100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction
May 02,2013
May 02,2013
4
people found
this helpful
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I am a landlord and have just had the 'year from hell' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they've got your money, the tenants are let run riot with your property. The tenancy agreement is ignored and as long as the tenant pays on time each month, they can do whatever the hell they want. The ink was barely dry on the agreement and my tenants became 'Bob the Builder' with my house WITHOUT PERMISSION OR AUTHORISATION, hammering nails all over the bedroom walls (to hang bears by the neck in the master bedroom, very disturbing), installed a workshop in the loft contrary to my insurance terms, ripped up my living room and lounge carpets and dumped them in the front garden, tampered with the plumbing, instructed a heating company to install a new thermostat (they broke it) and sent me a bill for £400 - all the while, I CONSTANTLY asked Andrews to address this and ....NOTHING. The bill for £400 was passed back to the tenants 4 months ago and they avoided paying it, until now in the last month. They now want to deduct the equivalent amount from the final month's rent! They've got their reference from the agents, so to hell with me and my rent!
Alex Breslin prefers to correspond by email and you haven't a hope in hell of getting her to return your calls. I had left England to spend time with my family but was forced to come back to sort out the house and give these tenants notice to get out. They have been in constant breach of the contract and all I get from Andrews is "it's a fixed term contract and you legally can't get them out until the end date/will cost you in legal fees". I've been made to feel like I have no legal rights over my property and am powerless to stop the tenants 'ripping it up' and doing what they want. The photos from the inspections were deplorable, the house was very dirty, unkempt, dog odour throughout and did Andrews do anything about it? Nope, just let them carry on. I found out yesterday that the tenants have got a reference from Andrews 6 weeks ago for a new property as "they paid their rent on time" and I'm not entitled to know their forwarding address or the new letting agents (whom I presume are Andrews). Alex Breslin constantly refers to these tenants on a friendly first name basis (which is unprofessional) and the emails I receive are short, blunt and badly spelt ("landladies" should be landlady's and "there" instead of their etc) - who on earth could take this seriously? I paid them just under £3000 to manage the house for 12 months, £75 for each quarterly inspection and £39mth to collect the rent (did I mention the tenants are now planning to withhold part of the last month's rent because I rightly insisted they pay the £400 bill for the unnecessary work they went ahead and instructed without first consulting me?) My advice is, if you're a tenant, get on first name terms with Alex and you're a winner - if you're a landlord, FORGET IT, try Power O'Shea, nice guys, great attitudes and very professional - I'll be using them to sell my house, so that's one Andrews have now missed out on. A terrible ordeal altogether. DO NOT USE ANDREWS TO LET YOUR PROPERTY.
Alex Breslin prefers to correspond by email and you haven't a hope in hell of getting her to return your calls. I had left England to spend time with my family but was forced to come back to sort out the house and give these tenants notice to get out. They have been in constant breach of the contract and all I get from Andrews is "it's a fixed term contract and you legally can't get them out until the end date/will cost you in legal fees". I've been made to feel like I have no legal rights over my property and am powerless to stop the tenants 'ripping it up' and doing what they want. The photos from the inspections were deplorable, the house was very dirty, unkempt, dog odour throughout and did Andrews do anything about it? Nope, just let them carry on. I found out yesterday that the tenants have got a reference from Andrews 6 weeks ago for a new property as "they paid their rent on time" and I'm not entitled to know their forwarding address or the new letting agents (whom I presume are Andrews). Alex Breslin constantly refers to these tenants on a friendly first name basis (which is unprofessional) and the emails I receive are short, blunt and badly spelt ("landladies" should be landlady's and "there" instead of their etc) - who on earth could take this seriously? I paid them just under £3000 to manage the house for 12 months, £75 for each quarterly inspection and £39mth to collect the rent (did I mention the tenants are now planning to withhold part of the last month's rent because I rightly insisted they pay the £400 bill for the unnecessary work they went ahead and instructed without first consulting me?) My advice is, if you're a tenant, get on first name terms with Alex and you're a winner - if you're a landlord, FORGET IT, try Power O'Shea, nice guys, great attitudes and very professional - I'll be using them to sell my house, so that's one Andrews have now missed out on. A terrible ordeal altogether. DO NOT USE ANDREWS TO LET YOUR PROPERTY.
What agent could do to change your mind?
Been professional and SPOKEN to me instead of 'pinging emails' and avoiding calls. Got the facts straight before they informed me about 'floods' and 'emergency plumbers' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as 'the tenants' and not on a 'mates' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.Attached Filesnbsp;
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Opening Hours
Address
Andrews
909-911 Brighton Road
Purley
Greater London
CR8 2BP
020 8668 8131
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 67% | 63% | £650 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 3 | 5 | 1 | 0 | 1 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 25,2023
Jan 25,2023
0
people found
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Great service, Tooshita was exceptional, very helpful with any queries and answering all my calls and emails. An overall pleasant experience....
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Oct 25,2018
Oct 25,2018
0
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Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly.
He also needs to be commended for the amount of hard ...
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Jul 04,2018
Jul 04,2018
0
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Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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Feb 03,2018
Feb 03,2018
0
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I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them.
Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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Nov 23,2017
Nov 23,2017
2
people found
this helpful
this helpful
I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors I am not impress!
Not even a courtesy call, just to show their willingness to promote my property this was not forthcoming.
A complete waste ...
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Comment on agent fees
Extortionate fee £14,000
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Nov 16,2017
Nov 16,2017
0
people found
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When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. This was very easy and professional. Now, we are moving out and are still happy with the service Andrews provides, we receiving answers to our ...
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Apr 17,2015
Apr 17,2015
0
people found
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The whole letting team were informed and helpful from listing the properties to finding suitable tenants and seeing the process through to the start of each tenancy. Potential difficult time of year to find tenants in December and January, but all 8 flats rented in good ...
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Comment on agent fees
in a position where fees will be reduced year on year and eventually tapered away over several years or new tenants sought elsewhere.
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Mar 26,2015
Mar 26,2015
0
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This was my first time of being a tenant as I owned my property previously. I was very cautious about what to expect and must say that Mark did try and help me with all my concerns and questions and if he did not know ...
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Comment on agent fees
I do think the fees were a little high.
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Mar 16,2015
Mar 16,2015
0
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I have been a customer of Andrews for a number of years and always get a first class service from all the staff.
On this occasion the service was once again up to the usual high standard.
Mark Harrington gave a very professional and thorough ...
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Feb 02,2015
Feb 02,2015
0
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He is very nice and helpful . He give us some ideas and always answer our question straight away. Very thankful for the help and supporthe gave it us....
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Aug 29,2014
Aug 29,2014
0
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Pathetic
Terrible
Unfriendly
Please dont use them. DO NOT go through a tenancy with Andrews.
I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one.
...
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What agent could do to change your mind?
be professional. if customers dont come to you, you'd be out of business, really soon.Attached Filesnbsp;
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Sep 09, 2014
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(1)
Dear sir/madam,
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...
Jun 17,2014
Jun 17,2014
1
people found
this helpful
this helpful
Me and my partner rented a flat through Andrews for two years. However the property was managed by the landlord. The estate agents have been serious and professional throughout but I am slightly disappointed that the processing time for getting a deposit back is 1 month!! ...
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What agent could do to change your mind?
Process the deposit returns quicker. A month is a ridiculously long waiting time. Plus, we handed the deposit to agents via a bank transfer. We were expecting a bank transfer back. Not a check! How old-fashioned!Attached Filesnbsp;
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Sep 09,2013
Sep 09,2013
0
people found
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My wife and I were looking to buy our first property and from the outset Andrews were excellent. Dane showed us the property and when we put our offer in he advised the seller as to the attractiveness of our offer (we were first time ...
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May 02,2013
May 02,2013
4
people found
this helpful
this helpful
I am a landlord and have just had the 'year from hell' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they've got your money, the tenants are let run riot with your property. ...
read full review
read full review
What agent could do to change your mind?
Been professional and SPOKEN to me instead of 'pinging emails' and avoiding calls. Got the facts straight before they informed me about 'floods' and 'emergency plumbers' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as 'the tenants' and not on a 'mates' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.Attached Filesnbsp;
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Sep 09, 2014
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(1)
Dear sir/madam,
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...
Jan 18,2013
Jan 18,2013
1
people found
this helpful
this helpful
7 months pregnant and my partner lost his job. We are forced to move out of the flat early and in fact leave the country. We are not allowed to speak to our landlord about releasing us from the agreement with 2 months notice. The agents are ...
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May 09,2012
May 09,2012
2
people found
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The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek ...
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Jun 18, 2012
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Your experience with Andrews and deposits mirrors ours. Once Andrews has your money they seem only to care about their relationship with the landlord. They are unhelpful in providing references re financial probity to new landlords claiming they do not manage properties even when, in our case, they have taken rent six months in advance and know us to be financially sound. I sold a property through Andrews this January but after my 2 year experience as a tenant I would not deal with them again ...
Aug 23,2010
Aug 23,2010
1
people found
this helpful
this helpful
They are very rude and unprofessional - they confirmed to us they would show us three properties. We live quite far away from Purley and we were running a bit late. When I told them we would be twenty minutes late, they got really aggressive ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving your preferred contact details.
Many thanks,
David Bryant MARLA
Area Manager, London & Surrey