50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Oct 23,2024
Oct 23,2024
0
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Absolutely awful experience! Very dirty flat, and they use a shady inventory report agency too! Which uses pictures of the dirty flat saying it is clean although it is clear that the surface on the picture is covered with 3 cm of dust and pieces of dirt. The check out report is twice as long as the check in report, showing new angles and places, which i by the way sent pictures of at move in date with comments on the damage. All reasonable arguments are completely ignored and deposit being held and not released. The check out report was delayed due to issues with access to the property: I vacated the property a say prior to the check out date.
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Latest Reviews
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reviewed by 'Tom'
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Opening Hours
Address
Knight Frank
Unit 49, 55 Baker Street
Mayfair,London
Greater London
W1U 8AN
020 7629 8171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £1,600 | £5,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 23,2024
Oct 23,2024
0
people found
this helpful
this helpful
Absolutely awful experience! Very dirty flat, and they use a shady inventory report agency too! Which uses pictures of the dirty flat saying it is clean although it is clear that the surface on the picture is covered with 3 cm of dust and pieces of ...
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Sep 12,2024
Sep 12,2024
0
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Absolutely terrible letting agents, they were unable to deal with issues in the property from day and never got fixed for 20 months. Never had any issues with any other letting agents in 12 years renting in London. Their check out report was 100x more detailed then ...
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Sep 02,2022
Sep 02,2022
1
people found
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It's a bad as they say....
We have now moved out and it feels like we have finally got our lives back.
I should have read these reviews before renting from them. The property management service (run out of Baker Street) was appalling and I ...
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Jun 26,2021
Jun 26,2021
4
people found
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2 months and we still not have our deposit back...
We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition.
In the last 2 months, they made several attempts to steal money from our deposit :
- they claimed that ...
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Oct 10,2019
Oct 10,2019
2
people found
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Knight Frank is a very dodgy company.
The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them.
The check-in report was very light and some of ...
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Apr 06,2019
Apr 06,2019
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I saw an apartment - she was rude and pushy, and kept making up stuff. Also, when I called to see other property on Sat she bluntly cancelled last minute and said sales take priority as fee for her is higher. Also when I called ...
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Feb 21,2019
Feb 21,2019
1
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It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
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Dec 13,2018
Dec 13,2018
0
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KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
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Nov 30,2017
Nov 30,2017
2
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Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
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Jul 28,2017
Jul 28,2017
6
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Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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