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Address
JS Estate Management
1A Rotherhithe New Road,
Rotherhithe,London
Greater London
SE16 2AH
0207 183 8335
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £170,000 | £550,000 |
| Lettings | 96% | 96% | £825 | £4,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 2 | 44 | 2 | 2 | 0 | 5 | 1 | 9 | 2 |
Areas covered
- SE16
- London
- E2
- Cambridge
- E14
- Nationwide
- SE8
- E1
- SE10
- E3
- SW11
- SW4 8BQ
- E3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mohammed
Jagbir
Sushel
Helen
Kenrick
Mariam
Landlord Fees
Let only service
8% (inc. VAT), On Completion (Fees are negotiable)15. FEES
15.1 Introduction Only Service
The following fess are payable by the landlord to us following the introduction of a Tenant who enters into a Tenancy either directly, indirectly or via an introduction from an existing Tenant found by us for so long as the Tenant remains in possession.
(a) Our fee for the Introduction Only Service is 8 % of the total gross rent payable under the entire Tenancy (plus VAT). Full payment is due at the commencement of the tenancy and will be deducted from the initial security deposit and advance rental received by us from the tenant.
(b) Renewals will be charged at 75% of the original lettings fee payable under the tenancy plus VAT. You will be liable to pay JS & Co estate agents Ltd Renewal Commission fees whether or not any Renewal is negotiated by JS & Co estate agents Ltd even if any renewal is negotiated by another agent and even if you do not require JS & Co estate agents Ltd to perform any additional services over and above the intr
Vendor Fees
Overall Fees
1.5% (inc. VAT), On Completion (Fees are negotiable)Our commission is a percentage of the sale price of the property (or of the full capital value of the property in the case of an exchange or part-exchange transaction), or where agreed, a fixed commission. Based on the initial asking price shown in Section 1, the actual commission you will pay will be:
a) Sole Agency -
1.5% + VAT which equates to
*+VAT
or a fixed commission of
*+VAT
*This sum is for guidance only. The actual fee will be higher or lower depending upon the eventual selling price.
b) b) Multiple Agency -
2.25 % + VAT which equates to
*+VAT
or a fixed commission of
*+VAT
(a) Tiered Commission - If irrelevant, please ignore this section. The percentage rates shown for tiered fees (if applicable) apply
Tenant Fees
Tenant Management Service
10% (inc. VAT), On Completion15.2 Letting and Management Service
(a)Our fee for the Management Service is a further 10% of the total rent payable under the Tenancy (plus VAT) in addition to the
Introduction Service commission as outlined in clause (a) in 16.1, which can be deducted on a monthly basis or upfront in full for the entire Tenancy.
15.3 Tenancy Agreement
(a) Unless we are instructed otherwise, we will use our standard form of Tenancy Agreement, the charge for which is £80.00 (plus VAT). Our standard Tenancy Extensions Agreement is used to renew the Tenancy to an existing Tenant unless otherwise agreed with you at a cost of £75.oo (plus VAT).
(b) If you wish to use an agreement drafted by your own solicitor, please supply us with a draft at least two weeks before the Tenancy is due top commence. There will be an additional administration fee of £125 (plus VAT), for reviewing and familiarising ourselves with your tenancy agreement.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints procedure has been structured to ensure that any issues are resolved as quickly as possible, and hope all matters are resolved at branch level. Steps to follow in the event you are unhappy with our service:
1. Branch Representative
All initial complaints should be verbally directed to the negotiator or consultant you have been dealing with. Many issues can be resolved informally by discussing the matter with our consultants, who will endeavour to resolve your complaint as soon as possible within 5 working days.
2. Branch Manager
If the complaint is not resolved to your satisfaction, you may then further your complaint in writing to the Branch Manager who will be happy to discuss your case. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 10 working days.
3. Managing Director
If you are still dissatisfied with the response by our Branch Manager or the way your case has been handled, you may address your concerns in writing to the Managing Director. Your complaint must be sent in writing within one month of the response from the Branch Manager. To thoroughly investigate the issues raised, please state why you are still dissatisfied and what further action you wish JS & Co Estate Agents to take to fully resolve your complaint.
Write to us
Managing Director
JS Estate Management
1A Rotherhithe new road
London
SE16 2AH
Email us
[email protected]
Your letter will be acknowledged within 3 working days of receipt, and following the investigation you may be asked for additional information. A formal written response expressing JS & Co's final view will be sent to you within 15 working days and will include any offer made.
Depending on the nature of the complaint, issues that are particularly complex may take longer to respond. However, we will inform you on the action which will be taken and advise when you can expect a full response.
4. The Property Ombudsman Services
In the event that you are still unhappy with the final response from the Managing Director, you may refer the matter to The Property Ombudsman Services. Details of how to do this are contained online at http://www.tpos.co.uk/index.php and you must refer your complaint within 6 months of the final response. Please note, the Ombudsman will not investigate any complaint that has not followed our in-house complaints process.
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Phone: 0330 440 1634
Fax: 0330 440 1635
Textphone: 0330 440 1600
Email: [email protected]
