50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
53% lettings fee satisfaction
May 09,2013
May 09,2013
4
people found
this helpful
this helpful
I was very happy to find an unfurnished property with a reasonable rent.
At the beginning it was only meant to be for me , but later I've decided to get a flatmate .
I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency working hours and a day off was not an option. Finally the agent visited me at my work place - not pleased about it.
Paid and signed the documents also asked if I could get a flatmate -could he talk to the landlord.
I said that he will pay for the referencing and all.
Almost a month later I got a response.
The rent was raised by 50 pounds and there was the referencing fee to be paid.
All fine with us. Paid it all.
I remember asking about the bills and the council - I've been told that I have to do it all, they are not responsible.
Till that moment I was quite happy with the agency.
In February we received a letter regarding our tenancy agreement - continuation.
We looked at the other properties and their prices, standards and decided to move out, because for the money we were paying we could get a flat with much higher standards.
We went to the agency and gave them the notice.
In march we found a perfect property with a different agency.
We needed to get referenced.
There was the first shock, because we paid the referencing fee for my flatmate, though the landlord had no knowledge of him ...it's like the agency never referenced him and never told the landlord about the person that lived in his property for 6 months.
Next thing is the flat viewings ...
Yes , the agency phoned me and asked me about it, I said yes.
We agreed on the viewing time 10.00 am.
The viewing day - 9.00 am , knock on the door -they didn't bother to use the intercom... and then they just opened the door... we weren't ready... they came an hour too early.
Apparently they scheduled two viewings on that day without informing us about it.
A month before we moved out I called the agency and told them that we are moving out on 29th and I also called the landlord, as I've been told by the letting agency that it is him I should inform , not them.
A week before moving out I informed the council tax office, water and gas&electricity companies and my internet provider. To top that up I also phoned the agency to confirm my moving out day.
The agency called me 2 days later to arrange a viewing...we were in the middle of packing and getting ready to move, so I asked if it could wait till the 29th. The agent was very rude and said no, because the landlord will lose money... ( rent was paid till 6th of the next month, because the landlord did not agree to refund us the money back) ...
We moved out. I gave back the keys to a different agency, because the landlord had asked me to.
Later on the 29th - the agency called me to arrange a viewing- I said that I moved out.
On the 2nd of the next month I've received a bill for the council tax ,as the agency did not bother to call and confirm my moving out.
I ended up with paying the bill , because after a half an hour on the phone with the agency and the council office I gave up...Why ?
Council would not amend the payment without the agency telling them to...the agency said that the landlord has to pay and I should inform council about it... so I did... and I heard that the agency has to do that not me...
The other agency that we are with now -fantastic. They arranged everything.
The contrast between them is soo big , but at least I know how it should look like.
At the beginning it was only meant to be for me , but later I've decided to get a flatmate .
I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency working hours and a day off was not an option. Finally the agent visited me at my work place - not pleased about it.
Paid and signed the documents also asked if I could get a flatmate -could he talk to the landlord.
I said that he will pay for the referencing and all.
Almost a month later I got a response.
The rent was raised by 50 pounds and there was the referencing fee to be paid.
All fine with us. Paid it all.
I remember asking about the bills and the council - I've been told that I have to do it all, they are not responsible.
Till that moment I was quite happy with the agency.
In February we received a letter regarding our tenancy agreement - continuation.
We looked at the other properties and their prices, standards and decided to move out, because for the money we were paying we could get a flat with much higher standards.
We went to the agency and gave them the notice.
In march we found a perfect property with a different agency.
We needed to get referenced.
There was the first shock, because we paid the referencing fee for my flatmate, though the landlord had no knowledge of him ...it's like the agency never referenced him and never told the landlord about the person that lived in his property for 6 months.
Next thing is the flat viewings ...
Yes , the agency phoned me and asked me about it, I said yes.
We agreed on the viewing time 10.00 am.
The viewing day - 9.00 am , knock on the door -they didn't bother to use the intercom... and then they just opened the door... we weren't ready... they came an hour too early.
Apparently they scheduled two viewings on that day without informing us about it.
A month before we moved out I called the agency and told them that we are moving out on 29th and I also called the landlord, as I've been told by the letting agency that it is him I should inform , not them.
A week before moving out I informed the council tax office, water and gas&electricity companies and my internet provider. To top that up I also phoned the agency to confirm my moving out day.
The agency called me 2 days later to arrange a viewing...we were in the middle of packing and getting ready to move, so I asked if it could wait till the 29th. The agent was very rude and said no, because the landlord will lose money... ( rent was paid till 6th of the next month, because the landlord did not agree to refund us the money back) ...
We moved out. I gave back the keys to a different agency, because the landlord had asked me to.
Later on the 29th - the agency called me to arrange a viewing- I said that I moved out.
On the 2nd of the next month I've received a bill for the council tax ,as the agency did not bother to call and confirm my moving out.
I ended up with paying the bill , because after a half an hour on the phone with the agency and the council office I gave up...Why ?
Council would not amend the payment without the agency telling them to...the agency said that the landlord has to pay and I should inform council about it... so I did... and I heard that the agency has to do that not me...
The other agency that we are with now -fantastic. They arranged everything.
The contrast between them is soo big , but at least I know how it should look like.
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Latest Reviews
8th Nov 2024
reviewed by 'Lorena'
26th Nov 2020
reviewed by 'Kalaipriya'
16th Nov 2020
reviewed by 'Jimmy'
23rd Jun 2020
reviewed by 'Eileen'
18th May 2020
reviewed by 'holly'
Opening Hours
Address
Martin & Co
192 Seabourne Road
Bournemouth
Dorset
BH5 2JB
01202 559922
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £134,950 | £134,950 |
| Lettings | 100% | 53% | £550 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 6 | 7 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 08,2024
Nov 08,2024
0
people found
this helpful
this helpful
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead ...
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Nov 08, 2024
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(1)
Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the Landlord not important to you ? The Landlord is a human being just like you who has worked hard to purchase the property and pays a mortgage. We were nothing but exceptionally good in handling all your problems for the past 3 years, up until you moved out recently. You and your pet cat have moved in a ...
Apr 08,2021
Apr 08,2021
0
people found
this helpful
this helpful
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start ...
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Nov 26,2020
Nov 26,2020
0
people found
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this helpful
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted quickly....
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Nov 16,2020
Nov 16,2020
0
people found
this helpful
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I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate agent....
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Jun 23,2020
Jun 23,2020
3
people found
this helpful
this helpful
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be warned....
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Jun 22, 2021
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(1)
Hi Eileen we were in the midst of a lockdown and explained that until the government allowed us to perform our duties we could do very little. We made two videos, took great photos of the property, put the property on all the major portals and social media however Immediately the lockdown for the property market was released you chose to go to another agent. This is our standard charge for marketing and you did not give us an opportunity to secure a good tenant for you. ...
May 18,2020
May 18,2020
1
people found
this helpful
this helpful
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys!
Firstly, i'd like to mention Daniel who ...
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Apr 17,2020
Apr 17,2020
1
people found
this helpful
this helpful
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by ...
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Mar 01,2019
Mar 01,2019
5
people found
this helpful
this helpful
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man again!...
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Comment on agent fees
High fees
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Jun 23, 2020
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(3)
I live in Poole but let a flat in Bury. That's why there's a discrepancy in the postcode. Don't think it means it's a false comment. ...
Feb 27,2019
Feb 27,2019
3
people found
this helpful
this helpful
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this ...
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Comment on agent fees
Bad total rip off on tenant fees
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Nov 27, 2019
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(2)
Does this agents reply just show u how rude and unprofessional they are please avoid ...
Nov 08,2018
Nov 08,2018
2
people found
this helpful
this helpful
worst agents Ive ever come across
Ive never ever had problems like this with any other agents over the years and Ive dealt with alot...
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Comment on agent fees
rude unprofessional anyone i know that has dealt with them says bad things try to rip you off with money weather its a deposit or fees
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Nov 27, 2019
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(2)
What are you talking about you did take fees and tried to keep my deposit which you failed at as I had to much evidence for the deposit scheme to expose you for your lies and I got all my money back aswell ! Yes the government stopped people like you from being able to take fees anymore so now you just try to keep people’s deposits as away around it ! Please don’t make out your a good company your the worst agents around Bournemouth and anyone who has dealt with you will know this and people ...
Sep 07,2018
Sep 07,2018
0
people found
this helpful
this helpful
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon ...
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Comment on agent fees
Not the cheapest but fair
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Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
The company took £1600 from my tenant and £220 fees.
When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address.
All the evidence is there including bank ...
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Nov 27, 2019
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(1)
The tenancy was made in June 2010 and the deposit was never registered by the owners of the business then, some 9 years ago. I have helped both the landlord and the tenant to discover what had happened at the time the tenancy was written. Making a full investigation with the DPS (Deposit providers) our head office and all the parties involved. I have also made myself available for the Property Ombudsman to help the tenant to recover the deposit from the original business owners. I am surprised ...
Jan 27,2017
Jan 27,2017
0
people found
this helpful
this helpful
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services.
One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co.
I was uncertain ...
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Comment on agent fees
Very reasonable rates with no hidden extras
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Jun 01,2016
Jun 01,2016
3
people found
this helpful
this helpful
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will ...
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What agent could do to change your mind?
Agency fees are higher as wellAttached Filesnbsp;
Comment on agent fees
Agency fees are higher as well
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Jul 05, 2019
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(2)
I also note that your postcode shows BH1 and that is not an area we deal with from our office here in Poole so I very much suspect you have left your review for the wrong office!! ...
Oct 06,2015
Oct 06,2015
4
people found
this helpful
this helpful
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off
We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were ...
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What agent could do to change your mind?
Employed professional maintenance engineers and listen to clients on life safety issuesAttached Filesnbsp;
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Jan 08,2015
Jan 08,2015
0
people found
this helpful
this helpful
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the ...
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What agent could do to change your mind?
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn't have pay that money without that work being done and I would have lost the survey money.Attached Filesnbsp;
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Jun 24,2014
Jun 24,2014
4
people found
this helpful
this helpful
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out.
We've had to chase for weeks to get money they owe us, still ...
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Jun 05,2014
Jun 05,2014
3
people found
this helpful
this helpful
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks ...
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What agent could do to change your mind?
Close their office done and stop operating.Attached Filesnbsp;
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May 09,2013
May 09,2013
4
people found
this helpful
this helpful
I was very happy to find an unfurnished property with a reasonable rent.
At the beginning it was only meant to be for me , but later I've decided to get a flatmate .
I worked that time long hours , so it was impossible for me to ...
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read full review
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Nov 16,2012
Nov 16,2012
2
people found
this helpful
this helpful
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not ...
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What agent could do to change your mind?
Communicate properly in a professional manner.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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