100% sales valuation accuracy
95% sales fee satisfaction
May 02,2013
May 02,2013
4
people found
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Where to start? here are just a few things -
I decided to move out of and rent out my property, being new to the market and unsure who to use hearing good and bad reviews everywhere, i believed that Haybrooks were established and therefore must be able to provide a reasonable service.
I was given achievable rent income amounts but for a few weeks got no interest, i dropped the rental by £90/month and secured a tenant.
The tenancy wasn't even a month old before i started to run into problems with their property management team, failure to return calls or emails and a complete lack of understanding about what they were doing, they simply passed the buck.
Firstly - Replacement Door -
I arranged for the purchase of a new UPVC door and advised them that this would require fitting, i was quoted £70+vat which i saw as acceptable, the door was hung but not sealed and as such there was water intrusion, after a month of calling regularly and escalating the matter i was eventually told in an email from 'Amy Gill' their 'Customer Service Operations Manager' that their contractor (Jeeves) would go out and finish the job.
Despite chasing I heard nothing else about this until November until an amount of £128.00 was deducted from my rent payment without any warning and without an invoice, when queried i was told this was for the door fitting, so it took them 5 months to deduct the funds and they took too much - at 1st May i still have not got this back.
Rental Payments -
The rent was supposed to be paid by standing order but they never bothered to set this up, they took no care or attention to ensure payments were made and when a few payments were late no action was taken and when questioned i was simply told they 'don't ensure payment is made and accept no responsibility for any consequences but just chase when it is overdue' - this is true, it is in the agreement but what am i paying for? i can chase rent myself.
Issues with the Tenant -
It transpired that i found that the tenant had a dog with them in the property without consent and not on the rental agreement and that the tenant was smoking in the property, when raised with the property team they just told me that "i was stuffed and there is nothing i can do apart from move to end the tenancy through the court but given that its not that serious the judge probably wont kick them out anyway".
This and many other issues continued until January when i discontinued Haybrooks services citing that they had failed to adhere to their own terms of business, these issues still remain unresolved and unanswered in any was of resolution and have now giving the tenant their Section 21 i have received a bill from Haybrooks for 'remainder of the agreement and 12 months upfront' - strange given that they have been advised that the tenancy is coming to an end, i was assured by Danielle Campbell in the property management team that if "i pay their bill in full they would refund the difference when the tenant leaves" - yeah right, i advised the bill was issued at the 'fully managed' price and so requested an invoice at 'let only' for the remainder of the agreement (4 months) minus a discount for all the hassle and aggravation i have had to endure while dealing with them and doing their job for them and i would issue payment.
A week later i was in receipt of a letter from their debt recovery agents asking for payment of the invoice in full, from invoice to debt recovery in one week even after raising a query on the amount charged? impressive, i advised that the invoice is incorrect and they have referred the matter back to Haybrooks.
I have now been asked to pay a lower amount reflective of 'let only' but still for agreement + 12 months so still wrong, the amount for the remainder of the agreement is minimal but the fact that i have had such poor service and still have not had money stolen from me returned i begrudge paying anything.
The saga continues, but i can safely say that anyone thinking of having any dealings with Haybrooks or any part of the 'Spicer Haart' group should avoid them at all costs.
I decided to move out of and rent out my property, being new to the market and unsure who to use hearing good and bad reviews everywhere, i believed that Haybrooks were established and therefore must be able to provide a reasonable service.
I was given achievable rent income amounts but for a few weeks got no interest, i dropped the rental by £90/month and secured a tenant.
The tenancy wasn't even a month old before i started to run into problems with their property management team, failure to return calls or emails and a complete lack of understanding about what they were doing, they simply passed the buck.
Firstly - Replacement Door -
I arranged for the purchase of a new UPVC door and advised them that this would require fitting, i was quoted £70+vat which i saw as acceptable, the door was hung but not sealed and as such there was water intrusion, after a month of calling regularly and escalating the matter i was eventually told in an email from 'Amy Gill' their 'Customer Service Operations Manager' that their contractor (Jeeves) would go out and finish the job.
Despite chasing I heard nothing else about this until November until an amount of £128.00 was deducted from my rent payment without any warning and without an invoice, when queried i was told this was for the door fitting, so it took them 5 months to deduct the funds and they took too much - at 1st May i still have not got this back.
Rental Payments -
The rent was supposed to be paid by standing order but they never bothered to set this up, they took no care or attention to ensure payments were made and when a few payments were late no action was taken and when questioned i was simply told they 'don't ensure payment is made and accept no responsibility for any consequences but just chase when it is overdue' - this is true, it is in the agreement but what am i paying for? i can chase rent myself.
Issues with the Tenant -
It transpired that i found that the tenant had a dog with them in the property without consent and not on the rental agreement and that the tenant was smoking in the property, when raised with the property team they just told me that "i was stuffed and there is nothing i can do apart from move to end the tenancy through the court but given that its not that serious the judge probably wont kick them out anyway".
This and many other issues continued until January when i discontinued Haybrooks services citing that they had failed to adhere to their own terms of business, these issues still remain unresolved and unanswered in any was of resolution and have now giving the tenant their Section 21 i have received a bill from Haybrooks for 'remainder of the agreement and 12 months upfront' - strange given that they have been advised that the tenancy is coming to an end, i was assured by Danielle Campbell in the property management team that if "i pay their bill in full they would refund the difference when the tenant leaves" - yeah right, i advised the bill was issued at the 'fully managed' price and so requested an invoice at 'let only' for the remainder of the agreement (4 months) minus a discount for all the hassle and aggravation i have had to endure while dealing with them and doing their job for them and i would issue payment.
A week later i was in receipt of a letter from their debt recovery agents asking for payment of the invoice in full, from invoice to debt recovery in one week even after raising a query on the amount charged? impressive, i advised that the invoice is incorrect and they have referred the matter back to Haybrooks.
I have now been asked to pay a lower amount reflective of 'let only' but still for agreement + 12 months so still wrong, the amount for the remainder of the agreement is minimal but the fact that i have had such poor service and still have not had money stolen from me returned i begrudge paying anything.
The saga continues, but i can safely say that anyone thinking of having any dealings with Haybrooks or any part of the 'Spicer Haart' group should avoid them at all costs.
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Latest Reviews
16th Mar 2023
reviewed by 'John Stephen Ibbotson'
12th Apr 2020
reviewed by 'Tess'
14th Nov 2019
reviewed by 'Jo'
7th Oct 2019
reviewed by 'Frances'
22nd Jul 2019
reviewed by 'Farra'
27th Jun 2019
reviewed by 'Victoria'
Opening Hours
Address
Haybrook
9\/11 Middlewood Road
Hillsborough,Sheffield
South Yorkshire
S6 4GU
0114 2321132
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £22,500 | £360,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 30 | 0 | 12 | 0 | 6 | 1 |
Areas covered
- S6
- S3
- S5
- S35
- S36
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 16,2023
Mar 16,2023
0
people found
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My thanks to the staff at Haybrook Hillsborough for their guidance, knowledge and support during the recent sale of my property in S6. I was kept well informed at every stage of the sale and the professionalism of the team made the experience stress free ...
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Apr 12,2020
Apr 12,2020
0
people found
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I would like to thank Haybrook Estate Agents in Hillsborough, Sheffield for facilitating a smooth and speedy purchase of my new home in Hillsborough. The staff were friendly, efficient, professional and always available for information and advice. I was fortunately able to move into my ...
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Apr 15, 2020
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Thank you for your lovely review Tess. We wish you all the best in your new home ...
Nov 14,2019
Nov 14,2019
0
people found
this helpful
this helpful
We had been looking for a property for nearly 6 months. Sue was really helpful and nothing was too much trouble. Sue contacted us regularly to find out if we'd found something or to let us know what was coming onto the market. Thank you Sue ...
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Oct 07,2019
Oct 07,2019
0
people found
this helpful
this helpful
I chose to use Haybrook Hillsborough to sell my house as I had purchased one through them previously . The service never disappoints always available, friendly and professional. Helen, Sue and Jo are a great team and helped us through our sale from start to finish. ...
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Jul 22,2019
Jul 22,2019
0
people found
this helpful
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I needed my property valued as I am thinking of selling or letting my property in order to move to a warmer climate. Mandy Hearson visited and she explained the process and the valuation, nothing was too much trouble. What a star. I would definitely ...
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Jun 27,2019
Jun 27,2019
0
people found
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I've just bought my first house with Haybrook (Hillsborough branch).
The staff at the store are friendly and helpful, especially Helen Dyson.
Everything was clearly explained to me, and throughout the process they did everything to make it run as smoothly as possible.
Helen kept ...
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Jun 10,2019
Jun 10,2019
0
people found
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I have been absolutely delighted with the service received from the staff at Haybrooks, Hillsborough Branch. My late Mum's bungalow wasn't an easy one to sell, but they gave it everything and more to achieve the sale. Friendly, professional and efficient. I will be using ...
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Comment on agent fees
Fair
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Apr 03,2019
Apr 03,2019
0
people found
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Fantastic, very helpful, supports you from beginning to end. Very friendly. Highly recommend.
To all the staff at Hillsborough branch a very big thank you...
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Comment on agent fees
good
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Apr 03,2019
Apr 03,2019
0
people found
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this helpful
Very helpful and friendly and kept me up to date with proceedings. Id also like to give a shout out to Helen as i was unable to add a third staff member above...
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Comment on agent fees
N/A
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Feb 19,2019
Feb 19,2019
0
people found
this helpful
this helpful
Mandy and Susan were both very pleasant, efficient and transparent during my recent purchase of 2 investment properties.
Many thanks for making the process painless....
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Comment on agent fees
N/A as I am buying 2 properties.
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Nov 01,2018
Nov 01,2018
1
people found
this helpful
this helpful
Very disappointed - on the begining everything seemed to be fine - staff was nice and potentially helpful...but after the game has started - went to the office with all documents and has been asked to put the best and final offer. Our offer ...
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Sep 06,2018
Sep 06,2018
0
people found
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The service we received from Susan and Joanne was excellent and they kept us informed of the house sale progress. We have had a definite offer, however nothing is complete until the buyers have had their surveyors report etc and the sale is complete. So ...
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Comment on agent fees
Fees are abit more expensive than other local agents
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Aug 18,2018
Aug 18,2018
0
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Really pleased with how friendly and helpful they have been. Great communication and fantastic customer service. I would recommend to anyone. 5 stars....
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Comment on agent fees
Good
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Aug 17,2018
Aug 17,2018
0
people found
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this helpful
So warm and welcoming and very helpful from the first phone call and showing us around the property and getting all the information promptly that we wanted to know to putting our application in for a mortgage. She is a fabulous person and excellent at ...
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Comment on agent fees
Reasonable
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Aug 13,2018
Aug 13,2018
0
people found
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Sue was amazing, Sue always kept me informed throughout the sale of my property, although it was not easy to always get hold of me. Sue is a real example of professionalism, she was always bright and friendly and took the time to explain anything ...
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Aug 08,2018
Aug 08,2018
0
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Excellent service received. Service was punctual helpful and informative. They knew the property and area well they were showing me...
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Comment on agent fees
good
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Jul 11,2018
Jul 11,2018
0
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this helpful
Very impressed with the professional service and how efficient and helpful the staff have been. Would definitely recommend using Haybrook....
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Jul 06,2018
Jul 06,2018
0
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We have just sold our house with Haybrook and we were so impressed by how smoothly it all went. Helen looked after the sale and the legal side once the house was sold and she did an excellent job. She was friendly and informative and ...
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Comment on agent fees
very good.
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Jul 06,2018
Jul 06,2018
0
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It has been a real challenge for Jo to put my offer forward to the vendor. This was due to the vendor not responding to the many numerous telephone calls from Jo for at least a week. Jo has then written to the vendor with ...
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Comment on agent fees
NA
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Jul 03,2018
Jul 03,2018
0
people found
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this helpful
My wife and I cannot beileve how excellent the team at Haybrook's Hillsborough is.
All the staff we have dealt with have always been extremely helpful. In spite of us never being out of the place. They alway's smiled and did their utmost to help ,...
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Comment on agent fees
Sale not finalised yet.
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Jun 27,2018
Jun 27,2018
0
people found
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I have just completed the sale of my mums house and would like to say all Haybrook staff have been excellent to deal with right from the start especially Helen who has put in a lot of work to complete today....
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May 31,2018
May 31,2018
0
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I was delighted with the friendly, poffesional service that I received. Linda was our initial contact and she executed our wishes surrounding our exceptional circumstances to the letter.
Special mention to Sue Smyth who made the negotiations painless and kept us informed at every stage. ...
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Comment on agent fees
Fair
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May 09,2018
May 09,2018
0
people found
this helpful
this helpful
Joanne and Susan have made the sale of our property and purchase of another property extremely straightforward and stress free. Everything has been handled extremely efficiently with enthusiasm and a great deal of understanding of how stressful moving home can be. Well done ladies for ...
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Comment on agent fees
Good
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Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
Susan provides a brilliant service. Pro-active, quick, clear communication during my continuing search for properties in Sheffield. Despite my busy schedule and demanding requirements....
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Apr 13, 2018
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(1)
Hi Richard,
Thank you for your 5-star review of our Hillsborough branch. We're happy to hear they were pro-active and provided quick and clear communication throughout your search.
Regards
Ross ...
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
I have no experience of buying & selling, & what to expect. It's been quite a task which has been supported by Sue & Jo navigating various issues.
Haven't been let down & am relieved to experience good communication and effort to sell this property. My first experience of ...
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Apr 13, 2018
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Hi Blue,
Thank you for your 5-star rating of our Hillsborough branch. We're pleased to hear you were provided with the right support through a first-time experience of buying and selling.
Thank you,
Regards
Ross ...
Apr 06,2018
Apr 06,2018
0
people found
this helpful
this helpful
Linda Stringer portrayed Haybrooks in a very good light & I was not disappointed. Sue & then Helen dealt with my Sale. They held my hand throughout which was a difficult procedure at times and kept me updated. I would recommend these Ladies to you. They were ...
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Comment on agent fees
To expensive.!
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Apr 06, 2018
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Hi Graham,
Thank you for your kind review of our Hillsborough branch. We're pleased to hear they helped you through the ever-challenging world of buying and selling houses and you ended up with a good result.
Regards
Ross ...
Mar 27,2018
Mar 27,2018
0
people found
this helpful
this helpful
Looking for a property in Sheffield when you live on the other side of the country is not easy - Sue has helped make the process easier by working hard to make sure that she can arrange viewings to meet our time constraints and never ...
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Mar 29, 2018
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Hi Mrs C Cape,
We are very pleased to hear about about the dedicated service you've received with the Hillsborough branch so far. We hope when you eventually meet Sue she will meet your expectations and then some!
Regards
Ross ...
Mar 21,2018
Mar 21,2018
0
people found
this helpful
this helpful
I would like to say how friendly and caring Susan Smyth is. She kept us updated through out the process and help us with other opions we didn't know was available to us. Susan was also great when it came to open days. I am ...
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Mar 22, 2018
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(1)
Hi debs,
Thank you for your kind review of our Hillsborough branch, we're pleased to hear they kept you up to date throughout the process and for the high level of service which they provided. We will pass this feedback on.
Regards
Ross ...
Feb 09,2018
Feb 09,2018
0
people found
this helpful
this helpful
From start to finish I have found the staff at haybrooks friendly and nothing was to much trouble . they have kept me up to date on the purchase of the property and chased thing for me when needed. I could not recommend then highly enough...
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Feb 07,2018
Feb 07,2018
0
people found
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this helpful
Susan was very helpful and informative any questions or problems I have had she was more than happy to help. Thanks...
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Comment on agent fees
Good
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
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Last updated at 9:15 AM 13/02/2017 by Daniel Bingham
Best Estate Agent in S6 
Best Estate Agent in Sheffield 
