0% lettings valuation accuracy
33% lettings fee satisfaction
Dec 09,2024
Dec 09,2024
0
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Shocking.
Mavor advocated for a clearly unsuitable applicant rather than carrying out a proper assessment. After fourteen months of unpaid rent, I discovered that the tenant's application form contained several strange entries. If I'd seen these at the time I would have asked questions about the applicant's ability to abide by a tenancy agreement, however Mavor & Co maintain such anomalies are completely irrelevant. They did not question the applicant or inform me. There was also an excellent, five star tenant reference - from a PARENT. They emailed that the references checked out “fine. They did not consider securing a guarantor. As of July 2024 they argued that tenant references from parents are acceptable. Mavor & Co put me in breach of regulations, making me vulnerable to complaints and fines. The deposit was submitted late; the Prescribed Information was not delivered (Callum wasn't sure what that was) and there was a week without a gas safety certificate, all of which they didn't seem to notice. They were so resistant to providing information, such as inspection reports or copies of safety certificates, that early visible breaches of the TA were missed, and, when they failed to have the portable appliances tested, it was over a year before I suspected they had NOT obtained the required PAT certificate. They had assured me it was done. The following year's PAT was very overdue and repeatedly delayed without explanation. Emails revealed that their understanding of my, and their, obligations was incorrect. I had to complain on an explicitly formal basis to get acknowledgement that they had not obtained a PAT certificate as instructed. There was no explanation for not properly attending to many requests for a copy. It took five long months for Mavor & Co to apply to the FTT for access. Several clauses of the Letting Agent Code of Practice had been breached. In the absence of remorse I reported these failings to the FTT. Immediately before I was to present the evidence to the court, Ms Mavor reluctantly agreed to provide compensation of a fraction of what I lost. She explained it was to end the stress for her manager.
Mavor advocated for a clearly unsuitable applicant rather than carrying out a proper assessment. After fourteen months of unpaid rent, I discovered that the tenant's application form contained several strange entries. If I'd seen these at the time I would have asked questions about the applicant's ability to abide by a tenancy agreement, however Mavor & Co maintain such anomalies are completely irrelevant. They did not question the applicant or inform me. There was also an excellent, five star tenant reference - from a PARENT. They emailed that the references checked out “fine. They did not consider securing a guarantor. As of July 2024 they argued that tenant references from parents are acceptable. Mavor & Co put me in breach of regulations, making me vulnerable to complaints and fines. The deposit was submitted late; the Prescribed Information was not delivered (Callum wasn't sure what that was) and there was a week without a gas safety certificate, all of which they didn't seem to notice. They were so resistant to providing information, such as inspection reports or copies of safety certificates, that early visible breaches of the TA were missed, and, when they failed to have the portable appliances tested, it was over a year before I suspected they had NOT obtained the required PAT certificate. They had assured me it was done. The following year's PAT was very overdue and repeatedly delayed without explanation. Emails revealed that their understanding of my, and their, obligations was incorrect. I had to complain on an explicitly formal basis to get acknowledgement that they had not obtained a PAT certificate as instructed. There was no explanation for not properly attending to many requests for a copy. It took five long months for Mavor & Co to apply to the FTT for access. Several clauses of the Letting Agent Code of Practice had been breached. In the absence of remorse I reported these failings to the FTT. Immediately before I was to present the evidence to the court, Ms Mavor reluctantly agreed to provide compensation of a fraction of what I lost. She explained it was to end the stress for her manager.
Comment on agent fees
Bad considering the seriousness mismanagement during tenant selections and safety failures.
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Latest Reviews
30th Jul 2021
reviewed by 'Franz'
3rd Mar 2016
reviewed by 'Mavour'
Opening Hours
Address
Mavor & Company
16 Union Square
West Calder
West Lothian
EH55 8TJ
01506 870 204
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £550 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 09,2024
Dec 09,2024
0
people found
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this helpful
Shocking.
Mavor advocated for a clearly unsuitable applicant rather than carrying out a proper assessment. After fourteen months of unpaid rent, I discovered that the tenant's application form contained several strange entries. If I'd seen these at the time I would have asked questions about ...
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Comment on agent fees
Bad considering the seriousness mismanagement during tenant selections and safety failures.
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Jul 30,2021
Jul 30,2021
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I am living the last 8 years in a flat rent to Mavor and company. Since a new guy came into the company that now is the manager I only have problems and issues every time there is any repair to be done. Now it is 2 ...
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Mar 03,2016
Mar 03,2016
5
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I used Mavour and company for several years to act as my letting agent. They provided the basic paperwork but often overcharged for poor workmanship when repair work was required on the house.When I decided to sell the house, their attitude was disgraceful. The ...
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What agent could do to change your mind?
fees were standard, just employed so called tradesmen for inflated costs.Attached Filesnbsp;
Comment on agent fees
fees were standard, just employed so called tradesmen for inflated costs.
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Jun 27,2014
Jun 27,2014
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I just wanted to say how great Mavor & Company have been; consistently polite, helpful and friendly. When our boiler broke you organised for an engineer to come out with great efficiency and everybody we have spoken to/dealt with via your organisation has been lovely....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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