100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 30,2010
Jun 30,2010
4
people found
this helpful
this helpful
I recently sold a property in Clapham through J Pendleton. First impressions and the sales pitch were good, and I ended up appointing them over Marsh and Parsons who had actually valued the property at a higher rate. However, following the appointment, the process lurched from one disaster to the next:
1. I was promised that the property's details would be on-line and available in store within 24 hours. After a week of nagging, the details were finally posted on-line, but I was left with the distinct impression that without my pushing, this would have dragged on indefinitely;
2. Once details were posted, again, it was a real struggle to get the agent to confirm viewings and provide feedback. After only 3 viewings, Pendleton applied considerable pressure to accept a much reduced offer price, regardless of the fact that a mere week previously they had valued the property at considerably more. Apparently the market had 'turned' in the space of 2 weeks - nothing to do with them securing a quick commission I'm sure;
3. During the negotiation process with the vendor, it was difficult to determine who's side the agent was on. We were misled over exchange and completion dates and had to nag to follow up on the most basic of points;
4. Before completion we asked for the payment of their commission to be delayed by 15 days. Without this delay, the chain would have fallen through. J Pendleton would not accept a compromise solution, and whilst I was abroad on business one of their Director's left an outrageous voicemail threatening legal action and the appointment of a debt collection agency if payment was not authorised in 12 hours (regardless of the fact that I had already provided and confirmed a payment date and the fact that Pendleton were aware that I was out of the country).
Lesson learnt: steer clear of J Pendleton if you are selling a property. If you do have the misfortune of appointing them be prepared to have to chase, nag, and deal with their uncompromising position. Given my time again, I would have appointed March and Parsons.
J Pendleton: All gloss, no substance.
1. I was promised that the property's details would be on-line and available in store within 24 hours. After a week of nagging, the details were finally posted on-line, but I was left with the distinct impression that without my pushing, this would have dragged on indefinitely;
2. Once details were posted, again, it was a real struggle to get the agent to confirm viewings and provide feedback. After only 3 viewings, Pendleton applied considerable pressure to accept a much reduced offer price, regardless of the fact that a mere week previously they had valued the property at considerably more. Apparently the market had 'turned' in the space of 2 weeks - nothing to do with them securing a quick commission I'm sure;
3. During the negotiation process with the vendor, it was difficult to determine who's side the agent was on. We were misled over exchange and completion dates and had to nag to follow up on the most basic of points;
4. Before completion we asked for the payment of their commission to be delayed by 15 days. Without this delay, the chain would have fallen through. J Pendleton would not accept a compromise solution, and whilst I was abroad on business one of their Director's left an outrageous voicemail threatening legal action and the appointment of a debt collection agency if payment was not authorised in 12 hours (regardless of the fact that I had already provided and confirmed a payment date and the fact that Pendleton were aware that I was out of the country).
Lesson learnt: steer clear of J Pendleton if you are selling a property. If you do have the misfortune of appointing them be prepared to have to chase, nag, and deal with their uncompromising position. Given my time again, I would have appointed March and Parsons.
J Pendleton: All gloss, no substance.
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Latest Reviews
23rd Feb 2014
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6th Jan 2014
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27th Dec 2013
reviewed by 'Mat'
16th Dec 2013
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12th Dec 2013
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Opening Hours
Address
James Pendleton Estate Agents
4 Bellevue Road
London
Greater London
SW17 7EG
0208 767 0086
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £345 | £345 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 2 | 0 | 0 | 0 |
Areas covered
- SW17
- Battersea
- SW18
- SW6
- SW4
- SW12
- SW11
- WANDS
- EARLS
- CLAPH
- SW8
- CLAPH
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 05,2016
Apr 05,2016
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James Pendleton did an outstanding job in making this sale possible. We are hugely grateful for their tenacity, professionalism and good humour. A big thank you to Sophie!...
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Feb 23,2014
Feb 23,2014
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I have just sold my house through James Pendleton and they also helped me with my search, I can highly recommend them as an estate agency. I worked with Lewin, Deborah and Rachelle who I found all to be very knowledgable and professional. Rachelle was ...
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Jan 06,2014
Jan 06,2014
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I am so glad I used James Pendleton. It's easy to have a pop at estate agents. We all moan about them, it's historical, but in my book they are worth every penny. I have read some reviews, and it seems to me that some ...
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Dec 27,2013
Dec 27,2013
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This is the second time we have used James Pendeltons and on both occasions the service has been excellent. Of course another agent will always undercut by a tiny percentage by I'm a true believer in service being part of the product you pay for. ...
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Dec 16,2013
Dec 16,2013
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The service truly impressed me from beginning to end. They were flexible with viewing times, very responsive to enquiries and proactive and helpful throughout the offer, exchange and completion process. They have continued to help me out even after the move. Everyone I dealt with ...
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Dec 12,2013
Dec 12,2013
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We have now used James Pendleton three times. Once to buy and twice to sell at the Balham and Clapham Common office and the Wandsworth Common office.
We found our experience with the agency to be entirely positive. The team are proactive, efficient, professional and ...
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Last updated at 9:04 AM 09/02/2016 by Kate Morrell
Best Estate Agent in SW17 
