Thank you for your comments,

I would first like to confirm that we are individually owned branches and have our own individual Directors and Branch Managers, we do not have an area manger however if you do have a complaint this can be made in writing and we have a complaints procedure in place for our customers.

All of our staff are fully trained and work in a professional manner.

We do not force people to take on properties in which they are not fully happy with, we offer a short assured tenancy on all our properties meaning that if you are unhappy with neighbours or the property then you can serve two months notice just four months into your tenancy and vacate. We don’t lie to our prospective tenants but ensure they are given all the appropriate information so they are happy with the property they have selected.

I am sorry to hear that you have been threatened and mugged however no one has lied to you from our office or taken your money and not recorded it, we are a professional company that ensure our tenants are our main priority and are treated with respect. If we had been made aware of these issues then we could have tried to assist by offering alternative accommodation. We also would not under any circumstances take money from our tenants without putting this into our system and providing a receipt.

We also have our own trades teams that can carry out repairs immediately so if we had ever been informed of any such issues these would have been taken care of straight away.

You are free to leave the property at any time if you are unhappy or feel the area is not suited for you, if you contact the office we can advise the procedure for leaving the property and the appropriate notice required.

24.7 Property Letting Kilmarnock