Dear Sara, thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Firstly, we’d like to clarify that no deceptive practices have occurred here. There are no selling fees for engaging in our services or completing your property sale, and you have not been charged or invoiced for such fees. We understand you may be referring to the balance due to us which we will detail further below. At the outset, we provided a fixed price for the property, which you agreed to. The way in which the agreement works is clearly detailed in the contract signed, independently without any Springbok staff present. This outlines how our process works in plain and transparent wording. Our remuneration is derived from any amount achieved above the initial fixed price offered and agreed to by you, allowing us to alleviate our sellers from paying a selling fee. In some cases, adjustments to the initial fixed price may be necessary for us to be able to facilitate a sale - which is the case in any property transaction. These adjustments are presented to you for approval, and the decision to proceed remains entirely in your control. Regarding your concerns about the sale process, while we have a portfolio of investors, we also list properties on advertising portals to maximise exposure. We understand the frustration you may have experienced with the timeline, and while we strive to expedite all transactions, delays can occasionally occur due to the conveyancing process, which is often beyond our control. However, we proudly process sales faster than the national average, which is usually five-six months. We apologise for any inconvenience caused by the feedback requests you received after completion. Feedback is vital for us to improve our services, but we’ve ensured you won’t receive further correspondence regarding this.
We hope this clarifies your concerns. Thank you again for your feedback, and we wish you all the best in the future. Springbok Customer Services

Dear Sara, thank you for your feedback. We will be contacting you today to address your concerns internally. Best regards, Springbok Customer Services