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40% lettings fee satisfaction
Nov 15,2024
Nov 15,2024
21
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As stated in my previous post, on moving to the property and paying in excess of £3000/- in deposit and rent to move in, only to discover no heating in the property and the toilet does not flush well—The 2 main things in a property which one really worries about.
When I reported the issue with the toilet flush, I specified that it is a week flush and because it is embarrassing to describe some of the issues. I specified that once you have used it for a bowel movement and put the used tissues in, you have to flush it about 3 or times, to clear all the things' in it. I would have put up with the isutauton, just that in the morning, waiting for the toilet to fill back again and flush and fill back and then flush and repeating 3 o4 tiems, takes up atleast 15 minutes of that valuable time I the mronig, when you are rushing for work.
I reported this issue, describing it as civilliy as possible in writing to the property manager Sam at Thomas Connolly who said that the issue has been reported to a company called Grand Union Plumbing estate agents. Today I receive a message from Sam, saying Grand union plumbing have come back to him to report that there is ' no issue with the toilet flush and he has sent a video of the toilet flushing toilet paper!!! I never reported that the toilet flush does not flush toilet paper and was quite shocked at the response. The property agent further says that he would in normal circumstances have to charge me for a nonsense call, but out of 'courtesy' has decide not to do it this time.
Grand Union property agents asked me for a review and I said that I am shocked that they have not even addressed the issue of 'weak flush' and that they have painted me as a 'nonsense caller'. I spoke to the property manager who said it is a communication issue. They said that the property manager from Thomas Connolly told them that 'the toilet is not working' and hence they sent a video back to show the toilet is flushing toilet paper!!!! The problem I reported , which is toilet flush is weak and after a bowel movement & does not flush the toilet paper with things in it, and takes repeated 3 or 4 attempts of repeated flushing is miles apart from what 'they reported as toilet flush not working'. Somebody here is not doing their job properly or is being very unhelpful.
I do not know if it's a communication issue for whom to whom, but I am very upset at the way this property has been handed over to me. After paying this massive deposit and rent, I have been handed stuck with a property as I have signed a contract now, where the heating is unreliable and toilet flush is weak and if I report anything, I am the odd one out here.
My word of warning , is try not to rent if possible but if so, go for a responsible estate agent, who does not picture you as 'mad and lunatic' if you report a problem. Twice since moving into this property, I had to report an issue to the TC estate agents, and both times they have threatened to say,' We would have charged you in normal circumsntncres, but out of courtesy we are not doing it', I think it is extremely unreasonable when you are in a sticky situation and reporting a problem with the estatge agents should have sorted way before you moved in !
If you are unfortunate enough to have rented a property via these estate agents like I have been, then please do not report any issues, as they will paint you as weirdo and in their theory, you have rented a property,' you are doomed for so many months, whatever problem just shut up and give us no headache'.
When I reported the issue with the toilet flush, I specified that it is a week flush and because it is embarrassing to describe some of the issues. I specified that once you have used it for a bowel movement and put the used tissues in, you have to flush it about 3 or times, to clear all the things' in it. I would have put up with the isutauton, just that in the morning, waiting for the toilet to fill back again and flush and fill back and then flush and repeating 3 o4 tiems, takes up atleast 15 minutes of that valuable time I the mronig, when you are rushing for work.
I reported this issue, describing it as civilliy as possible in writing to the property manager Sam at Thomas Connolly who said that the issue has been reported to a company called Grand Union Plumbing estate agents. Today I receive a message from Sam, saying Grand union plumbing have come back to him to report that there is ' no issue with the toilet flush and he has sent a video of the toilet flushing toilet paper!!! I never reported that the toilet flush does not flush toilet paper and was quite shocked at the response. The property agent further says that he would in normal circumstances have to charge me for a nonsense call, but out of 'courtesy' has decide not to do it this time.
Grand Union property agents asked me for a review and I said that I am shocked that they have not even addressed the issue of 'weak flush' and that they have painted me as a 'nonsense caller'. I spoke to the property manager who said it is a communication issue. They said that the property manager from Thomas Connolly told them that 'the toilet is not working' and hence they sent a video back to show the toilet is flushing toilet paper!!!! The problem I reported , which is toilet flush is weak and after a bowel movement & does not flush the toilet paper with things in it, and takes repeated 3 or 4 attempts of repeated flushing is miles apart from what 'they reported as toilet flush not working'. Somebody here is not doing their job properly or is being very unhelpful.
I do not know if it's a communication issue for whom to whom, but I am very upset at the way this property has been handed over to me. After paying this massive deposit and rent, I have been handed stuck with a property as I have signed a contract now, where the heating is unreliable and toilet flush is weak and if I report anything, I am the odd one out here.
My word of warning , is try not to rent if possible but if so, go for a responsible estate agent, who does not picture you as 'mad and lunatic' if you report a problem. Twice since moving into this property, I had to report an issue to the TC estate agents, and both times they have threatened to say,' We would have charged you in normal circumsntncres, but out of courtesy we are not doing it', I think it is extremely unreasonable when you are in a sticky situation and reporting a problem with the estatge agents should have sorted way before you moved in !
If you are unfortunate enough to have rented a property via these estate agents like I have been, then please do not report any issues, as they will paint you as weirdo and in their theory, you have rented a property,' you are doomed for so many months, whatever problem just shut up and give us no headache'.
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Opening Hours
Address
Thomas Connolly Estate Agents
7 Rillaton Walk
Milton Keynes
Buckinghamshire
MK9 2FZ
01908 774422
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £57,250 | £259,999 |
| Lettings | 100% | 40% | £725 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 1 | 0 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Dec 05,2024
Dec 05,2024
0
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Thomas Connelly have been amazing throughout the sale of my property. They were patient, communicative and extremely helpful. Karl and Cassie were brilliant and kept me informed throughout the process. I cannot recommend them highly enough....
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Nov 15,2024
Nov 15,2024
21
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As stated in my previous post, on moving to the property and paying in excess of £3000/- in deposit and rent to move in, only to discover no heating in the property and the toilet does not flush well—The 2 main things in a property ...
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Aug 30,2024
Aug 30,2024
1
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Have ‘phoned multiple times over the past couple of months in regards to rental properties that have caught my eye; despite messages supposedly being ‘passed on’ and being told that someone would let me know when access has been arranged for a viewing, nobody ever ...
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May 13,2022
May 13,2022
1
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Not good at all.
I rented a 2 bed flat from that with a friend. Both of us are on the contract, both of us had to provide references and CS.
Thomas Connolly staff decided to give us only one working key fob to the building ...
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Nov 04,2021
Nov 04,2021
1
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A friend just moved to study for her PHD in the UK, contacted the agency and this is what she gets from a member of their team.
“You have been calling for the past three days, requesting to view apartments, I told you yesterday all ...
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Nov 03,2021
Nov 03,2021
3
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AVOID AT ALL COSTS.
had a plumbing problem that was reported for months, when they finally sent a plumber out he stayed for 5 minutes claiming it was 'fixed' but the problem persisted which we still reported...we were then invoiced £100 for the fix even though ...
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Jul 07,2021
Jul 07,2021
0
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AVOID AVOID AVOID 1 star as no option for zero.
Neglected dangerous repairs with water running into electrics.. Notified and repaired leak however; no repair or attention to electrics sitting in water. Moved out and requested maintenance log and refused to hand over. Now with Trading ...
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Mar 12,2020
Mar 12,2020
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Very impressed with Thomas Connolly. They seemed very knowledgeable about the rental market, and explained the process well. They were always available when I tried to contact them and very personable. I would highly recommend them and they found me a quality tenant within 2 weeks....
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Dec 13,2019
Dec 13,2019
0
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Thank you so much to Steph and Cassie so professional both of you the stress of moving house is crazy but you both helped giving me constant updates on what was going on by phone because it's always nice to hear a voice and by ...
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Nov 27,2019
Nov 27,2019
0
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We have used Thomas Connolly to manage a number of rented properties in Milton Keynes for a few years now. We have found the staff friendly, efficient and flexible in terms of things we want to do as landlord and things we want them to ...
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Last updated at 10:04 AM 03/10/2019 by heather heather
