We are sorry you are not satisfied with the outcome, we too are disappointed that we could not make it work on this occasion. However, unfortunately, as we had explained, the vendor made the decision to withdraw from the transaction and that they would not be re marketing the property. All offers made by you were put forward the same day you made them, at which you have all copies in letter form by email which are date stamped. There has been very clear communication through this process and when you have asked for help we have always responded the same day. The vendor advised on the 9th December they wish to withdraw and you were notified the same day in writing. The withdrawal letters were issued to you at 8am on the 11th December. You advised you needed the withdrawal letters to stop the transaction but I had advised you that my email, along with your email to your solicitor would be sufficient also. Likewise, the communication with the vendor, which is documented in writing, clearly logs the suggestion to re-negotiate at which they declined this offer. The vendor made the decision to withdraw and not to re market for the foreseeable. Unfortunately, your solicitors had advised that no legal work had taken place and there was no existing mortgage offer since the sale was agreed 6 weeks ago. We therefore took our vendors instruction to withdraw from all marketing. Once again we are sorry this is not the outcome you had hoped for and we wish you well in the future.

We are sorry you are not satisfied with the outcome, we too are disappointed that we could not make it work on this occasion. However, unfortunately, as we had explained, the vendor made the decision to withdraw from the transaction and that they would not be re marketing the property. All offers made by you were put forward the same day you made them, at which you have all copies in letter form by email which are date stamped. There has been very clear communication through this process and when you have asked for help we have always responded the same day. The vendor advised on the 9th December they wish to withdraw and you were notified the same day in writing. The withdrawal letters were issued to you at 8am on the 11th December. You advised you needed the withdrawal letters to stop the transaction but I had advised you that my email, along with your email to your solicitor would be sufficient also. Likewise, the communication with the vendor, which is documented in writing, clearly logs the suggestion to re-negotiate at which they declined this offer. The vendor made the decision to withdraw and not to re market for the foreseeable. Unfortunately, your solicitors had advised that no legal work had taken place and there was no existing mortgage offer since the sale was agreed 6 weeks ago. We therefore took our vendors instruction to withdraw from all marketing. Once again we are sorry this is not the outcome you had hoped for and we wish you well in the future.