Fair-Way Lettings
Leicester, LE4
4.6/5, 187 reviews
93% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction

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“From start to finish:I was shown around the property ......”

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May 16,2013
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Mark
By: 'Sharon'
May 16,2013
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From start to finish:

I was shown around the property by Russell Kent. The viewing was friendly but professional with an open approach to asking and answering questions. The positives and negatives were pointed out which gave me a sense of trust and faith in the type of company I would be letting from. It was refreshing to hear such comments with regard to my landlord in terms of maintenance of the property should the need arise.

This property was perfect and so all systems go; however I was due to go on holiday 1 week later and a result of this time was of the essence. This is where I met James Maker and Mark Weale once again very friendly and professional. I completed the paperwork with Mark, which was explained to me in fine detail with all questions answered. James then got on the case and liaised with the landlord and chased my references. In-between this time I had regular contact with both Mark and James by email - my emails were acknowledged and if necessary were acted upon with in the hour which was very reassuring. By the end of the week I had the all clear thanks to the speedy work of Russell, James & Mark. I had a week away and came home to the keys.

On moving in due to the strong winds the tree in the garden needed attention. I contacted Mark who liaised with the landlord and within the hour I was reassured that the landlord had been notified and that I would receive a visit that evening - I even received a courtesy text from my landlord to check that the time would be sufficient for a visit. Someone came round and we have made arrangements to rectify the problem. This example reiterates to me that on the first viewing everything that was discussed with Russell was honest and sincere.

I would like to thank Russell, James & Mark for their extremely professional yet friendly approach in helping me and my family to find the right home for us and going above and beyond to make it happen in a very short space of time. I have been renting properties over 6 years now and these gentlemen are a fine example of a great service to which I feel comfortably reassured that the service I will receive from them will be for the length of the tenancy and not just for the initial sale.

To which I can't thank you all enough ¯ÂÅ 
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Latest Reviews

View all Reviews 187
15th Jan 2018
reviewed by 'Julian,'
“Our house was badly damaged by a gas explosion and Fair Way Lettings managed to find us alternative accommodation in ......”
21st Nov 2017
reviewed by 'Traian'
““I recently rented a property from Fair-Way Lettings.Throughout the entire process I found them to be very professional, flexible, ......”
31st Oct 2017
reviewed by 'Jane'
“Having moved several times during the last 10 years or so, we found Fair-Way Lettings to have been the most professional ......”
25th May 2017
reviewed by 'Landlady18'
“The inventory was a multi page document with hundreds of photos, it could not have been more thorough. They're a ......”
24th May 2017
reviewed by 'Manish'
“Great customer service. Mark helped me a lot by making this very easy. When we moved in the property the ......”
13th Jul 2016
reviewed by 'Gordon'
“We have rented our property with fairway lettings for the past seven years. We have now decided to sell it. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 13:00
  • Sunday: Closed
Address

Fair-Way Lettings
657 Loughborough Road
Birstall,Leicester
Leicestershire
LE4 4NL
0116 267 4049

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £575 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 2 117 8 0 0 1 0 1 3
Areas covered
  • Leicestershire
Services offered
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“Our house was badly damaged by a gas explosion and ......”

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Jan 15,2018
Minithumbup
By: 'Julian,'
Jan 15,2018
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Our house was badly damaged by a gas explosion and Fair Way Lettings managed to find us alternative accommodation in a remarkably short period of time especially considering it was just before Christmas. All of the team bent over backwards to help us in what ...
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““I recently rented a property from Fair-Way Lettings.Throughout the ......”

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Nov 21,2017
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By: 'Traian'
Nov 21,2017
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“I recently rented a property from Fair-Way Lettings. Throughout the entire process I found them to be very professional, flexible, and courteous. The process of renting a property was new to me and they were very helpful in explaining what was required. Everything they said ...
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Comment on agent fees
Very professional.
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“Having moved several times during the last 10 years or so, ......”

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Oct 31,2017
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By: 'Jane'
Oct 31,2017
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Having moved several times during the last 10 years or so, we found Fair-Way Lettings to have been the most professional and helpful company we have dealt with. Would thoroughly recommend this company....
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Comment on agent fees
Average fee.
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“The inventory was a multi page document with hundreds of ......”

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May 25,2017
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James
By: 'Landlady18'
May 25,2017
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The inventory was a multi page document with hundreds of photos, it could not have been more thorough. They're a family firm who Go the extra mile and it feels like they genuinely care about their customers....
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Comment on agent fees
Average cost, good value.
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“Great customer service. Mark helped me a lot by making ......”

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May 24,2017
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By: 'Manish'
May 24,2017
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Great customer service. Mark helped me a lot by making this very easy. When we moved in the property the house was very tidy and clean. Also I recommend this estate agent in Leicester....
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Comment on agent fees
Decent price in people's range.
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“We have rented our property with fairway lettings for the ......”

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Jul 13,2016
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By: 'Gordon'
Jul 13,2016
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We have rented our property with fairway lettings for the past seven years. We have now decided to sell it. Through out that time we have nothing but praise for the very professional and personal way that they have managed our property. Their company name ...
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Comment on agent fees
Very reasonable
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“I have never been to a letting agency that are ......”

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Apr 24,2014
Minithumbdown
By: 'Tom'
Apr 24,2014
1 people found
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I have never been to a letting agency that are so rude. They are typical sales people who don't care about the landlord or the tenant. They don't carry out Inventory checks nor do they carry out any required fixes to their properties. They are ...
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“I have been following Fairways Lettings properties on their website ......”

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Apr 14,2014
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By: 'Rachael.'
Apr 14,2014
0 people found
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I have been following Fairways Lettings properties on their website for a year or more and observing their prices for properties in comparison to other agents and realise they are no way greedy and the best prices around. When it was time to move I ...
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“I have been a landlord for 5 years now and have ......”

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Feb 27,2014
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By: 'Robbie-James'
Feb 27,2014
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I have been a landlord for 5 years now and have used fair-way lettings during this time. I would not use anyone else, as the team have always been willing to assist me with any issues I may have experienced. They are a family run company ...
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“Mark and the team at Fair-way provided a highly efficent ......”

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Feb 17,2014
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By: 'Chris'
Feb 17,2014
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Mark and the team at Fair-way provided a highly efficent honest and friendly service from initial enquiry to hand over of keys. I would recommend them to my closest friends....
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“I didn't hear about Fair-Way lettings before so I wasn't ......”

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Feb 07,2014
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James
By: 'Diana'
Feb 07,2014
0 people found
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I didn't hear about Fair-Way lettings before so I wasn't sure what to expect but both James and Mark proved that they are proffesionals. Renting a house with them was easy and fast, no problems at all. Would really recommend the agency....
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“As a new landlord, I have found fairway lettings very ......”

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Feb 04,2014
Minithumbup
By: 'Raj'
Feb 04,2014
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As a new landlord, I have found fairway lettings very helpful and understanding. They advised me of the paperwork required to rent my house out and arranged for the relevant certificates. Minor works needed to be done to the property before it was let out, ...
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“As a first time Landlord, I was very unsure about ......”

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Jan 29,2014
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By: 'Mr'
Jan 29,2014
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As a first time Landlord, I was very unsure about various regulations and found some Letting agents very static. However with Fairway Lettings, they were very informative with all my queries and were both friendly, honest and professional in there approach. With there active approach ...
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“Wanted some information on renting property and the staff were ......”

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Jan 21,2014
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By: 'PM'
Jan 21,2014
1 people found
this helpful
Wanted some information on renting property and the staff were really rude especially James and the staff think they know everything.. They provided wrong information about renting property. I would not recommend them and i would never use them personally....
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What agent could do to change your mind?
Atleast speak to the customer in a polite and professional manner
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“As a young couple we had found that some agents ......”

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Jan 20,2014
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By: 'Happy'
Jan 20,2014
0 people found
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As a young couple we had found that some agents were not interested in helping us find a place to rent, despite the fact that we both had full time jobs and could prove we were able to afford bills and rent each month. When ...
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“Having had previous experience of an incompetent letting agent, resulting ......”

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Jan 17,2014
Minithumbup
By: 'Richard'
Jan 17,2014
0 people found
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Having had previous experience of an incompetent letting agent, resulting in subsequent financial loss! We find Fair-Way Lettings very approachable, yet very professional in both dealing with Landlords and Tenants! If there was a star system for letting agents we would be awarding Fair-Way Lettings ...
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“Mark has been very professional and efficient from the moment ......”

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Jan 14,2014
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By: 'Sarah'
Jan 14,2014
0 people found
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Mark has been very professional and efficient from the moment we first made contact. Very quick to respond to enquiries and kept us informed at all times during of the process of the tenancy going through. Very happy with the service of Fair-Way and fellow ...
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“I am very pleased with the high level of services ......”

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Jan 13,2014
Minithumbup
By: 'Joanna'
Jan 13,2014
0 people found
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I am very pleased with the high level of services provided by Fair-Way Letting in Leicester.Mark kept me informed of every stage and answered any queries quickly. All staff are very professional ,friendly and helpful. I would definitely recommend them to others....
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“What can I say about the service we got from ......”

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Dec 16,2013
Minithumbup
By: 'Mr'
Dec 16,2013
0 people found
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What can I say about the service we got from Russ. James. Mark, Of Fairway Lettings. SUPERB, Getting low Rates from banks me and my wife Decided to go into property We Spoke to Fairway Lettings , Regarding Letting These Propertys out. With in one day ...
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“Very good friendly service, Kept us informed of everything that ......”

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Dec 06,2013
Minithumbup
By: 'Kevin'
Dec 06,2013
0 people found
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Very good friendly service, Kept us informed of everything that was happening as it happened, Even on the day we moved in they gave us a ring to see if every thing was going well...
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“I found Fairway lettings very professional and easy to communicate ......”

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Nov 20,2013
Minithumbup
By: 'NDraper'
Nov 20,2013
0 people found
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I found Fairway lettings very professional and easy to communicate with. They kept us informed every step of the way during are application process and assisted us where needed. I would not hesitate to recommend this letting agency....
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“Finding tenants, vetting tenants, helping with problem tenants, taking the ......”

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Nov 19,2013
Minithumbup
By: 'J'
Nov 19,2013
0 people found
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Finding tenants, vetting tenants, helping with problem tenants, taking the stress of managing the property, always helpful and finding time to talk over any problems....
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“I am pleased with the help that i received from ......”

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Nov 07,2013
Minithumbup
By: 'charlotte'
Nov 07,2013
0 people found
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I am pleased with the help that i received from the staff at fairway lettings. Even though i had issues of sorting out payments and my guarantor, i did think that i wouldn't be able to get the property. But they said that there is ...
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“I have had the pleasure of using this agent twice ......”

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Oct 31,2013
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James
By: 'Gary'
Oct 31,2013
0 people found
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I have had the pleasure of using this agent twice now, in the first instance I needed a small low cost place in a hurry. James was very approachable and understanding of ore needs and we moved in within a week. Once I had settled ...
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“I found dealing with Fair Ways Lettings to be very ......”

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Oct 30,2013
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Mark
By: 'Peter'
Oct 30,2013
0 people found
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I found dealing with Fair Ways Lettings to be very easy and highly recommend them. Mark, Russ and James are friendly, reliable and professional....
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“My husband and I found this letting agency very helpful ......”

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Oct 29,2013
Minithumbup
By: 'Mrs'
Oct 29,2013
0 people found
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My husband and I found this letting agency very helpful and caring. They have attended to our needs all through out and made sure the work got done . We find them all to be very attentive and also understanding, nothing it's too much trouble. We ...
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“Me & my wife are very happy & would recommend Fairway Lettings, ......”

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Oct 29,2013
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James
By: 'Lisa'
Oct 29,2013
0 people found
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Me & my wife are very happy & would recommend Fairway Lettings, they have been very helpful from the start. Any problems we have had with the property have been sorted out quickly, and also courtesy calls to see if anything is fine, nice to know we ...
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“I viewed a few property's with this letting agency with ......”

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Oct 28,2013
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Mark
By: 'Emma'
Oct 28,2013
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I viewed a few property's with this letting agency with both mark and James both were very friendly and made us feel at ease on a whole they really went out there way to help us and find us something we liked, we would highly ...
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“Worst property management company i have every had the miss ......”

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Oct 21,2013
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Mark
By: 'mkdonnn'
Oct 21,2013
0 people found
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Worst property management company i have every had the miss fortune to work with. Once they had contracts signed. Their true colour came our. Rude, aggresive and ineffective. Would never use again. Worst of time....
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“James and Russ have both provided a first class, professional ......”

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Oct 18,2013
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James
By: 'Janet'
Oct 18,2013
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James and Russ have both provided a first class, professional service throughout the five years I have been dealing with them. The service has been efficient and effective and nothing has been too much trouble. As I live overseas it has been tremendously reassuring to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Visit www.fair-waylettings.co.uk/contact-us-2/complaints-procedure/ for our most up to date complaints procedure.
Last updated at 2:18 PM 17/08/2018 by Stephen Kent

Awards won by Fair-Way Lettings, Leicester LE4 4NL



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