50% sales valuation accuracy
75% sales fee satisfaction
80% lettings valuation accuracy
47% lettings fee satisfaction
Dec 10,2024
Dec 10,2024
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I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed—Amy pushed for a viewing even before I had signed the contract. I had to chase the team repeatedly for essential tasks, like completing the floor plan - I notice a lot of Elevation properties go live without a floor plan. They also repeatedly asked for both my and my husband's details, despite the sale being solely in my name and this was explained from the outset. Poor communication and coordination with the housing association resulted in us losing our initial buyer.
To their credit, when the sale fell through, Taurus acted quickly and arranged additional viewings within a few days. However, we ended up going back with the original buyer after the miscommunication was resolved - wasting a week of the process. Communication remained a challenge throughout—their WhatsApp service required multiple messages to get a response.
Pricing was another issue—Amy significantly overvalued the property by £20k. While we eventually agreed on a more realistic figure, it was still £10k above the bank's valuation, and there was little accountability for this overestimation. I appreciate they want to get the most for the property but if a bank won't lend a buyer it, its irrelevant. And her rushed approach to the fixtures and fittings process also lacked the promised detailed discussion or justification prior to going live with the advert.
One of the most frustrating aspects was their failure to properly inform the buyer that the chain wasn't complete, which led to relentless pressure on us to complete and dates being thrown our way for completion prior to us having an onward. Initially, we pulled out of our first purchase as our seller didn't have an onward purchase, and we were then unlucky with our second, where the seller changed their mind. This put immense pressure on us to find a third property quickly. Ultimately, we were pushed into breaking the chain due to their insistence, which has now resulted in a three-week gap over Christmas with no home. This could have been avoided if they had managed the buyer's expectations from the start, rather than pushing us unreasonably.
While Elevation Estate Agents were proactive in arranging viewings and did secure the sale, the overall experience and communication from Amy and Terry felt disorganized, rushed, and overly stressful. At times, it seemed like they were more focused on serving the buyer than representing me as their client. I also didn't have any communication with Sophie - the sales progression agent at all. I would recommend they improve their communication, accountability, and attention to detail to provide a better experience for future clients. And I would strongly recommend anyone selling a shared ownership property, check with your housing association about which estate agents they have worked with successfully before choosing, as I am aware that several sales involving this estate agent and my housing association have not gone as smoothly as they should have for similar reasons.
To their credit, when the sale fell through, Taurus acted quickly and arranged additional viewings within a few days. However, we ended up going back with the original buyer after the miscommunication was resolved - wasting a week of the process. Communication remained a challenge throughout—their WhatsApp service required multiple messages to get a response.
Pricing was another issue—Amy significantly overvalued the property by £20k. While we eventually agreed on a more realistic figure, it was still £10k above the bank's valuation, and there was little accountability for this overestimation. I appreciate they want to get the most for the property but if a bank won't lend a buyer it, its irrelevant. And her rushed approach to the fixtures and fittings process also lacked the promised detailed discussion or justification prior to going live with the advert.
One of the most frustrating aspects was their failure to properly inform the buyer that the chain wasn't complete, which led to relentless pressure on us to complete and dates being thrown our way for completion prior to us having an onward. Initially, we pulled out of our first purchase as our seller didn't have an onward purchase, and we were then unlucky with our second, where the seller changed their mind. This put immense pressure on us to find a third property quickly. Ultimately, we were pushed into breaking the chain due to their insistence, which has now resulted in a three-week gap over Christmas with no home. This could have been avoided if they had managed the buyer's expectations from the start, rather than pushing us unreasonably.
While Elevation Estate Agents were proactive in arranging viewings and did secure the sale, the overall experience and communication from Amy and Terry felt disorganized, rushed, and overly stressful. At times, it seemed like they were more focused on serving the buyer than representing me as their client. I also didn't have any communication with Sophie - the sales progression agent at all. I would recommend they improve their communication, accountability, and attention to detail to provide a better experience for future clients. And I would strongly recommend anyone selling a shared ownership property, check with your housing association about which estate agents they have worked with successfully before choosing, as I am aware that several sales involving this estate agent and my housing association have not gone as smoothly as they should have for similar reasons.
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Latest Reviews
14th May 2021
reviewed by 'Kay'
30th Aug 2019
reviewed by 'Davina'
Opening Hours
Address
Elevation Estate Agents
Beechwood House, 9 Whittle Court
Milton Keynes
Buckinghamshire
MK5 8FT
01908 231800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £267,000 | £365,000 |
| Lettings | 80% | 47% | £795 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 4 | 9 | 1 | 1 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 10,2024
Dec 10,2024
0
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I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed—Amy pushed for a viewing even before I had signed the contract. ...
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Jun 17,2022
Jun 17,2022
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Really rude customer "service". They scheduled appointments for unnecessary electrical "upgrades" without my consent. Overall the communication was really demanding and it was intimidating at times.
Can't recommend them at all...
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May 14,2021
May 14,2021
1
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Really bad customer service. The agent came across as rude and impolite.
They need to brush up on service skills which sadly was lacking.
No I don’t recommend...
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Aug 30,2019
Aug 30,2019
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Whilst I was not the main client of elevation, I felt equally important!
I felt elevation went above and beyond to ensure the sale/purchase took place, and I'm extremely grateful ?
Thank you Terry and ALL the team.
Professional, helpful, efficient are just a few ...
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Aug 05,2019
Aug 05,2019
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The team are really friendly and helpful, always there to answer any questions. Very welcoming when you go in and they managed the purchase of my property very well.
My constructive feedback would be that within 36 hours of me putting an offer in, I was ...
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May 29,2019
May 29,2019
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I am writing this letter of recommendation for Jonathan Blye and Elevation Lettings. I am a landlord with multiple properties who required a fast and clear professional approach on sourcing suitable applicants for me on a long term.
In this time I have gotten the ...
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May 28,2019
May 28,2019
2
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I'm a landlord & have rented my property in MK for over 20 years, and never have I experienced appalling customer service from a letting agent over the past year. My emails were ignored by Bev & Jonathan, meaning i've had to constantly chase them for an answer. ...
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Comment on agent fees
Not value for money, they take your money and you get very little in return.
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May 25,2019
May 25,2019
0
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We met Jonathan Blye from Elevation lettings last summer when we asked Elevation to come and see us to discuss letting our home out. At the time we were letting our home with a large UK letting agency, but we wanted to consider new options ...
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Comment on agent fees
Good fair fee structure and a professional and transparent team.
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Nov 09,2018
Nov 09,2018
2
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The emails where we report problems were completely ignored. They are the most unprofessional people in the service they offer to the tenants, something that would take 20 minutes to be resolved or answer has taken ages.
When we left the property and after having paid ...
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Comment on agent fees
Very expensive fees on renewal just for a couple of clicks in a website.
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Oct 17,2018
Oct 17,2018
1
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Have had nothing but issues with the agency. Was told the entrance carpets would be replaced when we first moved into the build. Now leaving a year later and they haven't been replaced. Boiler in property was faulty (no pressure so had to manually do ...
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Comment on agent fees
Fees required to do anything, got a surprise fee at the being (after already paying the agency fees) for the contract. Reason we hadn't been told was because someone was on holiday ...
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Sep 03,2018
Sep 03,2018
2
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If you ever want to rent don't use elevation. Their fees are through the roof for very poor service. I moved into a house a year ago with the green bin filled with 3 months worth of dirty nappies. Their sign dumped down the side of ...
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Comment on agent fees
Bad. Over priced and no service. Disgusting
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Jul 26,2018
Jul 26,2018
1
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Elevation were tasked with selling our property over the past 12 wks, we had only 4 viewings which took place within the first 2wks (none of which seemed genuine) on 1 occasion, Elevation wanted a potential buyer to wait 5 days to view our home due to lack of ...
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Comment on agent fees
We were happy with 1% however we don't feel they tried very hard to sell our home so it wouldn't of been deserved.
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Jul 19,2018
Jul 19,2018
1
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Horrible experience. I was supposed to move in a studio flat and 3 days before the move-in date I got a call to let me know that the landlords were selling the property and that they walked away from handling the building. Giving me no alternatives ...
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Jun 14,2018
Jun 14,2018
1
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Avoid this company, charging £895 to release tenancy when we are in urgent need of moving due to work, refuse to come up with a solution other than pay £1-2000 and maybe they will allow us to leave, have had outstanding repairs with them for 6 months ...
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Comment on agent fees
Terrible, they are extortionate
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Jun 15, 2018
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(1)
Hello Kareem
Thank you for your review, and the contents have been noted. The only reason why this fee would be charged to you is if you are wishing to break a legal contract between you and the Landlord. If you wish to contact me directly, I am sure we can have a sensible discussion. We and the Landlord are not unreasonable and maybe this is not the platform to negotiate on, therefore we await your further contact be phone, in person or by email? ...
Apr 20,2018
Apr 20,2018
2
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They are unscrupulous immoral people who have no regard for their customers! Avoid unless you want to live in a house with a leaky roof and dodgy appliances. They should be shut down!...
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Comment on agent fees
Bad
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Jul 13,2017
Jul 13,2017
0
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I residents of 7 Alderney place ,under Elevation letting agency. And I was dealing with Bev Winch. Firstly the letting agency is class in its own, the service and response was unbelievable and hassle-free. The customer relationship is extramly good.
Many many thank s to Bev ...
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Comment on agent fees
Reasonable
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Jun 22,2017
Jun 22,2017
0
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Paige has been hugely helpful in resolving any issues I've had in the property. Dealt with someone else for the first two months of my tenancy and got nothing but ignored or snotty call backs. As soon as paige took over I felt like I ...
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May 30,2017
May 30,2017
0
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I have just moved into a new home through Elevation and I could not be more pleased with the service I have received. They have been absolutely brilliant from the point of viewing right up to now with me having some issues with my new ...
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Comment on agent fees
The fees are a little more than other agents I have seen but they are worth it due to the service.
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May 18,2017
May 18,2017
1
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Courteous. Professional. Knowledgable.
I have never had any issues whenever I needed assistance. Agi is a valued member of your team. Many of my coworkers have issues with their agents (and agency), but whenever they asked about mine, I cannot help but smile and reply ...
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May 18,2017
May 18,2017
0
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Having had nothing but issues with letting agents previously, moving over to have Elevation manage our property as been extremely smooth. They have been on the phone or easily accessible via E-mail and have responded promptly.
They have been pro-active in obtaining the documents from ...
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Comment on agent fees
Good
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Dec 20,2016
Dec 20,2016
1
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Would not recommend, we were messed around from the start when the year contract we were initially offered was changed to just 6 months at the last minute.
They left us for 6 weeks with no shower, in the height of summer and whilst I was 8 months ...
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Comment on agent fees
Bad
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Dec 23,2014
Dec 23,2014
4
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I had a terrible experience renting a property from Elevations.
Every time we rang up about a problem with the house we were completely ignored - even when there was a leak in the roof, nothing was done about it at all.
Once we gave ...
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What agent could do to change your mind?
What could they have done better?! They could have provided some customer service, actually returned our calls, given us back our money, listened to us at all, followed legislation?!Attached Filesnbsp;
Comment on agent fees
‚£125 each renewal and ‚£65 check out fee
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Nov 01,2013
Nov 01,2013
2
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After a disastrous experience with "another agent", Elevation came to our rescue and proved that not all EA are useless, money grabbing scum!
We had previously viewed a couple of properties with Elevation and the guy showing us around casually mentioned he would be interested ...
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Jan 14,2013
Jan 14,2013
3
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Staff are very rude and patronising. Some staff are very unhelpful, was not allowed to view a property without giving a fixed address as this is "company policy" overall the worst estate agents I've ever delt with...
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What agent could do to change your mind?
Been polite and understandingAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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