94% sales valuation accuracy
96% sales fee satisfaction
80% lettings valuation accuracy
80% lettings fee satisfaction
May 08,2013
May 08,2013
7
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Warning!!! Keep away from Mann Countrywide. Can there be a worse letting agent?
My wife and I went to see one of their properties. We quite liked the property so we enquired about their fees. The agent verbally explained that the fees were as follows:
£75 for reference check per adult - £150
Inventory: £120
Administration Fee: £100
Total = £370
We were asked to pay a holding deposit of £300 to take the property off the market and to do our reference checks. We paid the amount on the same day. After the reference checks were done, we received an invoice via email amounting to £624. The details as shown below -
Tenancy Agreement (£150 + VAT) = £180
Reference Fee (£150 + VAT) = £180
Administration Fee (£100 + VAT) = £120
Inventory Fee (£120 +VAT) = £144
Contents Insurance = £126
Total = £750
It was stated that the contents insurance was mandatory. Their 'standard tenancy agreement' states that it would also cover the landlord's fittings and fixtures.
We were running out of time, it was too late to find another property. Also, it was obvious that we would be losing holding deposit of £300 if we chose to opt out. So we didn't have any other choice but to go with what Mann Countrywide asked us to pay. Negotiations fell on deaf ears and they were quite arrogant. They talked to my wife and me as if we were homeless people begging with them to live in their place for free.
Additionally, Mann Countrywide refuses to hand over the original tenancy agreement. They say they have to keep it on their file and can only give you the photocopies. So we had just paid £180 for a piece of paper that they wanted to keep on their file.
And when the inventory was done before we moved in, it was found that the owner has not done many things though the agent had promised that all will be in order before we move in. Upon enquiry, the agent explained that it is not their problem. The property is managed by the landlord so they cannot help.
Can there be a worse letting agent? If yes, please let me know¢â‚¬Â¦
My wife and I went to see one of their properties. We quite liked the property so we enquired about their fees. The agent verbally explained that the fees were as follows:
£75 for reference check per adult - £150
Inventory: £120
Administration Fee: £100
Total = £370
We were asked to pay a holding deposit of £300 to take the property off the market and to do our reference checks. We paid the amount on the same day. After the reference checks were done, we received an invoice via email amounting to £624. The details as shown below -
Tenancy Agreement (£150 + VAT) = £180
Reference Fee (£150 + VAT) = £180
Administration Fee (£100 + VAT) = £120
Inventory Fee (£120 +VAT) = £144
Contents Insurance = £126
Total = £750
It was stated that the contents insurance was mandatory. Their 'standard tenancy agreement' states that it would also cover the landlord's fittings and fixtures.
We were running out of time, it was too late to find another property. Also, it was obvious that we would be losing holding deposit of £300 if we chose to opt out. So we didn't have any other choice but to go with what Mann Countrywide asked us to pay. Negotiations fell on deaf ears and they were quite arrogant. They talked to my wife and me as if we were homeless people begging with them to live in their place for free.
Additionally, Mann Countrywide refuses to hand over the original tenancy agreement. They say they have to keep it on their file and can only give you the photocopies. So we had just paid £180 for a piece of paper that they wanted to keep on their file.
And when the inventory was done before we moved in, it was found that the owner has not done many things though the agent had promised that all will be in order before we move in. Upon enquiry, the agent explained that it is not their problem. The property is managed by the landlord so they cannot help.
Can there be a worse letting agent? If yes, please let me know¢â‚¬Â¦
What agent could do to change your mind?
There is nothing this agent can do to change my mind. They are just robbers...Attached Filesnbsp;
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Latest Reviews
26th May 2023
reviewed by 'Ms Anne De Lima'
28th Mar 2023
reviewed by 'Carole FINBOW'
21st Oct 2022
reviewed by 'David Hill'
26th May 2022
reviewed by 'LUANA'
18th May 2021
reviewed by 'dave'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 96% | £142,500 | £680,000 |
| Lettings | 80% | 80% | £825 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 4 | 4 | 17 | 0 | 14 | 1 | 1 | 3 |
Areas covered
- SM1
- Sutton, Wallington, Carshalton, Cheam
- SM2
- Banstead, Morden, Worcester Park, New Malden
- SM3
- Tolworth, Surbiton, Chessington, Epsom, Ewell
- SM4
- SM5
- SM6
- SM7
- KT4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 26,2023
May 26,2023
0
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I highly recommend Jonathan Davis, as his work as Property Manager at Mann has been outstanding. In an ongoing complicated situation, he has proven to have ecellent mediation and communication skills and has worked tirelessly towards resolving the problems encountered. He has negotiated and dealt ...
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Mar 28,2023
Mar 28,2023
0
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We dealt with Khush at the Sutton branch. She was super helpful, professional and polite throughout. Best of all from a Landlord's point of view Khush found us a new tenant extremely quickly, thereby minimising our void period and at an increased, better monthly rent ...
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Oct 21,2022
Oct 21,2022
0
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Excellent service from Philip Bullman and his staff, sold my late mothers flat quickly and efficiently with minimal involvement from me .
Delighted with the result and the price !...
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May 26,2022
May 26,2022
0
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We just wanted to say a big thank you to Petya working at Mann, Sutton.
Very professional, polite and helpful throughout our property search.
Couldn't be happier with the service received.
Thank you!
Luana and Marius...
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May 08,2022
May 08,2022
0
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Fantastic support from Jon Claustres from start to finish. Excellent advice and guidance throughout the process of letting my property promptly and for a fair rental. Exceeded my expectations. Thank you Jon!...
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May 18,2021
May 18,2021
0
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I just want to say a huge thank you to James Howard and Hayley Bosdet for an outstanding level of service. I am returning to the UK from Portugal which has been difficult but these guys are worth their weight in gold, they have patience ...
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Mar 25,2021
Mar 25,2021
0
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The team at Mann lettings have been absolutely fantastic. Right from our initial phone enquiry through to viewings and subsequent tenancy set up they have gone over and above making the whole process a positive experience. Jon and James have been a pleasure to deal ...
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Jul 31,2020
Jul 31,2020
0
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I couldn't be happier with the service from Mann, Sutton. Our agent, Charles Talbutt, was professional, knowledgeable and persistent. We ended up getting more for the property than we had anticipated, and this was down to Charles' diligence and hard work. Thank you!...
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May 22,2020
May 22,2020
0
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The team at Mann in Sutton have been formidable throughout. Unfortunately, after securing a buyer within a week, the opportunity was lost through no fault of the agency. They were relentless in re-marketing the property, finally securing another buyer. When the sale process was caught ...
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May 19,2020
May 19,2020
0
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Got house from owner directly without agency involvement.And also paid holding deposit(196£) to rent the property. Later I am personally impacted with organization decisions due to Covid-19 situation due to which I might return to my home country. Landlord understood my situation and they ...
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Feb 05,2020
Feb 05,2020
1
people found
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this helpful
MAN Sutton were very friendly and accommodating, especially Charles who was very helpful from day one. I woul definitely use them again....
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Feb 02,2020
Feb 02,2020
0
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Charles and Graeme were very helpful throughout the whole process of buying a flat. Unlike other estate agents I have previously used, they always answered emails and calls and they actually followed up on the subject discussed. I felt they were very trustworthy and would ...
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Jan 03,2020
Jan 03,2020
0
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Purchased my first property through Mann Countrywide and was more than happy with the service they provided. The support from Charles and Janene was second to none and really helped to push the completion over the line before Christmas. Many thanks to them both....
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Dec 03,2019
Dec 03,2019
0
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I wanted to sell a 2-bed apartment in Sutton, recently refurbished. Charles Talbutt was the Mann agent who dealt with the sale. He was knowledgeable about the block and previous sales there. The purchaser was what I would call fussy and Charles dealt with him ...
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Sep 30,2019
Sep 30,2019
1
people found
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this helpful
Moved into a property within 6 days of the 1st viewing.
Everything done through the agent was quick, easy to understand and professional
Thanks to Jon Claustres for helping with the process...
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Sep 11,2019
Sep 11,2019
0
people found
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Jon is highly personable, down to earth and offers practical advice on rental issues. He is determined to do his best for his clients be they landlords or tenants. I knew he would find me a tenant quickly. We remain in touch in the early ...
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Aug 26,2019
Aug 26,2019
0
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We were really happy ith the service.
We sold the property first time but for sure in the future we will go ahead with Mann if we needed....
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Jul 23,2019
Jul 23,2019
0
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Excellent advice backed up with solid sales.
Initial meeting with Mann was disappointing for us in that they gave us an evaluation that was way below what we expected. However, it was clear that Charles had done his homework and by the time we were ...
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Nov 13,2018
Nov 13,2018
1
people found
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After leaving a brilliant review earlier with the work Mann & Co, Sutton SM1 were doing for us it all went downhill once Chevali went on holiday.
After securing a buyer, sadly they pulled out as one of the investors couldn't proceed. We had verbal confirmation ...
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Comment on agent fees
Fixed Fee
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Oct 10,2018
Oct 10,2018
0
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Having had a bad experience with Cubitt & West and Barnard Marcus we were pleasantly surprised when we moved to Mann & Co in Sutton. We signed on the Monday and had viewings on the Tuesday and continued to have viewings before the house went online. Chevali ...
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Comment on agent fees
We settled on a fixed fee
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Jul 26,2018
Jul 26,2018
0
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Just take this opportunity to say a massive thanks to your sutton team. A special thanks to your beautiful young lady named (ALICJA CHOLEWA) withing your Sutton, for her professionalism, friendly and helpfulness in enabling me to moved to the property 96 Ambleside Gardens SM2 5HN ...
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Comment on agent fees
One of the best around!
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Mar 24,2018
Mar 24,2018
0
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I was particularly impressed with Andrew Bryant who did the valuation and gave some very helpful & ingenious advice about creating a second bed that didn't cost anything. Harry Court I particularly found helpful with the viewings and he showed great kindness to me on tough ...
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Comment on agent fees
They were ok
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Sep 04,2017
Sep 04,2017
0
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Janene was brilliant. Our house purchase had taken a while because of the chain above breaking but because Janene was great at communicating with us it wasn't a stressful experience. When things finally got moving she did a great job of moving things along to ...
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Aug 09,2017
Aug 09,2017
0
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Fantastic service from beginning to end. Janene and Ben were professional, efficient, chased things up and kept us updated - we couldn't have asked for more.
Thank you so much!...
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Mar 06,2017
Mar 06,2017
0
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Had extremely helpful technical advice about what may constitute communal area of the property which resulted in me saving £800. Instead of simply accepting instruction Mehmet took the time and trouble to phone and give his expert advice. Exactly what I was hoping for when decided ...
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Comment on agent fees
Worth every penny.
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Dec 29,2016
Dec 29,2016
0
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Mann were great throughout the whole purchasing process, Janene made sure to update me wherever possible and was wonderfully tenacious in ensuring the final missing piece of the purchasing puzzle was retrieved ASAP....
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Comment on agent fees
As the purchaser I did not incur any fees.
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Dec 19,2016
Dec 19,2016
0
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Great customer service, Ben was really helpful and made sure he stayed in touch and updated us all the way through the sale....
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Comment on agent fees
Reasonable for the amount of work they put in
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Dec 19,2016
Dec 19,2016
0
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It was not the easiest of sales but I can not fault Ben and Janene for there hard work. It was all ok in the end and I would highly recommend them...
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Comment on agent fees
NA
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Dec 18,2016
Dec 18,2016
0
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Dealt with in a friendly and professional manner and nothing was ever a problem. Always easy to contact as was the office as well....
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Comment on agent fees
Agent's are always high!!
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Dec 16,2016
Dec 16,2016
0
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Ben and Janene worked tirelessly to get our move going. We had a really hard time from our buyer and they spent hours on the phone working above and beyond to keep things moving. Always keeping in touch when they said they would Which other ...
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Jonathan Claustres
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Charles Talbutt
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:45 PM 21/12/2016 by Ben Albon
I am really sorry to hear you had this experience. Giving a good service to all our clients is a focus for us and we have made many strides to improve our service over the last 14 months, including new stadff and management in the branch. Never the less that does not change the fact that you had a bad experience. If you would like to tell me more about it or want some practical help on how you can avoid an experience like this in the future please don't hesitate to contact the Countrywide Customer Care Team on 0208 650 9566.
Kind regards,
Araminta, Countrywide Customer Care