100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
May 03,2013
May 03,2013
6
people found
this helpful
this helpful
We rented Sutherland Avenue 178, Maida Vale, London via Chesterton & Humberts during 2 years from June 2009 - July 2011. Whenever a disagreement with regards to the rented property would arise we were left to our own devices, with C&H taking the land lord's side regardless of the issue. And actually, as quite a few issues did arise, as the quality of the rented apartment was not on par with its rental fees - this was a real issue for us. No hot water in the kitchen, a noisy pump (which was even bothering the neighbours) providing only up to 10 minutes of shower time - not great, with a family of three - then lots of security and other quality issues that remained unsolved. Upon moving out, we were forced to pay lots and lots of money for issue we never considered our fault in the first place, ending up paying for entire walls to be repainted due to a small hole or crack in the paint work, which was there to begin with! Add to this plumbing does not work well, several leaks both from above and to the below floor, a draft in the apartment due to lack of isolation and cheap renovation work, and the temperature of half the apartment below 12 degrees celcius in winter due to insufficient heating, and you can imagine why we felt let down by the folks at C&H.
Now, in 2013, TWO years later, I find this agency advertising the very same apartment we rented with OUR pictures from 2011! This is just misrepresentation! Upon contacting them several times, via their website and email, so as to ask them to take our pictures down (for which they got no approval from us in the first place - they just walked in when we were out and took pictures!), I got no answer until I sent an unfriendly email to the former landlord demanding they take this down. The answer: we have a right to misrepresent this property, we don't care, and you're on record for not getting a recommendation should you ever need one in the future.
It is still for rent. So don't rent it, I would recommend.
Also, I would strongly recommend not using this agency ever.
Now, in 2013, TWO years later, I find this agency advertising the very same apartment we rented with OUR pictures from 2011! This is just misrepresentation! Upon contacting them several times, via their website and email, so as to ask them to take our pictures down (for which they got no approval from us in the first place - they just walked in when we were out and took pictures!), I got no answer until I sent an unfriendly email to the former landlord demanding they take this down. The answer: we have a right to misrepresent this property, we don't care, and you're on record for not getting a recommendation should you ever need one in the future.
It is still for rent. So don't rent it, I would recommend.
Also, I would strongly recommend not using this agency ever.
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Latest Reviews
13th Aug 2020
reviewed by 'Gill'
13th Aug 2018
reviewed by 'Maria'
14th Mar 2018
reviewed by 'Mary'
4th Apr 2017
reviewed by 'Sean'
3rd Nov 2015
reviewed by 'Sophie'
Opening Hours
Address
Chestertons
26 Clifton Road
Maida Vale,London
Greater London
W9 1SX
020 7286 4632
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £3,425,000 | £3,425,000 |
| Lettings | 100% | 60% | £550 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 13,2020
Aug 13,2020
0
people found
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We are so impressed by the sales team, James, Mo and Theresa. They are super quick and efficient all round, extremely professional and very personable. The valuation was spot on and well explained, their communications and advice was always clear and supportive....
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Aug 13,2018
Aug 13,2018
0
people found
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amazing agent, amazing property!!! so happy about them, they care so much about the client. I am so happy with my new property!!!!...
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Comment on agent fees
good
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Aug 08,2018
Aug 08,2018
0
people found
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Alessandro Savarese of Chesterton LV found an excellent tenant for me in a week while other agencies couldn't, in over a month. My mistake was not appointing them initially. Alessandro is efficient and very helpful....
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Mar 14,2018
Mar 14,2018
1
people found
this helpful
this helpful
We have four properties in Clifton Gardens, and one on Maida Vale. We have worked with Mags for 10 years and, while we have tried other agents in that time, we have never and the level of success or satisfaction with our tenants as we have ...
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Comment on agent fees
Reasonable
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Apr 04,2017
Apr 04,2017
0
people found
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Alessandro helped me to find my Apartment in Little Venice. I really enjoyed being advised by him. I had the feeling he was always advising me in a way which is right for me. He didnt come across pushy and showed me Apartments, which made ...
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Comment on agent fees
Good. as above
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Nov 03,2015
Nov 03,2015
4
people found
this helpful
this helpful
These guys must be possibly the worst estate agents there is, and I have used a few. They are really unhelpful, incredibly slow & very rude unless its something they are getting some money from. I would never deal with these people or Chestertons as a ...
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May 03,2013
May 03,2013
6
people found
this helpful
this helpful
We rented Sutherland Avenue 178, Maida Vale, London via Chesterton & Humberts during 2 years from June 2009 - July 2011. Whenever a disagreement with regards to the rented property would arise we were left to our own devices, with C&H taking the land lord's side regardless of the ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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