Hi Benjamin,

Everything in my review is true. I am getting in touch with Derbyshire Live and will be providing all of the evidence unless however you would like to resolve the issues.

Your response isn’t entirely true. You haven’t adhered to legal obligations nor are your staff completely professional, supportive or compassionate.

I’d like you to take some time out of your day to perhaps listen to the calls between myself and Jenna, look through all the emails and also check all of the reports Ive submitted.

I have seen all the lovely reviews and sadly I can’t agree with any of them. Jenna has shown dislike towards me and my husband since moving in. They’re not false remarks that I’ve made about staff, they’re true. And I won’t sit back and be treated like this.

Jenna has told me that my social media is on a public domain and therefore can look at it and talk about it in the office and has also used things against me.

Would you like me to post the call recordings on my social media too, or would you like to consider that I am actually being bullied by Jenna and listen to the call recordings between myself and Jenna internally.

Benjamin, you haven’t personally reached out to me regarding my review. Do you actually want to deal with it? Or did you respond for the purpose of the post so that new potential tenants and buyers can see that you’re a professional company which is far from true. Well, I can’t speak for other tenants but there’s been no professionalism towards me.

Thanks

Hi Carmella,

We’re sorry to hear that you were dissatisfied with your experience. As a responsible lettings agency, we take tenant concerns seriously and adhere to all legal obligations when managing our properties. While we cannot discuss individual cases publicly, we remain committed to acting professionally and fairly in the best interests of both tenants and landlords.

We also feel it’s important to address your personal remarks about members of our team. Our lettings department is known for delivering a professional, supportive, and compassionate service, which is reflected in the hundreds of genuine, positive reviews we have received here.

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...