I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress. Our initial interactions were... Read Full Review

Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch... Read Full Review

Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has helped to coordinate the purchase of the property at Hartswood Rd among different parties involved. We are very happy with the outcome and can wholeheartedly recommend Portico ... Read Full Review

Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants are likely to be people who ... Read Full Review

A truly terrible experience from beginning to end. They did not adhere to our pre agreed terms. They did not clean the property for us, they argued that the previous tenants had told them they had cleaned it. However they charged the previous tenants for a professional deep clean but this was never ... Read Full Review

Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys and an explanation, could not reach the landlord, and the tenant did not know they would be coming for viewing. I was kept... Read Full Review

This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion capture webcam in our flat... Read Full Review

Spyridon handled some issues for me regarding my tenancy renewal. His advice, support and customer service was nothing short of... Read Full Review

We have just moved into our property 3 days ago and on the move in day noticed rats at the front door area, upon inspection we realized these rats were entering a room by the front door. On the day we viewed the property I assumed this was a cupboard and didn't check it. This room in an... Read Full Review

Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end. There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory with... Read Full Review

Chris has been an excellent agent for us throughout the whole process. He has is friendly, knowledgeable and has always been able to quickly and efficiently answer any questions that we've had and queries that we've... Read Full Review

Chris has been a fantastic agent for us from start to finish. There was rarely a time when he was not available to answer a query from us promptly and accurately. On this basis, we always felt very well looked after. Particuarly post offer, he was very quick to respond to our many follow up... Read Full Review

Christopher has been extremely helpful throughout all of my dealings with Portico and helped me to find the perfect flat! Christopher is very friendly and has made the whole experience really easy from start to finish. He has answered any queries I have had quickly and I feel that if I were to have ... Read Full Review

Chris was very informative and helpful and kept us updated through the whole moving in process, which was as smooth as anything. If you are looking to move and use Portico and have Chris as your agent i can assure you that you have everything you need to make your move run just as planned... Read Full Review

I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all. This is... Read Full Review

Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a... Read Full Review

I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt with very quickly and efficiently. Emails answered... Read Full Review

We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at our expense and the landlord refuses to... Read Full Review

I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we... Read Full Review

Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved... Read Full Review