Macclesfield, SK11
4.6/5, 42 reviews
93% recommended
100% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
95% lettings fee satisfaction
Northwood - Visit Our Website

“Northwoods Letting Agents was my first experience of a letting ......”

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Apr 28,2013
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By: 'ex'
Apr 28,2013
8 people found
this helpful
Northwoods Letting Agents was my first experience of a letting agent. My second Agents were wonderful and I had a truly positive experience with them. But Northwoods I will never deal with again.
I found them unreliable, dishonest and capable of harassment.
I ended up on antidepressants because of the whole end of tenancy experience.
What agent could do to change your mind?
For the Director to undertake to listen to my concerns and attempt to resolve the problems caused by his staff.
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Latest Reviews

View all Reviews 42
2nd Mar 2020
reviewed by 'Mr'
“I have used Northwoods several times to sell my houses and have never been disappointed. I have dealt with Matt ......”
8th Jul 2019
reviewed by 'G'
“I have worked with Northwood for over 15 years - as a landlord and also to sell two houses. I would ......”
10th Mar 2019
reviewed by 'Mr'
“Matt was very easy to work with and would always respond to any emails i sent. Very approachable and made ......”
21st Feb 2019
reviewed by 'PMS'
“Very impressed with the staff at Northwood Macclesfield branch, good advice, always helpful. Northwood publish a very helpful news update, ......”
26th Nov 2018
reviewed by 'Ben'
“Northwood were representing the seller of the house we were purchasing. Matthew kept us up to date with everything from ......”
23rd Nov 2018
reviewed by 'Karen'
“I used Northwood to sell my house after previously using another local estate agents who had had my house on ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
22 Church Street
Macclesfield
Cheshire
SK11 6LB
01625 617640

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £90,000 £300,000
Lettings 88% 95% £525 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 5 3 11 0 6 0 1 0
Areas covered
  • SK9
  • SK10
  • SK11
  • SK17
  • SK23
  • CW12
  • WA16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Exellent Service...”

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Mar 02,2020
Minithumbup
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Matthew
By: 'Mr'
Mar 02,2020
0 people found
this helpful
I have used Northwoods several times to sell my houses and have never been disappointed. I have dealt with Matt and again he has done a fantastic job of keeping me updated throughout the entire selling process. Really professional and approachable. Will be using them ...
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“Excellent Service - very happy...”

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Jul 08,2019
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Matthew
By: 'G'
Jul 08,2019
0 people found
this helpful
I have worked with Northwood for over 15 years - as a landlord and also to sell two houses. I would recommend them without hesitation. Matt Evans at the Macclesfield branch is fantastic - he is very competent and positive, which obviously helps with the stress ...
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“Fantastic service...”

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Mar 10,2019
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Matthew
By: 'Mr'
Mar 10,2019
0 people found
this helpful
Matt was very easy to work with and would always respond to any emails i sent. Very approachable and made sure we were kept up to date. Will be using again in the future....
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“lettings assistance...”

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Feb 21,2019
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Ewan
By: 'PMS'
Feb 21,2019
0 people found
this helpful
Very impressed with the staff at Northwood Macclesfield branch, good advice, always helpful. Northwood publish a very helpful news update, monthly information document by email. A must for landlords to stay ahead with legislation. Well done!...
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Good
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“Great service...”

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Nov 26,2018
Minithumbup
By: 'Ben'
Nov 26,2018
0 people found
this helpful
Northwood were representing the seller of the house we were purchasing. Matthew kept us up to date with everything from the sellers side throughout, always responded quickly and was really easy to work with....
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“New Home purchase...”

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Nov 09,2018
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Matthew
By: 'Graham'
Nov 09,2018
0 people found
this helpful
Having just concluded a house purchase through Northwood Macclesfield, I wanted to express my thanks to Matt Evans at Northwood for a truly professional, fast and frankly a painless process from viewing through to sale. Communication has been excellent, so thanks again Matt and team....
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“Excellent from start to finish...”

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Aug 15,2018
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Ewan
By: 'Ben'
Aug 15,2018
0 people found
this helpful
I found Ewan and the team extremely helpful and made the whole process of renting run extremely smoothly. They were very helpful when appraising the property and quickly found me a tenant, sorting all the paperwork out in the process. Would definitely recommend and use ...
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Comment on agent fees
Very fair and worth the money as they quickly filled the property.
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“professional...”

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Jul 18,2018
Minithumbup
By: 'ken'
Jul 18,2018
0 people found
this helpful
A professional service to both landlord and tenant for all contractual paperwork and day to day management for moving in tenants and ongoing maintenance and repairs. The service is apparent to our tenants which leads to happy tenants and hopefully longer lets for the landlord....
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good
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“Knowledgeable and able to meet requirements...”

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Jun 26,2018
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Matthew
By: 'Andrea'
Jun 26,2018
0 people found
this helpful
Matt was very helpful in finding a new property for rental purposes. He understood what I looking for and found the right property on first day of viewings. On top of that he's a very friendly and approachable person; can definitely recommend his services!...
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Good
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“Frustrating but we got there 😀...”

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Mar 19,2018
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Matthew
By: 'Ellie'
Mar 19,2018
0 people found
this helpful
A great service from both the rental and sales side of this branch. Always kept up to date with proceedings and queries were dealt with efficiently and smoothly. Some tricky circumstances during the rental period but these guys were amazing- thanks Ewan! Matt kept in ...
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Comment on agent fees
Great for the service we received
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“Excellent service from Matthew and team - informed, quick response ......”

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Feb 28,2018
Minithumbup
By: 'grinlow'
Feb 28,2018
0 people found
this helpful
Excellent service from Matthew and team - informed, quick response to all queries, very efficient and helpful. Highly recommended. Matthew worked hard to get the sale completed quickly....
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“Matt was very enthusiastic, very proactive, very approachable and kept ......”

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Dec 05,2017
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Matthew
By: 'Diane'
Dec 05,2017
0 people found
this helpful
Matt was very enthusiastic, very proactive, very approachable and kept me well informed as to how the sale was progressing. He responded very quickly to email or phone queries and helped to make the whole process very smooth....
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“AS AGAIN THANKS TO EWAN , JOY & THE REST OF THE ......”

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Oct 30,2017
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Ewan
By: 'MR'
Oct 30,2017
0 people found
this helpful
AS AGAIN THANKS TO EWAN , JOY & THE REST OF THE TEAM FOR MAKING MY LETTING GO SO SMOOTHLY , WAS LET IN A WEEK & A HALF , AMAZING ! VERY EFFICIENT SERVICE STRONGLY RECOMENDED....
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good
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“Matthew provided a excellent customer service while selling our house ......”

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Oct 25,2017
Minithumbup
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Matthew
By: 'Tony'
Oct 25,2017
0 people found
this helpful
Matthew provided a excellent customer service while selling our house through Northwood. We sold the house within the first week it went on the market, and from then on until completion Matthew was always on hand to answer all our question. He was professional in ...
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Comment on agent fees
Good value for the service provided, going the extra mile on several occasions
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“All the team were very helpful at all times and ......”

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Jan 27,2017
Minithumbup
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Joy
By: 'David'
Jan 27,2017
0 people found
this helpful
All the team were very helpful at all times and conducted the process in a profesional manner. Joy, especially, kept me up to date on all the processes. The whole process was completed in a timely manner....
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Comment on agent fees
The fees, I thought were extremely reasonable for the service provided, especially as VAT was included too.
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“Could not do enough to make the purchase of the ......”

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Nov 17,2016
Minithumbup
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Ewan
By: 'Stephen'
Nov 17,2016
0 people found
this helpful
Could not do enough to make the purchase of the apartment as smooth a transition as possible, answered all questions and all queries with expert knowledge. Addressed and Responded within 1 hour to concerns beyond their control. A pleasurable experience during what is normally a very ...
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N/A
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“Joy and Liz both listened very well and responded in ......”

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Dec 07,2015
Minithumbup
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Joy
By: 'Joy'
Dec 07,2015
1 people found
this helpful
Joy and Liz both listened very well and responded in a friendly, helpful, and professional manner. I would reccommend either of them by name to any of my contacts who may be looking to rent accommodation in the Macclesfield area. They were both polite, reliable ...
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By: Ewan
Dec 10, 2015
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We are delighted you have been more than happy with our service. Don't forget should you recommend someone who then rents or sells through us there will be a £100 thank you cheque. thank you ...

“The property was in a run-down state when I bought ......”

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Dec 07,2015
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Ewan
By: 'C'
Dec 07,2015
1 people found
this helpful
The property was in a run-down state when I bought it and the team at Northwood Macclesfield were a huge help in getting it ready for letting out. Since then they have managed it for me very competently and professionally. I would highly recommend their ...
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“Both Joy and Lis Have been very helpful and have ......”

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Dec 07,2015
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Joy
By: 'Derek'
Dec 07,2015
1 people found
this helpful
Both Joy and Lis Have been very helpful and have dealt satisfactorily with any issues which have arisen. I have always been kept informed of of any problems and the staff ,at their discretion engaged the appropriate tradesmen to deal with day to day repairs....
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“Agents were considerate and helpful, Their service after the let ......”

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Dec 06,2015
Minithumbup
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Ewan
By: 'paul'
Dec 06,2015
1 people found
this helpful
Agents were considerate and helpful, Their service after the let was of great assistance to me. Happy to use them again and happy to recommend them....
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“We have been with Northwood (previously Robert Jordan) for over 25 ......”

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Dec 04,2015
Minithumbup
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Ewan
By: 'Victor'
Dec 04,2015
0 people found
this helpful
We have been with Northwood (previously Robert Jordan) for over 25 years and have generally been happy with the service Northwood has given in managing our investment property. Northwood have been responsive to our needs and understanding of the fact that living in Australia, it is ...
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“Good all round agency.Timely inspections with good reporting.Always ......”

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Dec 04,2015
Minithumbup
By: 'Barry'
Dec 04,2015
0 people found
this helpful
Good all round agency. Timely inspections with good reporting. Always let me know as soon as there is a problem (and if tradesmen don't turn up !) I had a good long term Tenant (but I get paid even if the house is empty) Rent passed ...
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“An excellent service. I can relax knowing that everything is ......”

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Dec 03,2015
Minithumbup
By: 'gad'
Dec 03,2015
0 people found
this helpful
An excellent service. I can relax knowing that everything is taken care of. The communications are very good. No problems at all. Highly recommended....
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“Northwood made the entire process extremely easy compared to other ......”

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Dec 03,2015
Minithumbup
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Ewan
By: 'Pete'
Dec 03,2015
0 people found
this helpful
Northwood made the entire process extremely easy compared to other agents I've used in the past. Great service, will definitely look to use them again in the future....
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Comment on agent fees
More reasonable than other agents I have used before.
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“We have been repeat customers of Northwood over the last ......”

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Oct 08,2015
Minithumbup
By: 'Gareth'
Oct 08,2015
0 people found
this helpful
We have been repeat customers of Northwood over the last four years, as seller, tenant and landlord, due to international relocation. Ewan has always been honest in his appraisal of the market, Simeon was very thorough in his approach to our sale. Recommended...
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By: Ewan
Oct 08, 2015
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Thank you very much for your feedback and delighted you have been happy with our serve over the years. many Thanks Ewan ...

“we were in a chain and simeon of northwood had ......”

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Sep 30,2015
Minithumbup
By: 'simeon'
Sep 30,2015
1 people found
this helpful
we were in a chain and simeon of northwood had to work hard to check ability to pay and to reassure all involved that buying and selling were all going to plan despite slowness of solicitors. he is highly professional and did regularly phone or ...
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Comment on agent fees
because of all the chasing of solicitors and other agents that simeon did and the problems of a chain of buyers and sellers and how he made sure we got the house we were after ,we had no problem promptly paying his reasonable fee.
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By: Jeff Sterling
Jun 12, 2019
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I've just noticed this is written by the same person it's about and then the same named person comments on this? Is this allowed to fabricate fake reviews? ...

“Simeon was very helpful with our purchase of 27 Earlsway. He ......”

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Sep 28,2015
Minithumbup
By: 'Caroline'
Sep 28,2015
0 people found
this helpful
Simeon was very helpful with our purchase of 27 Earlsway. He always returned calls and was able to answer any queries I had. He was always very happy and cheerful....
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“More than helpful every week sometimes daily updating on all ......”

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Sep 23,2015
Minithumbup
By: 'Scott'
Sep 23,2015
0 people found
this helpful
More than helpful every week sometimes daily updating on all aspects of sale and chain. Simeon helped even offer help to our buyer as it was a difficult chain with few complications and still managed keep all party's at ease. Thank you...
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By: Simeon Rains
Oct 01, 2015
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Thank you Scott for a positive outlook during a bit of a rocky ride, we had a bit of a challenge, however, with plenty of positivity and 'creativity' (like collecting & delivering important documents)! ....we made it happen. I hope & trust that you and your family are all happily settling in now. ...

“I used a member of staff called Simeon .he was ......”

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Sep 08,2015
Minithumbup
By: 'Simon'
Sep 08,2015
1 people found
this helpful
I used a member of staff called Simeon .he was very professional and very helpful .i believe he went beyond his duties to get me the sale of my property .helping me get meter reading etc .i would absolutely recommend Northwood (Macclesfield). Good luck with ...
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Comment on agent fees
Delighted as it was sold very quickly and I had to do very little .
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By: Simeon
Oct 08, 2015
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Thank you very much Simon, glad you were able to concentrate on your very busy career and we were able to assist with not just your sale in this instance but also your previous letting and management interests - If we can be of service in the near future, we would be delighted to assist again. A pleasure to work with you. Regards, Simeon, Ewan, Joy & Liz. ...

“Excellent service have already recommended you guys to a house ......”

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Sep 07,2015
Minithumbup
By: 'Robert'
Sep 07,2015
1 people found
this helpful
Excellent service have already recommended you guys to a house down the road and now seen the for sale sign outside!! Well done everyone for a great service!! Will definitely use again if needed in the future!!!...
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Comment on agent fees
Very pleased as it has been a tough process for Simeon to sort out for my family and me! Thanks again
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(34)

Vendor Fees

Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 31/05/2019, 4:24 PM by Ewan macPhee- Director


Tenant Fees

Change of Sharer
£50 (inc. VAT), On Completion

Last updated on 31/05/2019, 4:23 PM by Ewan macPhee- Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us
[email protected]

3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:49 AM 05/07/2018 by allAgents

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Branch - Macclesfield, SK11

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