Hi Joe,

Thank you for sharing your feedback. We’re sorry that your experience with CPS Homes hasn’t been a positive one, as we always strive to provide an open, supportive experience for all prospective contract-holders (tenants).

To clarify our process:

1. We’re committed to finding the best fit for each prospective contract-holder, and many clients take time to view multiple properties with us to ensure they’re happy with their choice. It’s not unusual for us to show up to 10 properties to an individual or group over multiple appointments, which we believe demonstrates our willingness to find the right property for everyone. In fact, many people end up renting properties they didn't initially enquire about, which is a testament to our team’s commitment to matching clients with the right property—even one they may have overlooked at first.

2. After viewings, if a prospective contract-holder wishes to proceed with a property, they can pay a holding deposit, which reserves the property and prevents further viewings by others. While some applicants may feel a need to act quickly due to high demand—especially during peak times like student letting season—we’re always careful not to add pressure. Instead, we simply aim to keep individuals and groups informed of interest levels (e.g., how many enquiries we’ve had for the property or how many viewings have been completed or booked) so they can make the best decision for themselves.

3. Once the holding deposit is paid, the referencing process typically takes at least a week before the contract stage. This means applicants have a period to reflect on their decision, and they are not contractually committed until they decide to sign. If anyone changes their mind during this time, they are able to withdraw.

Thank you again for your feedback. If there’s anything further you’d like to discuss, please feel free to reach out. We’re always here to listen and improve. You can reach us at [email protected].

Kind regards,

The CPS Homes Team