100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 17,2013
Apr 17,2013
3
people found
this helpful
this helpful
i have rented propert through HAART for 2 and half year, they are very expensive and charge for every small letter or change in contract, after we paid 140 pound for renewal of contract they sent us a letter in 2 months to leave the propert as land lord want to sell it.
when we left the property it was in perfect condition just bit wear and tear, land lord said everything is ok with property and we will get out deposit in next few days. when i did not hear from HAART anything back i called them and asked for my deposit they told me then to send them email asking for deposit and which account to transfer, few more days past i asked them where is my deposit they then informed me land lord had asked for 600 pound deduction due to some issues unknow.
over all very bad management and rude staff very disappointed
when we left the property it was in perfect condition just bit wear and tear, land lord said everything is ok with property and we will get out deposit in next few days. when i did not hear from HAART anything back i called them and asked for my deposit they told me then to send them email asking for deposit and which account to transfer, few more days past i asked them where is my deposit they then informed me land lord had asked for 600 pound deduction due to some issues unknow.
over all very bad management and rude staff very disappointed
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £780 | £780 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 1 | 0 | 1 | 1 | 0 | 2 | 0 |
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Aug 03,2021
Aug 03,2021
0
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My experience dealing with Lynna Proctor from the Property Management was amazing! She is very professional at her work, patience, honest, organised and always ready to help.
She guide you in how to deal with difficult situations regarding tenants. She try to look at problems ...
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Feb 25,2021
Feb 25,2021
0
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asked Haart for a viewing and a gentleman named Colin Hickey came to the property, I accepted the property and Colin went above and beyond to help me move in, I could not be happier with the service!, I would 100% recommend HAART Shepperton to help ...
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Feb 25,2021
Feb 25,2021
0
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Harry provided a great service fast and efficient and always responds fast no matter of time even outside the working hours he’s gone above and beyond for us....
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Mar 13,2020
Mar 13,2020
0
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Had a valuation done this week by a lady named Shelia Deamer . This lady was extremely helpful and explained the process throughly to me ‘ nothing was too much trouble and she was very on the ball with all the questions i needed to ask . I ...
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Jan 30,2019
Jan 30,2019
0
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Very professional, very quickly arranged viewings for all the properties in one day. As I've never rented before she helped me to secure a property I wanted....
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Comment on agent fees
Reasonable
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Jan 03,2019
Jan 03,2019
0
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Prior to rental Erin McCann and Stephanie were amazing. So helpful, understanding and professional. You went above and beyond to help me. Thank you Shepperton Branch. I'd come back to you if I was ever to rent again.
Then I chose full management and I ...
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Comment on agent fees
It feels expensive but at least you have peace of mind.
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May 05,2014
May 05,2014
2
people found
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Haart Estate made so many mistakes through the selling and purchasing my new property I would say they are the estate agents from HELL, from advice given when nearly ending up with me severing the sale of my property to the purchase of my new ...
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May 23, 2014
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(1)
Dear Mark
We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected].
Many thanks
Mel Smith, Customer Relations Manager ...
Apr 17,2013
Apr 17,2013
3
people found
this helpful
this helpful
i have rented propert through HAART for 2 and half year, they are very expensive and charge for every small letter or change in contract, after we paid 140 pound for renewal of contract they sent us a letter in 2 months to leave the propert as land ...
read full review
read full review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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