Chelmsford, CM1
3.8/5, 28 reviews
71% recommended
100% sales valuation accuracy
89% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction

Contact Us

“I had a fantastic experience with Williams H ......”

Share on :
Oct 30,2024
Minithumbup
By: 'Akhil'
Oct 30,2024
0 people found
this helpful
I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank you,
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 28
30th Oct 2024
reviewed by 'Akhil'
“I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to ......”
2nd Oct 2024
reviewed by 'AHMET TUNA YUCAYILMAZ'
“Great service, which continuesly improving even after renting the flat! Thank you very much for the support, especially to Mr. ......”
9th Dec 2023
reviewed by 'CW'
“Brilliant start to finish. Staff in particular Ashley Whitaker were professional, polite, helpful and very well organised. Very impressed with ......”
26th Sep 2023
reviewed by 'Nemtanu Nicolai'
“this is the second time I have called on the help of Rob Jones our Mortgage star! thank you very ......”
3rd Jan 2023
reviewed by 'Kessy'
“Agathe and Ashley both deserve a five star rating. Both staff made the renting experience excellent for me.Best service ......”
7th Oct 2022
reviewed by 'Jacky'
“Agathe and Ashley are fabulous agents. They are very professional and helped me a lot in the letting process. I ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
12\/12a Duke Street
Chelmsford
Essex
CM1 1HL
01245 262266

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 89% £145,000 £348,000
Lettings 80% 79% £850 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 8 2 5 1 3 2 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“I had a fantastic experience with Williams H ......”

Share on :
Oct 30,2024
Minithumbup
By: 'Akhil'
Oct 30,2024
0 people found
this helpful
I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, which continuesly improving ev......”

Share on :
Oct 02,2024
Minithumbup
By: 'AHMET TUNA YUCAYILMAZ'
Oct 02,2024
0 people found
this helpful
Great service, which continuesly improving even after renting the flat! Thank you very much for the support, especially to Mr. Syed and whole personnel....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant start to finish....”

Share on :
Dec 09,2023
Minithumbup
claim your profile
Ashley
By: 'CW'
Dec 09,2023
1 people found
this helpful
Brilliant start to finish. Staff in particular Ashley Whitaker were professional, polite, helpful and very well organised. Very impressed with the service I received...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Best Mortgage advisor...”

Share on :
Sep 26,2023
Minithumbup
claim your profile
Rob
By: 'Nemtanu Nicolai'
Sep 26,2023
1 people found
this helpful
this is the second time I have called on the help of Rob Jones our Mortgage star! thank you very much for everything, as I said you are the best!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Agathe and Ashley both deserve a five star ra......”

Share on :
Jan 03,2023
Minithumbup
claim your profile
Agathe
By: 'Kessy'
Jan 03,2023
1 people found
this helpful
Agathe and Ashley both deserve a five star rating. Both staff made the renting experience excellent for me. Best service I ever had…. Thank you WH….....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Agathe and Ashley are fabulous agents. They a......”

Share on :
Oct 07,2022
Minithumbup
claim your profile
Agathe
By: 'Jacky'
Oct 07,2022
1 people found
this helpful
Agathe and Ashley are fabulous agents. They are very professional and helped me a lot in the letting process. I am very happy with their great services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very Professional and helpful....”

Share on :
Sep 06,2022
Minithumbup
claim your profile
Ashley
By: 'SARA RAISDANA'
Sep 06,2022
0 people found
this helpful
Our agent Ashley Whitaker was very helpful and professional. He was fast in finding a tenant and generally we have been happy with his service so far....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Agathe and Ashley have been wonderful agents...”

Share on :
Jul 19,2022
Minithumbup
claim your profile
Agathe
By: 'pooja'
Jul 19,2022
0 people found
this helpful
Agathe and Ashley have been wonderful agents They both have helped us a lot throughout the letting process, guiding us with the documents, procedures Would like to let property again with William H Brown...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“No communication...”

Share on :
Mar 06,2021
Minithumbdown
By: 'Daizy'
Mar 06,2021
0 people found
this helpful
Failed to cancel a viewing on a property that was already let. Firstly, they made a mistake with viewing times and failed to contact me about that, so when I called wondering why i was waiting they rescheduled and had me wait around for an ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolute incompetence...”

Share on :
Jun 14,2019
Minithumbdown
By: 'Ng'
Jun 14,2019
0 people found
this helpful
Absolute incompetence, disgraceful behaviour, lies, property never looked after, no clue what is going on, never checked on property they are managing Started managing our property in August 2014, we would need at least £20000 to fix damage. The estate agent don't even know to what extent ...
read full review
Comment on agent fees
Within what is available elsewhere
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely amazing team at William h brown Chelmsford...”

Share on :
Mar 01,2019
Minithumbup
By: 'Samantha'
Mar 01,2019
0 people found
this helpful
The William h brown Chelmsford team absolutely amazing from day one looking for properties to taking me step by step through the process to the end result, I've purchased my first home. Sarah Barnard & Tom Hutton brilliant, friendly, supportive & kept me in the loop all ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“David was very helpful and apologetic about problems I encountered ......”

Share on :
Aug 24,2016
Minithumbup
claim your profile
David
By: 'ASFC'
Aug 24,2016
0 people found
this helpful
David was very helpful and apologetic about problems I encountered at the property and managed to resolve the issue very quickly. I appreciated the fact that he kept me in the loop with his progress in sorting the problem including following up to check that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found David to be very helpful in my deposit ......”

Share on :
Jul 13,2016
Minithumbup
claim your profile
David
By: 'Mandy'
Jul 13,2016
3 people found
this helpful
I found David to be very helpful in my deposit process. It took quite a while from beginning to end but I was kept regularly updated and never felt like my questions were being ignored....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“David Senior handled my refund of the deposit and refund ......”

Share on :
Jul 11,2016
Minithumbup
claim your profile
David
By: 'Neeraj'
Jul 11,2016
4 people found
this helpful
David Senior handled my refund of the deposit and refund of the access rent I paid. He is highly professional and very pleasant personality. He handled my case with full responsibility and smoothly. He was very easy to approach and discuss over the phone and ...
read full review
Comment on agent fees
I was in fixed term contract of 12 months but I needed to move out of the property earlier so William H Brown found the new tenant and I stayed in the property till the new tenant moved in. In this process I vacated the property after 10 and half months stay but I had to pay full reletting fee to the agent due to break in the fixed term contract. I felt that paying full reletting fee by me was incorrect as reletting fee should have been proportionated between tenant and owner depending upon the length of the stay as Owner have not lost a rent for a single day. Even I have offered to pay 50% reletting fee but agent did not accept my request to look into this matter. If they would have not found the tenant then I would have vacated the property just after 1 and half more month and owner would have to pay the full reletting fee as well as there would have been a possibility that new tenant would have not moved in so I felt that an undue advantage was taken of the situation. I can't comment about the letting fee paid by me at the beginning of the tenancy whether it was good or bad as I have not compared it with any other agent's fee but I always feel that the letting fee is high.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Lauren and Marianne are a pleasure to deal with. ......”

Share on :
Jul 06,2016
Minithumbdown
claim your profile
Marianne
By: 'Mark'
Jul 06,2016
5 people found
this helpful
Both Lauren and Marianne are a pleasure to deal with. Very professional and helpful any time I've spoken with them both. Lauren took over from James who was also pretty good, but taking over is never easy and she managed to do it seamlessly and ...
read full review
What agent could do to change your mind?
Standard
Attached Filesnbsp;
Comment on agent fees
Standard
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jack came out to see me at my home. He ......”

Share on :
Feb 11,2016
Minithumbup
claim your profile
Jack
By: 'Chris'
Feb 11,2016
1 people found
this helpful
Jack came out to see me at my home. He told me to not jump at the first offer and in fact launch my property with an open house. This resulted in me getting over the asking price!...
read full review
Comment on agent fees
I got more than my asking price, so the fee was worth while.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had an excellent experience when recently selling my property. ......”

Share on :
Jun 12,2015
Minithumbup
claim your profile
Alex
By: 'Janet'
Jun 12,2015
0 people found
this helpful
I had an excellent experience when recently selling my property. Every member of staff I spoke with was friendly, knowledgeable and helpful. I received weekly updates throughout the process and sound advice. I would recommend this estate agent to anyone....
read full review
Comment on agent fees
Fees were discussed and explained in advance.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As I have just recently decided to move out with ......”

Share on :
Nov 26,2014
Minithumbup
By: 'Jal'
Nov 26,2014
0 people found
this helpful
As I have just recently decided to move out with my girlfriend in to our first place together and was unsure of the process involved. I walked in to a few of the agents including William H Brown. Once I was in branch the member ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would like to say a massive thank you to Matthew ......”

Share on :
Nov 26,2014
Minithumbup
claim your profile
Matthew
By: 'Adam'
Nov 26,2014
0 people found
this helpful
Would like to say a massive thank you to Matthew and Marianne in the Chelmsford branch for helping me find tenants for my flat. After having nightmare tenants from a previous agent I was a bit concerned in letting my flat again, the team made ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a first time buyer I was very new to ......”

Share on :
Nov 20,2014
Minithumbup
claim your profile
Alex
By: 'Amber'
Nov 20,2014
0 people found
this helpful
As a first time buyer I was very new to the entire process of buying a house and I couldn't complement the staff highly enough with regards to how they went through everything thoroughly along with the efficiency of updating myself with what was going ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I couldn't fault the service I have received. The 2 staff ......”

Share on :
Nov 20,2014
Minithumbup
claim your profile
Jack
By: 'Sheila'
Nov 20,2014
0 people found
this helpful
I couldn't fault the service I have received. The 2 staff I dealt with were polite, extreemly helpful and I felt they were very knowledgeable. They took the time and trouble to help me find the right property and they were not pushey as some Agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rude abrupt incompetent staff! Having viewed a property from this ......”

Share on :
Oct 22,2014
Minithumbdown
By: 'Mr'
Oct 22,2014
3 people found
this helpful
Rude abrupt incompetent staff! Having viewed a property from this agent and proceeded to make an offer I was confronted by a sales agent who's response was " your offer has offended me don't phone here again unless u want to make a decent offer or ...
read full review
What agent could do to change your mind?
Learn how to conduct business professionally
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: William H Browm
Oct 24, 2014
View all comments (1)
May I politely inform yourself that as an estate agent and a property professional, we work on behalf of our vendors and not our purchasers. In a commission based industry it is in our interest to try and secure a potential purchaser on the properties that we offer for sale. However, I emphasise again we work for our vendors and take their instruction upon any offer made, if you are going submit an offer £60,000 below a vendors asking price, a vendor may be insulted. If the vendor had any inten ...

“Absolutely appalling service. At first seemed really efficient in making ......”

Share on :
Oct 15,2014
Minithumbdown
By: 'Fergs'
Oct 15,2014
0 people found
this helpful
Absolutely appalling service. At first seemed really efficient in making sure that I handed over my money. After that customer care and service plummeted. While trying to get a mortgage lender I was originally told that for the amount I needed it would be no ...
read full review
What agent could do to change your mind?
To improve they need to be better with communication of whats going on as well as I have a wider knowledge of what lenders need and how to best inform a first buyer of the process.
Attached Filesnbsp;
Comment on agent fees
Once you pay they stop caring.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mortage Advisor
Oct 22, 2014
View all comments (1)
Thank you for your feedback. We do of course apologise if you feel you did not receive the service you expected. I would firstly like to clarify that no payment was taken from yourself until the agreement in principle had been accepted. Initially income declared to us by yourself was incorrect as you were un aware of you basic salary and until payslips were evidenced we were not able to give you an accurate borrowing potential. We soon had this amended, processed an agreement in princip ...

“I would rate this agency worse than 'terrible', but unfortunately ......”

Share on :
Sep 29,2014
Minithumbdown
claim your profile
Matthew
By: 'mamf'
Sep 29,2014
0 people found
this helpful
I would rate this agency worse than 'terrible', but unfortunately this was the lowest rating supplied. Do not use this letting agency, their professionalism and customer care is appalling. They didn't provide a copy of the tenancy agreement and the property that my parents moved ...
read full review
What agent could do to change your mind?
They should have: - provided a copy of the contract as soon as it was signed. - ensured that the property they agreed to rent out was in an acceptable condition. - had a representative from the Lettings side of the office available who could deal with problems. - kept the tenants informed of events and provided an update of what was happening. - returned phone calls when they said they would. - had a 'plan B' option for when they couldn't contact the landlord - they said they couldn't arrange for cleaners to clean the property because they had to have permission from the landlord first, but what is the contingency plan if they can't contact the landlord? There must be a second option otherwise my parents are sitting in a dirty, filthy house.
Attached Filesnbsp;
Comment on agent fees
The amount paid was way over the top for the condition of the property when my parents first moved in. The customer service provided by the agency was terrible - if I was that bad at my job, I would get sacked.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks to an open house that was run from the ......”

Share on :
Sep 21,2014
Minithumbup
claim your profile
Jack
By: 'Rebecca'
Sep 21,2014
1 people found
this helpful
Thanks to an open house that was run from the branch I had 10 viewings.? On the day jack came down and managed to get me THree offers, I accepted the 2nd highest offer which was still 2000 higher then my asking price. Jack and Ash rang ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the start the team looked after our house, they ......”

Share on :
Jul 08,2014
Minithumbup
claim your profile
Jack
By: 'Henry'
Jul 08,2014
2 people found
this helpful
From the start the team looked after our house, they also updated us on a tough sale and even sold the house over the asking price. I would use them again, no problem....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Complete waste of space! These people are totally incompetent. No ......”

Share on :
Sep 03,2013
Minithumbdown
claim your profile
Kevin
By: 'Ashlee'
Sep 03,2013
5 people found
this helpful
Complete waste of space! These people are totally incompetent. No matter what price they promise me I would never ever use them. They do not get back to you, give you false information and when you start complaining they are rude and have no customer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We asked William H Brown to sell our house & expected ......”

Share on :
May 18,2013
Minithumbdown
By: 'RWChelmsford'
May 18,2013
8 people found
this helpful
We asked William H Brown to sell our house & expected them to get us the best possible price. Big mistake!! Our house needed work & they work off a fixed fee. Result being William H Brown only referring builders with low ball offers & NOT passing on ...
read full review
What agent could do to change your mind?
Acted with integrity & not bullied me into a deal.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown, Chelmsford CM1 1HL



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn