Forest Hill, London, SE23
4.9/5, 593 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“Another great re-let from the staff at Northw......”

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Dec 06,2024
Minithumbup
Rebecca
Nella
By: 'Barry Road'
Dec 06,2024
0 people found
this helpful
Another great re-let from the staff at Northwood! Amazing help, support and service. highly recommended.
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Opening Hours
Address

Northwood
5 London Road,
Forest Hill,London
Greater London
SE23 3TW
0208 299 9035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £295,000 £1,070,000
Lettings 99% 97% £510 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
164 12 372 24 5 0 5 0 8 3
Areas covered
  • SE22
  • Forest Hill
  • SE23
  • Rye
  • SE26
  • East Dulwich
  • SE21
  • Herne Hill
  • SE20
  • Sydenham
  • SE4
  • Peckham
  • SE15
  • Nunhead
  • SE6
  • Brockley
  • SE5
  • SE24
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties
Images & Videos

“Very happy that a recent problem was sorted o......”

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Dec 13,2024
Minithumbup
Maxine
By: 'William'
Dec 13,2024
0 people found
this helpful
Very happy that a recent problem was sorted out quickly and to my satisfaction....
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“Rebecca has been an amazing help in finding o......”

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Dec 10,2024
Minithumbup
Rebecca
By: 'Frankie'
Dec 10,2024
0 people found
this helpful
Rebecca has been an amazing help in finding our dream property. She is kind, calm and communicative. Thank you Rebecca....
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“Rebecca is Amazing!...”

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Dec 07,2024
Minithumbup
Rebecca
By: 'Tom'
Dec 07,2024
0 people found
this helpful
Rebecca was incredibly helpful leading up to the viewing, organised and responsive which in comparison to past viewings made us feel valued rather than a chore. The viewing was the best we’ve ever had, we felt very comfortable and didn’t have the feeling ...
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“Another great re-let from the staff at Northw......”

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Dec 06,2024
Minithumbup
Rebecca
Nella
By: 'Barry Road'
Dec 06,2024
0 people found
this helpful
Another great re-let from the staff at Northwood! Amazing help, support and service. highly recommended....
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“We had a very polite, professional and helpfu......”

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Dec 06,2024
Minithumbup
Rebecca
By: 'Emma'
Dec 06,2024
0 people found
this helpful
We had a very polite, professional and helpful viewing by Rebecca. We have found the process of dealing with Northwood smooth and communication to be very fast and straightforward thanks to Rebecca. Thank you for your help in finding us a new home!...
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“Kind, calm, and extreme......”

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Dec 02,2024
Minithumbup
Rebecca
By: 'Ted'
Dec 02,2024
0 people found
this helpful
Rebecca and team were kind, calm, and extremely helpful in our search for a property....
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“I recently purchase a property through Northw......”

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Nov 27,2024
Minithumbup
Ally
Rebecca
By: 'Michael M'
Nov 27,2024
0 people found
this helpful
I recently purchase a property through Northwood Forest Hill. I dealt with Ally & Rebecca and both agents were totally on top of everything throughout the process, from viewing to completion. I was able to arrange viewings quickly, at short notice, and at times that suited ...
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“Thank you Rebecca for all your wonderful help......”

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Nov 25,2024
Minithumbup
Rebecca
By: 'Aoise'
Nov 25,2024
0 people found
this helpful
Thank you Rebecca for all your wonderful help and assistance....
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“We've used Northwood services for a while and......”

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Nov 24,2024
Minithumbup
By: 'Jill'
Nov 24,2024
0 people found
this helpful
We've used Northwood services for a while and been happy with the landlord's management services they provide. We've recently had a change of tenant and Rebecca Iheanacho of Northwood found a suitable tenant for our flat in a short timescale. Effective and prompt communication throughout ...
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“Northwood as letting agents-a 5 star agency. ......”

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Nov 21,2024
Minithumbup
Maxine
By: 'Landlord'
Nov 21,2024
0 people found
this helpful
Northwood as letting agents-a 5 star agency. Maxine has been our agent for more than ten years and has always been professional, efficient and approachable. Her care for and dedication to both landlord and tenant is superb, and she always goes the extra mile to ensure ...
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“Rebecca was great and very helpful with all t......”

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Nov 15,2024
Minithumbup
Rebecca
By: 'Barbara'
Nov 15,2024
0 people found
this helpful
Rebecca was great and very helpful with all the process. The whole process took longer than we thought due to different circumstances but she was always happy to help and gave us feedback....
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“The information we got was always very clear ......”

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Nov 15,2024
Minithumbup
Rebecca
By: 'Mario Vieira'
Nov 15,2024
0 people found
this helpful
The information we got was always very clear and helpful. Thanks to Rebbeca we got the property....
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“A smooth, efficient, and pleasant process fro......”

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Nov 14,2024
Minithumbup
Rebecca
By: 'Griffin'
Nov 14,2024
0 people found
this helpful
A smooth, efficient, and pleasant process from enquiry to closure. Rebecca was friendly, patient, and never less than honest when dealing with my questions and concerns. A breath of fresh air after some stressful experiences with other letting agencies....
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“Smooth process and supportive agent...”

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Nov 12,2024
Minithumbup
Rebecca
By: 'Hannah'
Nov 12,2024
0 people found
this helpful
Smooth experience from start to finish. Once we found a property we wanted to progress with, we felt supported but did not feel pressured - which I think is rare in this day. Thank you to Rebecca, who was very helpful and attentive throughout the ...
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“Rebecca made the experience quick and easy wi......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Anais'
Nov 08,2024
0 people found
this helpful
Rebecca made the experience quick and easy with great communication...
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“Rebecca has been friendly, helpful and prompt......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Kayleigh'
Nov 08,2024
0 people found
this helpful
Rebecca has been friendly, helpful and prompt with all of her correspondence whilst we have been working to secure a rental property. We weren’t able to make our viewing as we are up north currently and she did everything she could to make this ...
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“My experience with Northwood, and Rebecca in ......”

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Nov 08,2024
Minithumbup
Rebecca
By: 'Zac'
Nov 08,2024
10 people found
this helpful
My experience with Northwood, and Rebecca in particular, has been excellent. From initial viewings to negotiations, placing an offer and referencing, communication has been prompt, thorough and transparent. In a market that feels so turbulent and disorientating, it has been refreshing to have the process ...
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“We had three very happy years living in a hou......”

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Nov 07,2024
Minithumbup
Maxine
By: 'Jocelyn'
Nov 07,2024
0 people found
this helpful
We had three very happy years living in a house managed by Northwood. Many thanks to Maxine who was brilliant throughout....
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“Very kind, attentive and helpful during the v......”

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Nov 06,2024
Minithumbup
Rebecca
By: 'Daan'
Nov 06,2024
0 people found
this helpful
Very kind, attentive and helpful during the viewing and helpful in the offer process...
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“Very good experience with Rebecca who helped ......”

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Nov 06,2024
Minithumbdown
Rebecca
By: 'Jasper'
Nov 06,2024
0 people found
this helpful
Very good experience with Rebecca who helped us up to signing the tenancy agreement with no real issues....
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“We've just secured a new place to rent with R......”

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Oct 18,2024
Minithumbup
Rebecca
By: 'Erika'
Oct 18,2024
0 people found
this helpful
We've just secured a new place to rent with Rebecca. She's been absolutely amazing in the process - very informative, always provided in-depth information about our queries and always responds to us promptly. Making the process of finding a new place a lot more smoother ...
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“Rebecca was very helpful and friendly during ......”

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Oct 11,2024
Minithumbup
By: 'Catherine'
Oct 11,2024
0 people found
this helpful
Rebecca was very helpful and friendly during our viewing. She was well informed about the property and helped make the experience of securing it go as smoothly as possible....
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“Great experience...”

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Oct 10,2024
Minithumbup
Ally
Rebecca
By: 'Melissa'
Oct 10,2024
0 people found
this helpful
Had a great experience - many thanks in particular to Ally and Rebecca!...
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“5 ✨🌟🌟🌟🌟🌟...”

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Oct 01,2024
Minithumbup
Collette
By: 'C'
Oct 01,2024
1 people found
this helpful
Thank you very much for Collette's quick response and help every time, so that the problem can be solved well....
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“Rebecca was super helpful, friendly and proac......”

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Sep 30,2024
Minithumbup
Rebecca
By: 'Elfed'
Sep 30,2024
0 people found
this helpful
Rebecca was super helpful, friendly and proactive. Her communication was brilliant beforehand and during the viewing she was able to answer all our questions and show us the key features of the flat. Once we had secured our the flat, Rebecca made the process super ...
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Staff picture Rebecca
(184)
Staff picture Maxine
(145)
Staff picture Ally
(108)
Staff picture Nella
(87)
Staff picture Collette
(17)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.

If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents

Awards won by Northwood, London SE23 3TW



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Northwood

Branch - Forest Hill, London, SE23