100% lettings valuation accuracy
33% lettings fee satisfaction
Nov 13,2024
Nov 13,2024
13
people found
this helpful
this helpful
Although this review is unlikely to have any impact on the agency or landlord in question, due to the high need for rentals and resultant limitation of the market they hold, it felt important for me to feedback my experience.
I am so disappointed with this agency for allowing the landlord to treat us so poorly (or perhaps it wasn't the landlord and just them) and not advocating for us as renters in today's market.
- When we moved in we put in a request for a small dog which was declined for no reason (illegal). They said it was advertised as no pets, which it wasn't, and they were unable to provide us with any proof.
- We challenged a 15% increase, which we are within our rights to do (consulted CA), due to their delay in responding to us, we went beyond the month's challenge and were forced to pay or face eviction.
- We explained why we couldn't move (involving young children and traumatic circumstances) we were asked to move anyway through papers through our door and no personal communication.
- The property was painted with possibly the lowest quality paint that could not be wiped down. After a professional clean and patching up white on white paint after two years living in the house (reasonable wear and tear expected) they deducted money off our deposit, we just wanted to be rid of them and move on with our lives so agreed.
- On our final checkout they did not even bother to turn up for a final inspection.
We were excellent tenants, looked after the property, were good neighbours and always paid on time. Merely on a human level, our experience with this agent (and landlord) has been wholly unpleasant. I would absolutely steer clear if the choice is yours.
I am so disappointed with this agency for allowing the landlord to treat us so poorly (or perhaps it wasn't the landlord and just them) and not advocating for us as renters in today's market.
- When we moved in we put in a request for a small dog which was declined for no reason (illegal). They said it was advertised as no pets, which it wasn't, and they were unable to provide us with any proof.
- We challenged a 15% increase, which we are within our rights to do (consulted CA), due to their delay in responding to us, we went beyond the month's challenge and were forced to pay or face eviction.
- We explained why we couldn't move (involving young children and traumatic circumstances) we were asked to move anyway through papers through our door and no personal communication.
- The property was painted with possibly the lowest quality paint that could not be wiped down. After a professional clean and patching up white on white paint after two years living in the house (reasonable wear and tear expected) they deducted money off our deposit, we just wanted to be rid of them and move on with our lives so agreed.
- On our final checkout they did not even bother to turn up for a final inspection.
We were excellent tenants, looked after the property, were good neighbours and always paid on time. Merely on a human level, our experience with this agent (and landlord) has been wholly unpleasant. I would absolutely steer clear if the choice is yours.
Was this helpful?
Yes
Yes
Nov 14, 2024
This response only further displays the exact point being made in my review. No wonder there are a proliferation of 1 star reviews of this agency seeing as though feedback is not reflected on. Shame on you. Nov 14, 2024
Pets are not allowed at this property. Six dilapidations were agreed with the landlord and the total £190 charge was itemised. None of the points were disputed and agreement was reached without needing to raise a tds dispute. The tenants did not come back with a good time for the agreed exit date . We went round there within an hour of hearing they had vacated to check the property was secure and then carried out a full exit check in daylight the following day. . The tenant left some crockery in a kitchen cupboard which i hand delivered to these tenants to their new address as a sign of good will. Nothing negative was said face to face when i met one of the tenants to hand over the crockery.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
13th Nov 2024
reviewed by 'Lauren'
20th Sep 2017
reviewed by 'Honest'
5th Apr 2017
reviewed by 'William'
6th Feb 2017
reviewed by 'Sara'
28th Dec 2016
reviewed by 'Joe'
Opening Hours
Address
Beacon Lee & Ward
8 Mantle Street
Wellington
Somerset
TA21 8AW
01823 662234
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £475 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- TA21
- Mid Devon
- EX15
- Somerset
- TA1
- EX16
- TA2
- TA5
- TA4
- TA6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 13,2024
Nov 13,2024
13
people found
this helpful
this helpful
Although this review is unlikely to have any impact on the agency or landlord in question, due to the high need for rentals and resultant limitation of the market they hold, it felt important for me to feedback my experience.
I am so disappointed with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14, 2024
View all comments
(2)
This response only further displays the exact point being made in my review. No wonder there are a proliferation of 1 star reviews of this agency seeing as though feedback is not reflected on. Shame on you. ...
Sep 20,2017
Sep 20,2017
0
people found
this helpful
this helpful
Our experience with this agent and landlord was horrific. They told lies, poor/no repairs, scammed our deposit. The landlord peered in through windows. Absolutely horrible, stressful experience. Stay away! I don't think I've ever met such unscrupulous people previously. Even *kept our post and ...
read full review
read full review
Comment on agent fees
Over priced as the the house (Old Court House) is overlooked from all windows with lots of noise from the landlord.
Was this helpful?
Yes
Yes
Aug 24, 2021
View all comments
(1)
I m sorry I didn't check the reviews before.
Avoid this agency at any cost!They will rip you off. ...
Apr 29,2017
Apr 29,2017
6
people found
this helpful
this helpful
Ref:- Beacon Lee & Ward.
My wife & I rented a property through Beacon Lee & Ward and have recently vacated & moved on. The overall experience was not a good one! Processes seem heavily biased in the landlord's favour and we are left with poor memories of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24, 2021
View all comments
(1)
Our story is similar.
I wish I would have checked the reviews before to rent.
Whoever reads this,avoid Beacon Lee in Wellington Somerset.I don't know how they operate in other areas,but here they will rip you off to please some landlords without common sense who want to renovate their houses with the money from the tenants.Discusting! ...
Apr 05,2017
Apr 05,2017
1
people found
this helpful
this helpful
I was exceptionally pleased with Beacon Lee and Ward. They achieved in less than a week what another rival agency firm had failed to achieve in two months. I wish i had used her earlier
Highly recommend...
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Feb 06,2017
Feb 06,2017
1
people found
this helpful
this helpful
My experiences as a landlord with Beacon Lee and Ward as my agents over 17 years have been superb. They are excellent at finding lovely and responsible people to rent my proerty, they look after both my and the tenants interests with absolute integrity, professionalism, friendliness ...
read full review
read full review
Comment on agent fees
Very Reasonable.
Was this helpful?
Yes
Yes
Dec 28,2016
Dec 28,2016
4
people found
this helpful
this helpful
Beacon Lee and Ward are awful. Jonathon -- the manager -- his only reply is to stall or do nothing, he treats the tenants as if they are peasants and he is the lord and you are lucky to have a roof over your head. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2014
Jun 06,2014
4
people found
this helpful
this helpful
Sky high fees , blamed the land lord for a shockingly high deposit , could even be bother to turn up to show us round the property !! got the tenants to do it , how lame is that ??!! £350+ fees for doing sod all ! Would steer well clear of ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2011
Dec 06,2011
4
people found
this helpful
this helpful
These agents have no regard for tenants. I had a problem with mould in the house I was renting, I was blamed, despite notifying the landlord and being told just to clean it with bleach. In the end I was made to pay for a ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:28 PM 25/01/2017 by Jonathan Drew
