As an Agent, Feliks Augustine has a responsibility to the Landlord to ensure that their property is left in the same condition on move-out as at move-in , fair wear and tear excepted. Most tenants are refunded their full deposit on leaving a property. For the minority who have monies deducted, Feliks Augustine explains the deduction and makes it clear that if they are unhappy with these then they are able to raise a complaint with MyDeposits and as a rule, Feliks Augustine uses the Small Claims Court process in order to have any deduction assessed by an objective person. It is unfortunate that such review sites tend to be used by those who are unhappy with the outcome of their deposit dispute in an attempt to damage the reputation of the Company. Furthermore we are unable to respond in more detail to what are llibellous accusations as the writers use fictious names or remain anonymous.

Also, if you read all these reviews, you will see that most former tenants claim that they leave the property in a better condition than when they moved in. This is something of a cliche in the letting industry and hard evidence provided by us as agents usually proves otherwise.