Suite 7N, Trafford House, Old Trafford, M32
4.7/5, 4264 reviews
91% recommended
91% sales valuation accuracy
93% sales fee satisfaction
Springbok Estate Agents in Manchester

“I signed a contract that said in Bold on the ......”

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Nov 14,2024
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By: 'Sara Harrison'
Nov 14,2024
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I signed a contract that said in Bold on the front. NO SELLING FEES. I assumed thos meant the fees would be negotiated on top of the purchase price. They are not. For example I was told I had an offer of 115000 when in fact the offer was 125000 at no point was this explained. I was just lied to. The only reason I found this out was when I spike directly to the buyer despite us both bring told under no circumstances to talk about offers. Now I know why. Finally I got an offer of
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By: Springbok Customer Services
Nov 19, 2024
Dear Sara, thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Firstly, we’d like to clarify that no deceptive practices have occurred here. There are no selling fees for engaging in our services or completing your property sale, and you have not been charged or invoiced for such fees. We understand you may be referring to the balance due to us which we will detail further below. At the outset, we provided a fixed price for the property, which you agreed to. The way in which the agreement works is clearly detailed in the contract signed, independently without any Springbok staff present. This outlines how our process works in plain and transparent wording. Our remuneration is derived from any amount achieved above the initial fixed price offered and agreed to by you, allowing us to alleviate our sellers from paying a selling fee. In some cases, adjustments to the initial fixed price may be necessary for us to be able to facilitate a sale - which is the case in any property transaction. These adjustments are presented to you for approval, and the decision to proceed remains entirely in your control. Regarding your concerns about the sale process, while we have a portfolio of investors, we also list properties on advertising portals to maximise exposure. We understand the frustration you may have experienced with the timeline, and while we strive to expedite all transactions, delays can occasionally occur due to the conveyancing process, which is often beyond our control. However, we proudly process sales faster than the national average, which is usually five-six months. We apologise for any inconvenience caused by the feedback requests you received after completion. Feedback is vital for us to improve our services, but we’ve ensured you won’t receive further correspondence regarding this.
We hope this clarifies your concerns. Thank you again for your feedback, and we wish you all the best in the future. Springbok Customer Services
By: Springbok Customer Services
Nov 18, 2024
Dear Sara, thank you for your feedback. We will be contacting you today to address your concerns internally. Best regards, Springbok Customer Services

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Latest Reviews

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Featured Review
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reviewed by 'Lara'
“I've heard selling your house is difficult, but it has not been for us. From the moment we signed with ......”
Featured Review
a
reviewed by 'Garry Walton'
“I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing ......”
Featured Review
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reviewed by 'Giles'
“I came across their website on facebook and decided to give them a call. I initially spoke to Amy who ......”
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reviewed by 'Neil'
“When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known ......”
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reviewed by 'Ahmad Yadgari'
“I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all ......”
20th Nov 2024
reviewed by 'Mr Reid'
“I’m not in my property yet so this is a review on the story so far. Like all online ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Address

Springbok Properties
Chester Street
Old Trafford
Greater Manchester
M32 0RS
0800 068 7935

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £21,500 £35,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 13 16 3 1885 170 1668 100 173 96
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“Our selling process...”

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Apr 24,2024
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Marc
By: 'Lara'
Apr 24,2024
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I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought ...
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By: Springbok Customer Services
Apr 26, 2024
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We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services ...
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“I recently had the pleasure of working with ......”

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Apr 22,2024
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Ernest
By: 'Garry Walton'
Apr 22,2024
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I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process. Moreover, my agent, Ernest, ...
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“Smooth Process...”

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Apr 17,2024
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By: 'Giles'
Apr 17,2024
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I came across their website on facebook and decided to give them a call. I initially spoke to Amy who was absolutely brilliant on the phone and she really put my mind to rest. I was anxious about contacting a cash buying company, not knowing ...
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By: Springbok Customer Services
Apr 18, 2024
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Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...
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“When I decided to sell my property I looked a......”

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Apr 15,2024
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By: 'Neil'
Apr 15,2024
0 people found
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When I decided to sell my property I looked at the usual channels & had a disappointing valuation from a well-known online estate agent. I found Springbok Properties online & decided to give them a try. I was pleasantly surprised at the valuation they gave & decided to ...
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By: Springbok Customer Services
Apr 16, 2024
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Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services ...
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“I can wholeheartedly recommend Springbok Prop......”

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Apr 10,2024
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James
By: 'Ahmad Yadgari'
Apr 10,2024
0 people found
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I can wholeheartedly recommend Springbok Properties if you’re planning to buying house Excellent service and very responsive from all of the team Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a ...
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By: Springbok Customer Services
Apr 11, 2024
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We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...

“Good so far, promising and delivering a quick......”

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Nov 20,2024
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Haden
By: 'daniel'
Nov 20,2024
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Good so far, promising and delivering a quick sale, as was needed here....
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“Almost in I hope!...”

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Nov 20,2024
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Sam
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Becci
By: 'Mr Reid'
Nov 20,2024
0 people found
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I’m not in my property yet so this is a review on the story so far. Like all online based companies you do spend time wondering if you’re making the right choice or not. The negotiator Sam was very good. He did not ...
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“I must admit I was a lot apprehensive when de......”

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Nov 19,2024
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Mason
By: 'Lynn Hughes'
Nov 19,2024
0 people found
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I must admit I was a lot apprehensive when decided to use this company but from the first chat to the actual sale it became apparent that this was a very professional company...
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“Good communication. Friendly service. Helpful......”

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Nov 19,2024
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By: 'Christopher lawson'
Nov 19,2024
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Good communication. Friendly service. Helpfully at all stages of the sale...
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“I used Springbok and after an initial regret ......”

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Nov 19,2024
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Hamish
By: 'PETER G DEWSBERY'
Nov 19,2024
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I used Springbok and after an initial regret Hamish sorted everything out and we completed the sale...
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“An unusual company to work with but good if y......”

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Nov 19,2024
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bethan
By: 'Nikki'
Nov 19,2024
0 people found
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An unusual company to work with but good if you want to move quickly. Bethan was very helpful though and any issues were quickly looked into and resolved...
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“Very good service...”

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Nov 19,2024
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Annie
By: 'Masum'
Nov 19,2024
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I'm very happy springbok Properties is very good excellent service specially annie wood...
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“Mason absolute legendMason worked with me t......”

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Nov 18,2024
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Mason
By: 'Jack'
Nov 18,2024
0 people found
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Mason absolute legend Mason worked with me throughout the process and was very open around expectations and the type of buyer we would look for. This allowed me to improve the property based on feedback and ultimately get an offer that was just right to ...
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By: Springbok Customer Services
Nov 19, 2024
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We’re grateful for your positive review. It’s great to hear that we could provide the service you needed. Your kind words will be shared with the team as motivation to continue their hard work. Please contact us if you have any other questions. Warm regards, Springbok Customer Services ...

“Great service from Marc once we offer made. H......”

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Nov 17,2024
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Annie
By: 'ChrisH'
Nov 17,2024
0 people found
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Great service from Marc once we offer made. He was efficient and friendly. Annie is really helpful and returns calls and chases everything to get the purchase done as quick as possible. I feel I can relay on her to move things forward. Found we ...
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By: Springbok Customer Services
Nov 18, 2024
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We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services ...

“Professional and Easy Sale Process...”

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Nov 17,2024
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By: 'George'
Nov 17,2024
0 people found
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After struggling with traditional estate agents, I contacted Springbok Properties. They seemed like a reliable property buying company based on my first interaction. My wife and I decided to proceed further. James provided a fair cash offer, and the cash buying process was smooth and ...
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By: Springbok Customer Services
Nov 18, 2024
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Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services ...

“I signed a contract that said in Bold on the ......”

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Nov 14,2024
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By: 'Sara Harrison'
Nov 14,2024
0 people found
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I signed a contract that said in Bold on the front. NO SELLING FEES. I assumed thos meant the fees would be negotiated on top of the purchase price. They are not. For example I was told I had an offer of 115000 when in fact ...
read full review
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By: Springbok Customer Services
Nov 19, 2024
View all comments (2)
Dear Sara, thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Firstly, we’d like to clarify that no deceptive practices have occurred here. There are no selling fees for engaging in our services or completing your property sale, and you have not been charged or invoiced for such fees. We understand you may be referring to the balance due to us which we will detail further below. At the outset, we provided a ...

“Mason has been there when needed throughout t......”

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Nov 13,2024
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By: 'Ian Burgess'
Nov 13,2024
0 people found
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Mason has been there when needed throughout the process, well supported...
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By: Springbok Customer Services
Nov 14, 2024
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We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services ...

“Staff Good But Lack of Cohesion in the Process...”

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Nov 13,2024
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By: 'Josh'
Nov 13,2024
0 people found
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While having different specialists at every stage has it's benefits, it also causes some communication as it appears there is a lack of communication. Don't get me wrong, because Natalie our negotiator was fantastic. However, from start to finish, there could be better cohesion. While ...
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By: Springbok Customer Services
Nov 14, 2024
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Thank you for your comments! We appreciate all feedback and will take a look into your file to review any measures that can be introduced for improvement purposes. We wish you all the best in the future. Best regards, Springbok Customer Services ...

“We are in the process of a house purchase but......”

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Nov 12,2024
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Joanne
By: 'Ravi'
Nov 12,2024
0 people found
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We are in the process of a house purchase but SP has been very good at taking care of every step ensuring smooth processes. The solicitors' SP suggested seems to delay paperwork much....
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By: Springbok Customer Services
Nov 13, 2024
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Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services ...

“Lewis Buddle...”

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Nov 11,2024
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Lewis
By: 'Rebecca'
Nov 11,2024
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Lewis was very helpful throughout the negotiation process. We were kept fully informed of what was going on. He was very kind and answered any questions we had very clearly. 10/10 service and would highly recommend....
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By: Springbok Customer Services
Nov 12, 2024
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Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out. Warm regards, Springbok Customer Services ...

“Haden has been brilliant so far, ringing me b......”

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Nov 11,2024
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Haden
By: 'David'
Nov 11,2024
0 people found
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Haden has been brilliant so far, ringing me back, taking time to explain the process. He has been professional on each occasion, no pressure, but reassuringly works at a pace that matches my expectations. So far so good and he is a definite credit to ...
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By: Springbok Customer Services
Nov 12, 2024
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Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out. Warm regards, Springbok Customer Services ...

“Excellent communication and support...”

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Nov 11,2024
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Jessica
By: 'Andrew Smith'
Nov 11,2024
0 people found
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I am very happy with the regular communications and flexibility to complete a quick house sale. I am currently in the process of sale, at the final stages. All staff of Springbok have been helpful throughout....
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Nov 12, 2024
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Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch. Warm regards, Springbok Customer Services ...

“Very happy indeed, very quickly sold, smooth ......”

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Nov 09,2024
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bethan
By: 'Linda'
Nov 09,2024
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Very happy indeed, very quickly sold, smooth process, so far....
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Nov 12, 2024
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Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out. Warm regards, Springbok Customer Services ...

“Excellent service 👍 👍 👍 👍 👍 👍 👍 👍...”

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Nov 08,2024
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By: 'Sabu'
Nov 08,2024
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Excellent service 👍 👍 👍 👍 👍 👍 👍 👍...
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By: Springbok Customer Services
Nov 12, 2024
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Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services ...

“MARC...”

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Nov 08,2024
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Marc
By: 'GEOFF BULL'
Nov 08,2024
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Marc superb got the Sale over the line in the face of Adversity!! Proper bloke...
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Nov 12, 2024
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We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services ...

“Very clear, transparent and open and honest a......”

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Nov 07,2024
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By: 'Andrea'
Nov 07,2024
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Very clear, transparent and open and honest about what was going on during the sale....
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By: Springbok Customer Services
Nov 12, 2024
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Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services ...

“Jo Is extremely professional and helpful. Kep......”

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Nov 07,2024
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By: 'Victoria'
Nov 07,2024
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Jo Is extremely professional and helpful. Kept us updated at every point....
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Nov 12, 2024
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We appreciate you taking the time to leave a review. It’s wonderful to know that our team was able to assist you to your satisfaction. Your comments will be shared with them. Please let us know if we can help with anything else in the future. Warm regards, Springbok Customer Services ...

“Springbok are very good. They keep you up to ......”

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Hamish
By: 'Stewart'
Nov 07,2024
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Springbok are very good. They keep you up to date with the process....
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Nov 12, 2024
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Thank you for your feedback. We’re pleased to know we met your expectations and provided the support you needed. Your kind words will be passed along to the team. If you require any further assistance, please feel free to get in touch. Warm regards, Springbok Customer Services ...

“Excellent customer relations Clarity guidanc......”

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By: 'Michael'
Nov 07,2024
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Excellent customer relations Clarity guidance Ready to help Friendly and supportive...
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Nov 12, 2024
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We really appreciate your positive review. It’s great to hear that you were satisfied with the service we provided. We’ll make sure your feedback reaches the team. If you have any further needs, don’t hesitate to contact us. Warm regards, Springbok Customer Services ...

“Chris was very helpful especially considering......”

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Nov 06,2024
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By: 'Lazza'
Nov 06,2024
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Chris was very helpful especially considering his partner was about to give birth. He organised another agent smoothly whilst heading for paternity leave...
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Nov 07, 2024
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Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out. Warm regards, Springbok Customer Services ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

[email protected]

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: [email protected]
Last updated at 4:28 PM 05/03/2024 by allAgents

Awards won by Springbok Properties, Old Trafford M32 0RS



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Springbok Properties

Branch - Suite 7N, Trafford House, Old Trafford, M32

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