Freshwater Property Management
Croydon, CR0
1.3/5, 13 reviews
8% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction

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“4 months of constant reminders to change an I......”

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Nov 21,2024
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Adam
By: 'Biko Dadzie'
Nov 21,2024
0 people found
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4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken them 4 months to acknowledge let alone rectify. I was met with hostility and a very casual dismissal. Not good enough at all. This company is awful, has never met any type of standard of customer care and does NOT give a damn about it's properties not the residents.
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Latest Reviews

View all Reviews 13
21st Nov 2024
reviewed by 'Biko Dadzie'
“4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude ......”
25th Feb 2022
reviewed by 'SB'
“Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame ......”
19th Aug 2021
reviewed by 'whatever'
“extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and ......”
27th Jun 2021
reviewed by 'Jemma Anderson 89'
“Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how ......”
21st Mar 2019
reviewed by 'Angela'
“I would give no stars if I could. The worst company I have to deal with, and that's saying something ......”
3rd Jan 2019
reviewed by 'Amit'
“I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Freshwater Property Management
3rd Floor Suffolk House George Street
Croydon
Greater London
CR0 1PE
020 8662 8870

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £1,400 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 5 0 0 0 0 1 6
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“4 months of constant reminders to change an I......”

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Nov 21,2024
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Adam
By: 'Biko Dadzie'
Nov 21,2024
0 people found
this helpful
4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken ...
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“BEWARE...”

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Feb 25,2022
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By: 'SB'
Feb 25,2022
10 people found
this helpful
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all. They treated friends of ours who had little English like dirt and only court action got their deposit back. Beware....
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“extremely rude staff that treat tenants like ......”

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Aug 19,2021
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By: 'whatever'
Aug 19,2021
7 people found
this helpful
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, ...
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“DO NOT RENT A PROPERTY FROM THEM!!!!...”

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Jun 27,2021
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By: 'Jemma Anderson 89'
Jun 27,2021
10 people found
this helpful
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who ...
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“Terrible...”

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Mar 21,2019
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By: 'Angela'
Mar 21,2019
6 people found
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, ...
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Comment on agent fees
Terrible - horrific over-charging and fees
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“Great Experience !!...”

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Jan 03,2019
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Jonathan
By: 'Amit'
Jan 03,2019
0 people found
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I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
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Comment on agent fees
Fees is good when such quality of service is provided.
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“Since buying a leasehold flat in a Freshwater block about ......”

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Sep 21,2017
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By: 'Disappointed'
Sep 21,2017
10 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
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“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”

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Apr 21,2017
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By: 'UnhappyLeaseholder'
Apr 21,2017
13 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat ...
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Comment on agent fees
Massively over priced
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“We bought a flat within a block that is managed ......”

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Jan 22,2016
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By: 'Kate'
Jan 22,2016
14 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
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“We have had a ¢â‚¬Ëœhistoric leak' in our shop for ......”

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Apr 29,2014
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By: 'Dan'
Apr 29,2014
14 people found
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
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What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
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“Utterly terrible. Company based purely around turning a profit with ......”

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Oct 29,2013
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By: 'jim101'
Oct 29,2013
15 people found
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could. Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
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“Well, I'm glad that's over.I've sold my flat in ......”

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May 13,2013
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By: 'Paul'
May 13,2013
11 people found
this helpful
Well, I'm glad that's over. I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high ...
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What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you'll probably make more money...
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“Freshwater are the kings of bad managers. Don't go anywhere ......”

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Dec 18,2010
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By: 'bear'
Dec 18,2010
8 people found
this helpful
Freshwater are the kings of bad managers. Don't go anywhere near them....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Freshwater Property Management, Croydon CR0 1PE



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