Hi Benjamin,

Everything in my review is true. I am getting in touch with Derbyshire Live and will be providing all of the evidence unless however you would like to resolve the issues.

Your response isn’t entirely true. You haven’t adhered to legal obligations nor are your staff completely professional, supportive or compassionate.

I’d like you to take some time out of your day to perhaps listen to the calls between myself and Jenna, look through all the emails and also check all of the reports Ive submitted.

I have seen all the lovely reviews and sadly I can’t agree with any of them. Jenna has shown dislike towards me and my husband since moving in. They’re not false remarks that I’ve made about staff, they’re true. And I won’t sit back and be treated like this.

Jenna has told me that my social media is on a public domain and therefore can look at it and talk about it in the office and has also used things against me.

Would you like me to post the call recordings on my social media too, or would you like to consider that I am actually being bullied by Jenna and listen to the call recordings between myself and Jenna internally.

Benjamin, you haven’t personally reached out to me regarding my review. Do you actually want to deal with it? Or did you respond for the purpose of the post so that new potential tenants and buyers can see that you’re a professional company which is far from true. Well, I can’t speak for other tenants but there’s been no professionalism towards me.

Thanks

Hi Carmella,

We’re sorry to hear that you were dissatisfied with your experience. As a responsible lettings agency, we take tenant concerns seriously and adhere to all legal obligations when managing our properties. While we cannot discuss individual cases publicly, we remain committed to acting professionally and fairly in the best interests of both tenants and landlords.

We also feel it’s important to address your personal remarks about members of our team. Our lettings department is known for delivering a professional, supportive, and compassionate service, which is reflected in the hundreds of genuine, positive reviews we have received here.

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi there!

Thank you for your feedback of your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that your renewal process was efficient and seamless. Making things as straightforward as possible is always their goal, and it’s great to know they delivered that for you.

On behalf of the whole team here, thank you for trusting Hannells with the management of your properties and we look forward to being of equally good service to you for the foreseeable future!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Odunayo!

Thank you for your kind feedback of your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that the tenancy renewal process and your name change were handled swiftly. Making things as smooth and efficient as possible is what they aim for, and it’s good to know they delivered that for you.

on behalf of everyone here at Hannells, thank you for your positive feedback, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi "Anonymous"!

Thank you for your feedback on your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that Leanna provided an efficient service during your renewal process. It’s always their goal to make things as smooth and straightforward as possible, and your kind words will mean a lot to the team.

Thank you again for your kind words, and we’re here whenever you need assistance again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Ana & Victor!

Thank you for such a glowing review of your moving experience with Leanna and the Lettings team!

We’re delighted to hear that Leanna’s efficiency, professionalism, and clear communication made your renewal process smooth and stress-free. It’s good to know that her dedication and attention to detail stood out and that she went above and beyond to support you.

On behalf of Leanna and the entire team at Hannells, thank you for your kind words and for choosing us. We look forward to assisting you again in the future!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Lorah!

Thank you for your lovely feedback of your moving experience with Leanna and the Lettings team.

We’re pleased to hear that Leanna made your tenancy renewal process seamless with her efficiency and professionalism. Your kind words about her fantastic support mean a great deal, and we’ll be sure to share them with her.

Thank you for your positive feedback, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Kellie!

Thank you for your feedback of your moving experience with Leanna and the Lettings team.

We’re so pleased to hear that your renewal process was quick, easy, and fuss-free. Providing an efficient and smooth experience is always the goal, and it’s great to know they achieved that for you.

Thank you for your positive feedback, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Kellie!

Thank you for your feedback on your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that your renewal process was quick, easy, and fuss-free. Providing an efficient and smooth experience is always their goal, and it’s great to know they achieved that for you.

Thank you again for your positive comments, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Ajiboye,

Thank you for your feedback of your moving experience with Jenna and the Lettings team!

We’re so pleased to hear that you found their service straightforward and hassle-free. Making the process as smooth as possible is always the goal, and it’s great to know they achieved that for you.

Thank you for positive feedback, and we’re here to help whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Ajiboye!

Thank you for your feedback of your moving experience with Jenna and the Lettings team!

We’re pleased to hear that you found their service straightforward and hassle-free. Making the process as smooth as possible is always their goal, and it’s great to know they achieved that for you.

Thank you again for your positive comments, and we’re here to help whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Kristi!

Thank you for your lovely feedback on your moving experience with Emma and the Lettings team.

We’re pleased to hear that the process was smooth and easy, with quick responses to all your questions. Making sure everything is set up and ready to go without delays is exactly what they aim for, and it’s great to know they delivered that for you.

Thank you again for your positive feedback, and we’re here to help whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Daniel!

Thank you for your feedback of your moving experience with Leanna and the Lettings team.

We’re so pleased to hear that everything went smoothly with your second-term renewal. Making the process hassle-free is always their goal, and it’s good to know they delivered for you.

Thank you for your positive feedback, and we’re here to assist you whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Josh!

Thank you for your kind words about your moving experience with Mya and the Lettings team!

We’re pleased to hear that Mya made the process easy for you and that you’d highly recommend Hannells. Your feedback means a lot to us, and we’ll be sure to pass your compliments on to Mya.

Thank you for choosing Hannells, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Immlynn!

Thank you for sharing your feedback about your moving experience with Jenna and the Lettings team!

We’re pleased to hear that you had a good experience and that the team was able to advocate on your behalf with the landlord. Supporting our tenants and ensuring their needs are met is always a priority for us.

Thank you for again for your positive feedback, and we’re here to assist you whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Alison!

Thank you for your feedback on your moving experience with Leanna and the Lettings team!

We’re pleased to hear that you found the communication and advice during your contract renewal process to be excellent. Providing clear guidance and support is something the team always strive for, so it’s great to know they met your expectations.

On behalf the whole team here, thank you for trusting Hannells with the management of your property and we look forward to being of equally good service to you for the foreseeable future!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Cheryl!

Thank you for your kind feedback on your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that you’ve experienced good service and found our team happy to help. Your recommendation means a lot to the team!

Thank you for again for your positive words, and we’re here whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Cheryl,

Thank you for your kind feedback about your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that you’ve experienced good service and found our team happy to help. Your recommendation means a lot to us, and we’re grateful for your support.

Thank you for choosing Hannells, and we’re here whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi K!

Thank you so much for your fantastic review of your moving experience with Leanna and the Lettings team!

We’re delighted to hear that Leanna has been helpful, friendly, and professional throughout your experience. It’s good to know that her welcoming approach and support with tenancy matters have stood out to you. Your kind words and recommendation mean a great deal to both Leanna and the entire team at Hannells.

Thank you for choosing us, and we look forward to continuing to assist you!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience..

Hi K!

Thank you so much for your fantastic review of your moving experience with Leanna and the Lettings team!

We’re delighted to hear that Leanna has been helpful, friendly, and professional throughout your experience. It’s good to know that her welcoming approach and support with tenancy matters have stood out to you. Your kind words and recommendation mean a great deal to both Leanna and the entire team at Hannells.

Thank you for choosing us, and we look forward to continuing to assist you!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Beckie!

Thank you for your feedback on your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that renewing your tenancy was quick and easy. It’s great to know that your questions were answered and that the process left you feeling at ease—that’s exactly the experience they aim to provide.

Thank you for choosing Hannells, and we’re here to assist you whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Beckie!

Thank you for your feedback about your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that renewing your tenancy was quick and easy. It’s great to know that your questions were answered and that the process left you feeling at ease—that’s exactly the experience the team aim to provide.

Thank you for choosing Hannells, and we’re here to assist you whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Zachary!

Thank you so much for your glowing review of you moving experience with Leanna, Chloe and the Lettings team!

We’re delighted to hear that your experience renting out your property with Hannells over the past year has been seamless and stress-free. As someone new to property letting, it’s good to know that Leanna and the team were able to guide you with professionalism, clarity, and responsiveness every step of the way. Your peace of mind and confidence in our service is exactly what they aim to achieve and they'll be delighted to see your comments.

Thank you for your high recommendation and for choosing Hannells to manage your property - and we look forward to being of equally good service to you for the foreseeable future!

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi James!

Thank you for your wonderful feedback of your moving experience with Mya and the Lettings team!

We’re so glad to hear that your move was easy and hassle-free from start to finish. It’s great to know that Mya kept you well-informed and provided all the support needed to make the process run smoothly. Your experience is exactly what the team strive for!

On behalf of everyone here at Hannells, thank you for your kind words, and we’re here whenever you need us again!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Abuengmoh!

Thank you for sharing your experience of your moving experience with Jenna and the Lettings team.

We’re so pleased to hear that your renewal process was handled with the care and support you needed. It’s great to know that the team kept you updated every step of the way and assisted with any required documentation. Your kind words are deeply appreciated!

On behalf of everyone here at Hannells, thank you again for your kind words. We’re always here to support you!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Wendy!

Thank you for your great feedback of your moving experience with Leanna and the Lettings team!

We’re so pleased to hear that you found their service excellent and efficient. Providing peace of mind to our landlords is something they strive for, and the team will be pleased to know they achieved that for you.

On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property. We’re always here to assist with your property needs!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Beverley!

Thank you for sharing your feedback about your moving experience with Leanna and the Lettings team.

We’re delighted to hear that Leanna was quick to respond and handled your new tenancy agreement efficiently and professionally. Your kind words mean a lot, and we’ll be sure to pass them on to her.

On behalf of the whole team here at Hannells, thank you trusting Hannells to get your property let! And we're here to assist you anytime we can help!

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Justin!

Thank you for your feedback about your moving experience with Mya and the Lettings team.

We’re delighted to hear that you found their approach thorough in all aspects of letting your property. Providing a comprehensive and detailed service is what they aim for, so it’s great to know that the team met your expectations.

On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally good service to you for the foreseeable future.

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Katie!

Thank you so much for your lovely review of your moving experience with Mya, Kerrie and the Lettings team.

We’re so pleased to hear that Mya was able to provide you with reassurance and support during what can be a stressful process. It’s great to know that her kindness and professionalism made a difference. We’re also delighted that Kerrie made your viewing experience welcoming and guided you through the process smoothly, especially as it was your first time renting through an agency.

On behalf of the entire team at Hannells, thank you for your kind words. We’re here for you whenever you need us!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Andy!

Thank you for your great feedback about your moving experience with Mya and the Lettings team.

We’re pleased to hear that everything went smoothly, from finding a good tenant to quickly moving them in and resolving a minor issue along the way. Making the process as easy as possible for our clients is always the team's goal, and it’s great to know they delivered on that for you.

On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally good service to you for the foreseeable future!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Pardeep!

Thank you so much for your kind words about you moving experience with Mya, Olivia and the Lettings team!

We’re delighted to hear that you’ve found their service fast, efficient, and seamless. Providing a hands-off, smooth experience for our Landlords is something the team strive for, and it’s great to know that you’ve appreciated the process so far.

On behalf of everyone at Hannells, thank you for your trust in managing your property, and the team are here to keep delivering great service whenever you need us!

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Sophie!

Thank you for sharing your feedback about your moving experience with Chloe, Leanna and the Lettings Team!

We’re pleased to hear that you found them to be responsive and professional. Effective communication and addressing issues quickly are priorities for us, and the team will be glad to know they met your expectations in working with you and the other tenants.

On behalf of the whole team here at Hannells, thank you for your kind words and if there's anything more we can do to help, please feel free to reach out!

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Dave!

Thank you for sharing such kind words about your moving experience with Emma and the Lettings team!

We’re pleased to hear that they were helpful and readily available to offer guidance throughout the entire process. Supporting their tenants at every step is something the team take pride in, and they'll be pleased to know they could make a positive difference for you.

Thank you again for your positive feedback and please don’t hesitate to reach out if there’s anything we can assist you with in the future.

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Mrs T!

Thank you so much for your fantastic review of your moving experience with Jenna, Emma, Leanna and the Lettings team!

We’re delighted to hear that Emma, Leanna, and Jenna provided you with such outstanding service from start to finish. Ensuring a smooth process for both finding a tenant and preparing the property for move-in is always their goal, and it’s wonderful to know they met your expectations.

On behalf of the whole team, thank you for your continued trust in Hannells. We look forward to assisting you with your next let!

All the best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Hi Saddique!

Thank you so much for such a brilliant review of your moving experience with Emma, Olivia and the Lettings team!

We’re delighted to hear that you had such a positive experience working with both Olivia and Emma. It’s great to know that both their expertise and support throughout the process helped make everything run smoothly, from the initial visit and photos to the final step of the tenant moving in and they'll be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the management of your property and we look forward to being of equally good service to you for the foreseeable future!

All the very best,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...