property to be in better order than when ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20, 2014
View all comments
(1)
I too can vouch for the outrageous inspection standards and slow response on maintenance issues. ...
Apr 19,2012
Apr 19,2012
2
people found
this helpful
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28, 2012
View all comments
(1)
This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
