100% sales valuation accuracy
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Nov 26,2024
Nov 26,2024
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I just came back from a viewing with the estate agent Wesley Brown, a Branch Manager from Bairstow Eves Collier Row. The experience was distressing and utterly appalling.
As soon as we arrived at 3:23pm, for a 3:20pm viewing, before we could even apologise for the short delay, we were rudely told that the agent was going to leave, and he had called us many times, and he barked at us that he had been calling and emailing all day long. We were thrown off by his attitude, and had two children with us, but he proceeded rudely “you should learn to answer your calls”. We were completely on the backfoot, but calmly told him we had called the office back immediately, the only number we have access to, and he snapped back rudely that “Well, I'm here aren't I. Not there.”
We tried to move on, and he continued to make incredibly condescending comments to me, like when I asked him if we should start looking around or should we wait for him, he retorted “I'm waiting for your kids to come in first.” At that point, my wife just calmly asked him whether there was an issue, and repeated that we had called to confirm, and we were sorry for being 5 minutes late. To which, he clearly didn't believe us, and aggressively started came upto wife and started snapping at her for proof saying “What time? What time was the calls? Check your phone? It should be on your phone if you called. Check it now.” It was the most humiliating experience we have had, being made to feel like liars, and my wife was on the verge of tears. He felt mentally unstable, and was behaving this way in front of our two children under 5 years old, and our elderly grandmother.
Honestly, based solely on Wesley, we would never consider buying the property, and this has completely tarnished our relationship with Bairstow Eves. We pray no one ever has to deal with this kind of humiliation, rude conduct and borderline aggressive behaviour.
As soon as we arrived at 3:23pm, for a 3:20pm viewing, before we could even apologise for the short delay, we were rudely told that the agent was going to leave, and he had called us many times, and he barked at us that he had been calling and emailing all day long. We were thrown off by his attitude, and had two children with us, but he proceeded rudely “you should learn to answer your calls”. We were completely on the backfoot, but calmly told him we had called the office back immediately, the only number we have access to, and he snapped back rudely that “Well, I'm here aren't I. Not there.”
We tried to move on, and he continued to make incredibly condescending comments to me, like when I asked him if we should start looking around or should we wait for him, he retorted “I'm waiting for your kids to come in first.” At that point, my wife just calmly asked him whether there was an issue, and repeated that we had called to confirm, and we were sorry for being 5 minutes late. To which, he clearly didn't believe us, and aggressively started came upto wife and started snapping at her for proof saying “What time? What time was the calls? Check your phone? It should be on your phone if you called. Check it now.” It was the most humiliating experience we have had, being made to feel like liars, and my wife was on the verge of tears. He felt mentally unstable, and was behaving this way in front of our two children under 5 years old, and our elderly grandmother.
Honestly, based solely on Wesley, we would never consider buying the property, and this has completely tarnished our relationship with Bairstow Eves. We pray no one ever has to deal with this kind of humiliation, rude conduct and borderline aggressive behaviour.
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Latest Reviews
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5th Mar 2015
reviewed by 'brian'
28th Jul 2013
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Opening Hours
Address
Bairstow Eves
20 Collier Row Road
Collier Row,Romford
Greater London
RM5 3NX
01708 288399
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £350,000 | £1,347,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 0 | 0 | 2 | 0 | 1 |
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Nov 26,2024
Nov 26,2024
0
people found
this helpful
this helpful
I just came back from a viewing with the estate agent Wesley Brown, a Branch Manager from Bairstow Eves Collier Row. The experience was distressing and utterly appalling.
As soon as we arrived at 3:23pm, for a 3:20pm viewing, before we could even apologise for ...
read full review
read full review
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Dec 01,2022
Dec 01,2022
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Very pleased with the service we had from Bairstow Eves Collier Row. A smooth sale and was especially pleased with Sam Brooks who always responded to questions promptly and although very professional always very friendly. Thank you Sam...
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Oct 04,2017
Oct 04,2017
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Outstanding young man who exceeded all our expectations. The professional manor in which he conducts himself is only bettered by the friendly and honest way he relates to his clients. Our sale wasnt the easiest of sales and Danny on occasion had to give us ...
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Comment on agent fees
Danny plus Sharon are worth their weight in gold
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Jun 21,2017
Jun 21,2017
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Eves from the bottom of my heart. Danny Lonergan:
This young man was not just my Estate Agent but he was my councillor too. moving house is stressful but Danny made my experience so much more calm. His friendly nature and his professionalism was outstanding ...
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Comment on agent fees
goodAttachments
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Mar 05,2015
Mar 05,2015
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bairstow eves is the worst company to buy property from they tell you to use there own solicitors who do not do a proper job all they want is your money and leave you in debt and ill with worry so if you buy a ...
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What agent could do to change your mind?
to much for doing nothingAttached Filesnbsp;
Comment on agent fees
to much for doing nothing
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Mar 25, 2019
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(1)
Appalling company to buy from. We tried to purchase a property, and upon discovering the mortgage provider wouldn’t lend the full amount (it wasn’t worth what it was valued at by Bairstow Eves) I was called and left a rude voicemail by Sharon, telling me “they WILL sell their property, but not to you”. I couldn’t help but laugh, as several months down the line it was indeed sold at the banks valuation, not theirs.
I would not deal with this company again through their rudeness. ...
Jul 28,2013
Jul 28,2013
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We were in the process of purchasing a property with Bairstow eves in collier row. They were aware from the start that the garage had subsidence which was going through insurance. They assured me throughout it wouldn't be a problem for mortgage purposes. Somebody had ...
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What agent could do to change your mind?
They should have waited until the subsidence had been dealt with before putting it on the market!Attached Filesnbsp;
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