0% sales valuation accuracy
0% sales fee satisfaction
Dec 11,2024
Dec 11,2024
0
people found
this helpful
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I recently tried to submit an offer on a house through Hull Lovelle and had a very frustrating experience. I initially emailed with one of their staff members, who requested that I send a mortgage in principle, which I did, not knowing if the vendor would even accept my offer, given that there were multiple interested parties.
However, the agent then asked me to send all the documents, including the solicitor's details, a screenshot of my deposit, and a passport. I explained that, from my understanding, I was not required to submit these documents until the offer was accepted, and that a mortgage in principle should suffice at this stage.
After a long exchange of emails, I stated that I understood their procedures but would like to withdraw my offer. I thanked the agent for her help. In response, I received an email saying that no one will ever accept my offer without a screenshot of my bank deposit, solicitor details in any agency.
Despite repeatedly stating that I had all the necessary documents and had already provided the mortgage in principle, I felt as though I was being blamed for the situation. Even after I politely declined the offer, the agent continued to insist that I would not be able to buy a house anywhere without submitting the additional documents even though I did.
Today, I called the agency to speak with someone higher up. The manager seemed to already know who I was and when I explained that I felt the agent's behavior was inappropriate, he acknowledged that the agent had been too forceful, but it was clear he wasn't particularly concerned.
This experience has left me feeling frustrated and disrespected. The communication was unclear and overly demanding, especially when I had already provided the necessary documentation. I would not recommend Hull Lovelle to anyone looking for a straightforward and professional experience.
However, the agent then asked me to send all the documents, including the solicitor's details, a screenshot of my deposit, and a passport. I explained that, from my understanding, I was not required to submit these documents until the offer was accepted, and that a mortgage in principle should suffice at this stage.
After a long exchange of emails, I stated that I understood their procedures but would like to withdraw my offer. I thanked the agent for her help. In response, I received an email saying that no one will ever accept my offer without a screenshot of my bank deposit, solicitor details in any agency.
Despite repeatedly stating that I had all the necessary documents and had already provided the mortgage in principle, I felt as though I was being blamed for the situation. Even after I politely declined the offer, the agent continued to insist that I would not be able to buy a house anywhere without submitting the additional documents even though I did.
Today, I called the agency to speak with someone higher up. The manager seemed to already know who I was and when I explained that I felt the agent's behavior was inappropriate, he acknowledged that the agent had been too forceful, but it was clear he wasn't particularly concerned.
This experience has left me feeling frustrated and disrespected. The communication was unclear and overly demanding, especially when I had already provided the necessary documentation. I would not recommend Hull Lovelle to anyone looking for a straightforward and professional experience.
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Latest Reviews
11th Dec 2024
reviewed by 'paulina'
7th Jun 2020
reviewed by 'Courtney'
Opening Hours
Address
Lovelle Estate Agency
364 Holderness Road
Hull
East Riding of Yorkshire
HU9 3DL
01482 781188
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £115,000 | £146,995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2024
Dec 11,2024
0
people found
this helpful
this helpful
I recently tried to submit an offer on a house through Hull Lovelle and had a very frustrating experience. I initially emailed with one of their staff members, who requested that I send a mortgage in principle, which I did, not knowing if the vendor ...
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Jun 07,2020
Jun 07,2020
8
people found
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Me and my fiance believed to have found the house of our dreams. Yet, the supposedly proffesional estate agent came across arrogant and patronising.
As a first time buyer, Peter Clegg ruined our experience through Lovelle. From the beginning we recieved sparce correspondence and minimal ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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