It is regrettable that the landlord chose to reject the offer you made on the property, albeit lauristons made every effort to encourage him to do so based on the facts presented, but we cannot be held responsible for this decision. Lauristons have not kept the £500 holding deposit that you placed on the property, it has been refunded to you prior to you leaving this feedback, albeit I appreciate it may have not cleared back into your account at the time of writing. I acknowledge that there was a delay between the 23rd April and 26th in processing the refund for which I apologise. As a gesture of goodwill, I will offer you a 50% discount from our adminstration fees should you find another property to rent through Lauristons.
Regards
Matthew Payne
Lettings Director

Please accept my apologies, we experienced a procedure breakdown causing a delay in the return of the holding deposit. I can confirm this has now been processed and paid back - it was never our intention to keep the deposit.