100% sales valuation accuracy
0% sales fee satisfaction
Nov 18,2024
Nov 18,2024
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This Agency has to be the worst I have had the misfortune to use. I didn't actually have many issues with them until I moved out of the property this year...after it changed hands from Right Let Leeds to Linley and Simpson. Although in 2020 they were rather rude as I hadn't replied due to my working on the front line in care homes during the pandemic.
Before I moved out of the property at the end of October 2024, I received an email stating that my entire deposit was being returned to the landlord due to rent arrears...which did not exist. Linley and Simpson did some digging and goung that my deposit was still with Right Let Leeds, and they had requested the full deposit back by default. Linley and Simpson requested they cancelled this, Right Let Leeds emailed DPS and unfortunately it did not get cancelled.
I was not made aware of this until I signed into DPS on 8th November, and my deposit was already sent back. I had apparently ignored emails that I didn't receive..and even DPS said only one email was sent to me to respond to their claim, but I didn't respond as I thought they had cancelled it, which I was told had happened by Linley and Simpson. Right Let Leeds went straight to the statutory claim, so only one email was sent to me.
I was obviously frustrated with this and spoke to an agent over the phone, who said Maani wasn't in (who was dealing with this case) so there was nothing she could do. I called back on Monday 11th and had the misfortune of speaking with Maani. I asked how long it would take, he tried avoiding the question so I continued to ask. He then said if I kept interrupting that he can drag his heels over this and this would take even longer than it should. I was appalled by this sheet rudeness from someone who I then found is the Director of RLL.
I continued with some emails back and forth, eventually finding through Shelter that it is the old agency's responsibility to notify DPS of a change of hands, but was told by both old and current agencies that this is not correct due to the deposit still being protected. Maani said I had been misinformed. Nevertheless, I called Citizen's Advice and was told that the information on Shelter was indeed correct, and that Right Let Leeds were responsible for notifying DPS of the change of hands. But by this point, Maani had already closed down any communication with me.
So I could only wait for them to receive my deposit to send back. No accountability was taken by RLL, I did get an apology from Linley and Simpson, and the DPS, none from RLL though, and certainly no apology from Maani. They are too busy covering their backs to hold their hands up to a mistake, and don't show any sign of care in their actions.
I would avoid them as much as possible, and am only thankful that I don't need to deal with them again. A terrible, unprofessional experience.
Before I moved out of the property at the end of October 2024, I received an email stating that my entire deposit was being returned to the landlord due to rent arrears...which did not exist. Linley and Simpson did some digging and goung that my deposit was still with Right Let Leeds, and they had requested the full deposit back by default. Linley and Simpson requested they cancelled this, Right Let Leeds emailed DPS and unfortunately it did not get cancelled.
I was not made aware of this until I signed into DPS on 8th November, and my deposit was already sent back. I had apparently ignored emails that I didn't receive..and even DPS said only one email was sent to me to respond to their claim, but I didn't respond as I thought they had cancelled it, which I was told had happened by Linley and Simpson. Right Let Leeds went straight to the statutory claim, so only one email was sent to me.
I was obviously frustrated with this and spoke to an agent over the phone, who said Maani wasn't in (who was dealing with this case) so there was nothing she could do. I called back on Monday 11th and had the misfortune of speaking with Maani. I asked how long it would take, he tried avoiding the question so I continued to ask. He then said if I kept interrupting that he can drag his heels over this and this would take even longer than it should. I was appalled by this sheet rudeness from someone who I then found is the Director of RLL.
I continued with some emails back and forth, eventually finding through Shelter that it is the old agency's responsibility to notify DPS of a change of hands, but was told by both old and current agencies that this is not correct due to the deposit still being protected. Maani said I had been misinformed. Nevertheless, I called Citizen's Advice and was told that the information on Shelter was indeed correct, and that Right Let Leeds were responsible for notifying DPS of the change of hands. But by this point, Maani had already closed down any communication with me.
So I could only wait for them to receive my deposit to send back. No accountability was taken by RLL, I did get an apology from Linley and Simpson, and the DPS, none from RLL though, and certainly no apology from Maani. They are too busy covering their backs to hold their hands up to a mistake, and don't show any sign of care in their actions.
I would avoid them as much as possible, and am only thankful that I don't need to deal with them again. A terrible, unprofessional experience.
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Latest Reviews
18th Nov 2024
reviewed by 'Marcus'
24th Oct 2024
reviewed by 'Helen Farrell'
3rd Jul 2024
reviewed by 'Natalie'
25th Oct 2023
reviewed by 'akash'
16th Nov 2022
reviewed by 'Andrew'
Opening Hours
Address
Right let Leeds
87 Otley Road
Leeds
West Yorkshire
LS6 3PS
0113 274 9499
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 13 | 1 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 18,2024
Nov 18,2024
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This Agency has to be the worst I have had the misfortune to use. I didn't actually have many issues with them until I moved out of the property this year...after it changed hands from Right Let Leeds to Linley and Simpson. Although in 2020 ...
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Oct 24,2024
Oct 24,2024
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I had a terrible experience with this letting agency. My stepdaughter and her friends rented a student property, and throughout their tenancy, maintenance issues were completely ignored. The agency was impossible to get hold of, leaving the property in poor condition for months. At the ...
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Aug 09,2024
Aug 09,2024
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My experience with Right Let Leeds has been profoundly disappointing. Their lack of professionalism and disregard for tenant rights left me frustrated and disillusioned. Allow me to elaborate on the specific issues:
Misleading Move-In Date: Initially, Right Let Leeds assured us of a specific move-in ...
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Jul 03,2024
Jul 03,2024
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Loved my third year house really easy to set up payments. Great property with a really helpful landlord wold definitely recommend to anyone looking for student accommodation....
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Oct 25,2023
Oct 25,2023
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Go for this agent if you want to loose your deposit. Very dissapointed with the agency as i first thought themat they were a genuine letting agents but as you know once they get hold of the cash evrything changes . Deducting deposits for silly things ...
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Nov 16,2022
Nov 16,2022
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Countless illegal break ins even through Covid lockdowns and when I was sheilding.
Cowboy workmen who couldn't sort a roof out after 2 attempts then subsequently ignored a scheduled third.
Transferred a reduced bond amount to a new agent. Just waiting on bank historic bank transaction ...
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Nov 08,2022
Nov 08,2022
2
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DO NOT USE RIGHT LETS !! It took 3 months to get a blind for my room, they wanted to re do one of our bathrooms and due to the contractor not tightening something we have had a massive leak in our kitchen resulting in no cupboards ...
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Sep 08,2022
Sep 08,2022
1
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DO NOT USE RIGHTLET! Shocking service, things take ages to get fixed, we had no washing machine or dryer for at least a month upon moving in and they tried to have the tenants pay for delivery of new ones. Promised us new couches before ...
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Sep 11, 2024
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We have just worked with Right Let Leeds to find tenants for two of our properties. We were personally recommended this letting agent (from a very experienced Landlord - they do full management and we do Intro Only). COULD NOT RECOMMEND ENOUGH! I scheduled meetings with 4 top estate agents in the area (Horsforth) and Tom out shone with his enthusiasm, passion and honesty. Gave this letting agency a go and couldn't have been happier. Communication with Tom and the team has been very easy and qui ...
Aug 03,2022
Aug 03,2022
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Terrible service - regret letting with them. Property was dirty on moving in. They never reply to maintenance requests. If you make the mistake of letting a property from them, take pictures/videos when you move in - they tried to charge us for damage ...
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Jun 29,2022
Jun 29,2022
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Worst experience , you can’t trust their words , they can change their mind or words very quickly , worst agent in leeds...
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Mar 31,2022
Mar 31,2022
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They managed our property for us effectively and efficiently. They were always fair with us and the tenants.
They were proactive. We used them to manage the sale of the property and they were exceptional, going above and beyond to keep us informed. Would highly ...
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Sep 30,2021
Sep 30,2021
5
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Absolutely terrible. Don't know what they're doing. Things take months to get fixed. No hot shower for months and no cooker for months also. Contractors let them selves in no warning and rightlet just let them. I was non stop phoning complaining and asking things ...
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Sep 02,2021
Sep 02,2021
0
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Avoid this agency. They mind their own business acting in a non-transparent, discriminatory way.
After I had been following a flat for two weeks, I applied to secure it. They just ignored my form and let the property to someone else coming after me without ...
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Mar 07,2021
Mar 07,2021
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Best agents we had in Leeds, had our student property and professional properties with them and couldn't recommend the team enough!...
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Oct 19,2020
Oct 19,2020
2
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Liars, shoddy repair work, rip off in fees, think they can smooth talk out of all of it. Dishonest and untrustworthy - avoid....
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Jul 15,2020
Jul 15,2020
4
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Doesn’t even deserve 1 star, myself and two friends rented a property for our second Year of Uni and during this year dealt with rats, a bedroom ceiling which constantly leaked from the shower and an unclean home with broken furniture when we first moved ...
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Jul 15,2020
Jul 15,2020
1
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Terrible letting agents who lie and do not care about tenants at all. Had months of damp and subsequently mould which was not sorted despite reporting it multiple times. The radiator did not work which added to the damp and mould problem - I ended ...
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Aug 06,2019
Aug 06,2019
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Best estate agency I’ve dealt with throughout my 5 years in Leeds without a doubt. Offered me and my housemates a personable service each time we visited/rung/email that other agencies lacked, where one didn’t even know they had our house on their ...
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Nov 29,2018
Nov 29,2018
1
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We were recently viewing a house to rent, and within twenty minutes of the viewing received two phone calls asking if we would take the property as somebody else was interested. We felt rushed, but decided to go for it. After thinking it through over ...
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Bad
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Jul 19,2017
Jul 19,2017
1
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The company does not even deserve one star. There is no communication between Landlords and the Tenants, the employees try and pass the blame from one person to another and they are completely incompetent.
I would never use this letting agency again, they are a ...
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Comment on agent fees
Awful, they charge £100.00 for admin fees when they can even action day to day office task- i'd quite like my money back.
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Apr 20,2017
Apr 20,2017
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Not helpful, borderline aggressive when asked to fix even small problems with a rented property. Send emails late at night. One agent will contradict another so you never get anywhere with them. Disappointing, because they have excellent properties in their portfolio....
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Comment on agent fees
The initial fees are in line with most rental places.
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Apr 20,2016
Apr 20,2016
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I have used Right let Leeds for a number of years. I have used the sales arm (Right Sell Leeds) a number of times and have always found them to be very professional. My personal dealings have been mostly with Maani or Ross and I ...
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Comment on agent fees
I have always found their fees to be competitive and, within the property market, good value.
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Sep 21,2015
Sep 21,2015
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Ross has dealt with my property for the last two years. Im extremly busy and don't have time so I trust the team to look after the day to day running. Excellent at finding two tenants and the house on the last inspection photos looks ...
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Comment on agent fees
Good price for the service they offer. Value for money compared to other companies who valued property.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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