Leaders
Bromley, BR2
3.4/5, 18 reviews
50% recommended
0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

Contact Us

“I have been renting through Leaders (formerly Curtis Haines) for 5 ......”

Share on :
May 14,2013
Minithumbdown
claim your profile
Julie
By: 'underthesea11'
May 14,2013
6 people found
this helpful
I have been renting through Leaders (formerly Curtis Haines) for 5 years. In that time, I was never able to speak directly to anyone about any maintenance issues I had. Emails went unanswered, staff were rude, I was forever being given misleading information ie. "we will send some" and then "we wont be sending anyone". After 18 months of continuous disrepair at the property, not only did I arrange to resolve the issues directly with the landlord (I paid for all the renovation works and the landlord reimbursed me around £2k). My landlord also complained, and the outcome was that I was given a contact person "Julie Gollan" to contact. Every time I tried to speak with her on the telephone she was mysteriously not in the office so my issues were still not resolved. I made a formal complaint, which was ignored as the complaint manager went on holiday for 10 days. By the time I did get a response from the complaint manager, the issues had been resolved (by me!) so any response was useless. Thankfully I have now moved out, but some 18 days later I am yet to recieve my deposit back and have been told that I must speak to the landlord myself to arrange it. *Beware of this company*
What agent could do to change your mind?
I never received any sort of service from Leaders whatsoever. If they wanted to change my mind about them, then they should have provided me with at least a proper service as a tenant. Disrepair issues went un-resolved, I was never able to speak to anyone, emails were completely ignored and the staff lied on numerous occassions. I am also still awaiting the return of my deposit, so technically they are witholding money from me too.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 18
16th Feb 2023
reviewed by 'Kym19'
“I wish i could give zero star, cursed the day i met them, i pay £1400 a month ruin my health, ......”
8th Feb 2022
reviewed by 'Kirsten'
“Toni and Lisa are just wonderful. I have been with Leaders, Bromley for 6 years, until I moved recently. Prior to ......”
14th Oct 2021
reviewed by 'Ruth'
“I would like to thank the staff at the Bromley leaders office for their professional behavior in all my interaction ......”
21st May 2021
reviewed by 'David'
“Had an issue with my heating and hot water.Absolutely fantastic service.5 Stars all round for Toni Hartwell.Dealt with ......”
18th Mar 2021
reviewed by 'Ella'
“Will M was a pleasure throughout whole process of renting a Property. Professional, efficient and genuine. Highly recommend and an ......”
24th Jan 2021
reviewed by 'Martin'
“Had a problem in the property that we rent. Toni in the office got it sorted ultra quick. Also thanks ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
20-21 Church Road
Bromley
Kent
BR2 0EG
020 8460 7333

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £0 £0
Lettings 0% 50% £795 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 6 8 0 0 1 0 1 0
Areas covered
  • BR1
    BR2
    BR3
    BR6
    BR7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Avoid avoid at all cost...”

Share on :
Feb 16,2023
Minithumbdown
By: 'Kym19'
Feb 16,2023
0 people found
this helpful
I wish i could give zero star, cursed the day i met them, i pay £1400 a month ruin my health, moved in every body happy, smooth process big house big garden. i had a 1 month old baby. over 6 weeks in black mould was coming out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Toni and Lisa are just wonderful. I have bee......”

Share on :
Feb 08,2022
Minithumbup
claim your profile
Toni
By: 'Kirsten'
Feb 08,2022
0 people found
this helpful
Toni and Lisa are just wonderful. I have been with Leaders, Bromley for 6 years, until I moved recently. Prior to this I rented from other estate agents. I have never felt as safe and respected as a tenant, as I did with Toni Hartwell dealing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank the staff at the Bromle......”

Share on :
Oct 14,2021
Minithumbdown
claim your profile
lisa
By: 'Ruth'
Oct 14,2021
0 people found
this helpful
I would like to thank the staff at the Bromley leaders office for their professional behavior in all my interaction with them since the start to the end of my tenancy. I especially wish to recognize Toni Hartwell who was my property manager for the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had an issue with my heating and hot water.......”

Share on :
May 21,2021
Minithumbup
claim your profile
Toni
By: 'David'
May 21,2021
0 people found
this helpful
Had an issue with my heating and hot water. Absolutely fantastic service. 5 Stars all round for Toni Hartwell. Dealt with the problem professionally, informatively, quickly & friendly. Thanks Toni...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Will M review ....”

Share on :
Mar 18,2021
Minithumbup
claim your profile
Will
By: 'Ella'
Mar 18,2021
0 people found
this helpful
Will M was a pleasure throughout whole process of renting a Property. Professional, efficient and genuine. Highly recommend and an Asset to the team....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had a problem in the property that we rent. T......”

Share on :
Jan 24,2021
Minithumbup
claim your profile
Toni
By: 'Martin'
Jan 24,2021
0 people found
this helpful
Had a problem in the property that we rent. Toni in the office got it sorted ultra quick. Also thanks to the plumbers Eddie and Jodie for good work....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstanding...”

Share on :
Oct 21,2020
Minithumbup
claim your profile
Fiona
By: 'Alleena'
Oct 21,2020
0 people found
this helpful
Leaders let my property for me in a quick and timely fashion and I’m super happy with the tenants they found. The Lettings Manager Fiona Minnett was extremely helpful throughout with her wealth of knowledge and kept me updated throughout the whole process. She ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service...”

Share on :
Jun 11,2019
Minithumbup
By: 'Heats'
Jun 11,2019
0 people found
this helpful
The sales team are very helpful, friendly and knowledgeable and throughout the whole buying process this really made it easier - I have friends that have had bad experiences with other agents, I would definitely recommend using them...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“EFFICIENT SERVICE...”

Share on :
Apr 04,2019
Minithumbup
By: 'D'
Apr 04,2019
0 people found
this helpful
I have been a tenant in a Leaders managed property since 2013. The service I have received has been efficient, helpful and friendly at all times throughout my tenancy. In particular, the Property Management Officer in charge of my premises, Nikita Gibson, has always dealt with ...
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have had nothing but aggro from the first day ......”

Share on :
Sep 13,2016
Minithumbdown
By: 'carl'
Sep 13,2016
7 people found
this helpful
I have had nothing but aggro from the first day we moved in to the property.briefly incomplete inventory,staff always unavailable or in meeting when you want them, always to be told they will ring back which they don't, always chasing them, the contractors ...
read full review
Comment on agent fees
extremely high
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When I move into the property the there was a ......”

Share on :
Sep 07,2015
Minithumbdown
claim your profile
Sue
By: 'nadia'
Sep 07,2015
7 people found
this helpful
When I move into the property the there was a broken blinds in the bedroom which was not fixed for 6 months The property was leaking, toilet could not flushed properly, the property was damp (mould on bedroom walls) reported but no action was taken . poor ...
read full review
What agent could do to change your mind?
Communicate and follow up issues raised
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a landlord I used leaders for over 8 years to ......”

Share on :
Apr 28,2014
Minithumbdown
By: 'mark15'
Apr 28,2014
0 people found
this helpful
As a landlord I used leaders for over 8 years to rent out and managed my flat generally they did an ok job of taking the commission and finding tenants they were poor at invoicing, several times ive had to remind them, they were poor at ...
read full review
What agent could do to change your mind?
get organised and have enough staff who think to do the job
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. ......”

Share on :
Dec 30,2013
Minithumbdown
By: 'rose030372'
Dec 30,2013
2 people found
this helpful
Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. The previous tenant came to the property i rent from Leaders to pick his letters and warned me about them. Terrible, greedy agents, they will not repair anything in the property and battle with you ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been renting through Leaders (formerly Curtis Haines) for 5 ......”

Share on :
May 14,2013
Minithumbdown
claim your profile
Julie
By: 'underthesea11'
May 14,2013
6 people found
this helpful
I have been renting through Leaders (formerly Curtis Haines) for 5 years. In that time, I was never able to speak directly to anyone about any maintenance issues I had. Emails went unanswered, staff were rude, I was forever being given misleading information ie. "we will ...
read full review
What agent could do to change your mind?
I never received any sort of service from Leaders whatsoever. If they wanted to change my mind about them, then they should have provided me with at least a proper service as a tenant. Disrepair issues went un-resolved, I was never able to speak to anyone, emails were completely ignored and the staff lied on numerous occassions. I am also still awaiting the return of my deposit, so technically they are witholding money from me too.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have no issue with the actual branch when it ......”

Share on :
Mar 15,2013
Minithumbdown
By: 'Caroline'
Mar 15,2013
6 people found
this helpful
I have no issue with the actual branch when it comes to the lettings and Toni and Amy were both helpful. I did, however, find the fees to be rather excessive... £30 for a reference seems somewhat money grubbing! I have had a few issues since ...
read full review
What agent could do to change your mind?
Do something about the fees. Charging a tenant ‚£30 if they don't show up at an appointment is fine as long as you afford them the same courtesy. increase the 'check out charge' and don't charge a separate fee for the reference. Get back to people with a holding reply so people know that you aren't just ignoring them. Maybe just be a bit more considerate towards the tenants as well as the landlords.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Steve Love assisted myself and my partner in finding a ......”

Share on :
Nov 02,2012
Minithumbup
claim your profile
Steve
By: 'Brent'
Nov 02,2012
0 people found
this helpful
Steve Love assisted myself and my partner in finding a rental property in Brighton. Steve was fantastic! He brought a down to earth attitude to our meeting and to the viewings asking us the right questions to help us understand what we wanted out of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just rented out my flat for the first ......”

Share on :
Sep 13,2012
Minithumbup
By: 'Hilary'
Sep 13,2012
1 people found
this helpful
I have just rented out my flat for the first time, and used Leaders. I found all the staff inboth Bromley and Beckenham really helpful friendly and efficient. The communication was excellent and I felt they worked really hard on my behalf to find a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders in bromley which was formerly know as Curtis HainesHaving ......”

Share on :
May 22,2012
Minithumbdown
By: 'Anon'
May 22,2012
7 people found
this helpful
Leaders in bromley which was formerly know as Curtis Haines Having lived in a property rented by leaders for 3 years all i can say is at every hand it has been a very bad experience Moving into the property was very quick and efficent almost ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Bromley BR2 0EG



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn