33% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Dec 06,2024
Dec 06,2024
0
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I was a tenant under Swansea property agents for a period of 9 months. With all my experience I can say that they are THE WORST POSSIBLE PROPERTY AGENTS you can ever find. Absolutely terrible when it comes to service, cooperation, and most of all, communication. Ofcourse, after this review they will come up saying that they don't identify any tenant with this name, just the way they have done for other negative comments. They have always been prompt when it came to collecting the rent. But no help or cooperation when it comes to maintaining the property. The landlord/agent Andy is an amazing agent one could ever find. He used an elevated tone at me during the inspection and disrespected without any investigation of the issue and threatened to charge double the amount as recovery. An amount of £550 was deducted from my deposit amount of £750. No pre-notice was provided. These people do not provide any notice regarding the deduction and when it comes to the end of the tenancy, they pressurize the tenant with nonsense charges. To get my amount back, my partner had to file statutory dispute from DPS and after a long back and forth with the agents and a fight of 6 months, we won the case as we had all the proof of the condition of the room. I was illegally charged for the following
1. Repainting of the room
2. Council tax ( tax during academic year)
3. Kitchen fixing
4. Garbage removal
The agents were not able to provide any of the proof for the allegations and the charges imposed. As we had proofs from emails, city council, university, and photographs taken during the tenancy and before vacating the room, we were able to win the case. The lady in the office, Hayley is utterly mean, disrespectful, rude, and unprofessional and refuses to answer anything with logic and brain. She always uses the victim card and tries every possible chance to blame and loot the tenant, without even thinking about their student status.
I would never suggest this place personally to any students and if in case you end up with these agents, it is highly highly requested to CAPTURE THE PICTURES OF THE ROOM YOU ARE RENTING BEFORE AND AFTER THE TENANCY ENDS AND KEEP A PROOF OF ALL THE COMMUNICATION TAKEN PLACE OVER CALLS/EMAILS/LETTERS ETC.
1. Repainting of the room
2. Council tax ( tax during academic year)
3. Kitchen fixing
4. Garbage removal
The agents were not able to provide any of the proof for the allegations and the charges imposed. As we had proofs from emails, city council, university, and photographs taken during the tenancy and before vacating the room, we were able to win the case. The lady in the office, Hayley is utterly mean, disrespectful, rude, and unprofessional and refuses to answer anything with logic and brain. She always uses the victim card and tries every possible chance to blame and loot the tenant, without even thinking about their student status.
I would never suggest this place personally to any students and if in case you end up with these agents, it is highly highly requested to CAPTURE THE PICTURES OF THE ROOM YOU ARE RENTING BEFORE AND AFTER THE TENANCY ENDS AND KEEP A PROOF OF ALL THE COMMUNICATION TAKEN PLACE OVER CALLS/EMAILS/LETTERS ETC.
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Latest Reviews
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12th Jan 2019
reviewed by 'Lesley'
6th Feb 2017
reviewed by 'Jade'
6th Oct 2016
reviewed by 'alson'
19th Apr 2013
reviewed by 'Angela'
Opening Hours
Address
Swansea Property Agents
35 Mansel Street
Swansea
West Glamorgan
SA1 5SN
01792 65 21 51
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £0 | £0 |
| Lettings | 0% | 25% | £275 | £425 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SA1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 06,2024
Dec 06,2024
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I was a tenant under Swansea property agents for a period of 9 months. With all my experience I can say that they are THE WORST POSSIBLE PROPERTY AGENTS you can ever find. Absolutely terrible when it comes to service, cooperation, and most of all, communication. ...
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Sep 17,2020
Sep 17,2020
1
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PLEASE BE AWARE OF THIS, Drove long way to see the property and asked the agent to send me forms so the process for renting the property can go forward. 30 min later they called me and said the property has been taken. How's that work ...
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Jan 12,2019
Jan 12,2019
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Nothing is ever too much trouble it seems! Fantastic service yet again this week. A problem was reported with a radiator yesterday morning and Andy had it sorted in the afternoon. Another phonecall was made this morning about an issue with a bedroom door frame ...
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Feb 06,2017
Feb 06,2017
3
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Seriously case of negligence of their part! Do not go with these agents ever. The house was in a revolting state to stay the least: both showers broken. Broken oven. Very expensive considering the service they provide!...
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Oct 06,2016
Oct 06,2016
2
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Very bad service. They don't bother about Tennant issues! One of the tenant moved out without paying the bills. And the agents have still not sorted it out! Also they loot all your deposit. While checking out they promised us they would keep 15£ from our ...
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Comment on agent fees
bad
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Apr 19,2013
Apr 19,2013
1
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Andy was a pleasure to deal with from start to finish, always very helpful, and very quick to respond to all my queries regarding the progress of the sale. He is extremely dependable and honest and very hard working and put a lot of effort ...
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May 01, 2013
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Many thanks for your fantastic testimonial Angela. I'm glad that you pleased with everything especially when everything seemed to be going against the sale, but we got there in the end. Thank you once again for using Swansea Property Agents and if you need any help or advice again in the future, please do not hesitate to contact me. ...
Jul 06,2011
Jul 06,2011
1
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Absolutely fantastic service, nothing was too much trouble, very, very helpful! Their customer service exceeded all my expectations, thankyou so much! Christine....
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Feb 08,2011
Feb 08,2011
2
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Swansea Property Agents has provided an excellent service and dealing with Andy the director, has honestly been a pleasure. Andy kept me informed of everything, as and when it was happening which was so important. Andy also provided a professional and personal service that went ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:32 AM 08/02/2017 by andy
