0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 02,2013
May 02,2013
7
people found
this helpful
this helpful
Absolutely terrible experience from the get-go. The agent was very late for my first viewing. When my offer was accepted my references which should have taken a couple of days took over a week. Then I had to wait over 2 weeks to see the property again so that I can do measurements etc and I was supposed to be moving in the week after. I was told the property was unfurnished, later found out if was furnished when I had already ordered all my furniture. The last straw was 3 days before I moved in 'apparantly' the ladylady pulled out. They were very fishy from the start. They lack organisation and have no customer service skills. Please for your sake AVOID AT ALL COSTS, it will save you time, stress and money
What agent could do to change your mind?
NothingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Jul 2020
reviewed by 'Henry'
31st Oct 2015
reviewed by 'Louise'
11th Jun 2013
reviewed by 'Crystal'
Opening Hours
Address
Benson & Partners Ltd
4-6 Station Road
Norwood,London
Greater London
SE25 5AJ
020 8653 3444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £950 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 08,2020
Jul 08,2020
2
people found
this helpful
this helpful
I am very dissatisfied with this agency from the move in date of the tenancy. Firstly, keys were not readily available on the move in day, secondly, we had to wait for the keys for gas and electric as there were prepaid meters at the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2015
Oct 31,2015
2
people found
this helpful
this helpful
Awful they can not turn up for the viewings or even be on time. Complete waste of my time this happened on numerous occasions. I would not use them to sell your house they can't even put up a sign or keep bookings....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2013
Jun 11,2013
2
people found
this helpful
this helpful
I had a great experience with this estate agency compare to previous ones I was renting with. Agent was always on time, arrange sought refurbishment in a flat with landlord before we have moved in. Contract was prepared for the day we requested and keys ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2013
May 02,2013
7
people found
this helpful
this helpful
Absolutely terrible experience from the get-go. The agent was very late for my first viewing. When my offer was accepted my references which should have taken a couple of days took over a week. Then I had to wait over 2 weeks to see the property ...
read full review
read full review
What agent could do to change your mind?
NothingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 03, 2019
View all comments
(1)
Hi,
The property was being refurbished by the Landlord at the time and the tenant had viewed it twice prior to placing a holding deposit; once we had received a holding deposit the Landlord had taken back our set of keys to pass to the builder. Once works were completed, we were then returned the keys and a third appointment was then arranged with this tenant.
This property was advertised as Unfurnished and was being Let as Unfurnished and at no time was the Landlord furnishing the property.
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
The property was being refurbished by the Landlord at the time and the tenant had viewed it twice prior to placing a holding deposit; once we had received a holding deposit the Landlord had taken back our set of keys to pass to the builder. Once works were completed, we were then returned the keys and a third appointment was then arranged with this tenant.
This property was advertised as Unfurnished and was being Let as Unfurnished and at no time was the Landlord furnishing the property.
The referencing does normally take 2 - 3 days to complete; however, it will only take longer if we are not given the full information by the tenant that we request in advance and which is clearly stated on our online advertisements and property brochures.
The Landlord was not happy with the reference report of this tenant and this was the reason why he had pulled out of the Letting; the Landlord is perfectly within his rights to do so.
Kind Regards
Benson & Partners Ltd