97% lettings valuation accuracy
97% lettings fee satisfaction
Oct 16,2024
Oct 16,2024
0
people found
this helpful
this helpful
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property.
******
Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised.
The property was left in excellent condition having been professionally cleaned by an external company.
When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included:
- Damage to the walls, redecoration needed – As noted by the agency at the time in writing
- Lack of cleaning – Documented and agreed with agent on entry
- Marks and stains on the carpet – note previous owners had a dog and this was evident
- Lack of cleaning of bathrooms, sink and appliances
- No maintenance of the garden
- Leaving of rubbish, full bins, rubbish in the garden and on driveway
We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride.
I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence.
Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions:
1) To check the property and confirm its state
2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided)
3) To take photos of the property for marketing
4) To conduct a series of back to back viewings of the property in our absence over morning
On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you?
Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys.
I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
******
Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised.
The property was left in excellent condition having been professionally cleaned by an external company.
When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included:
- Damage to the walls, redecoration needed – As noted by the agency at the time in writing
- Lack of cleaning – Documented and agreed with agent on entry
- Marks and stains on the carpet – note previous owners had a dog and this was evident
- Lack of cleaning of bathrooms, sink and appliances
- No maintenance of the garden
- Leaving of rubbish, full bins, rubbish in the garden and on driveway
We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride.
I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence.
Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions:
1) To check the property and confirm its state
2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided)
3) To take photos of the property for marketing
4) To conduct a series of back to back viewings of the property in our absence over morning
On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you?
Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys.
I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Dec 2024
reviewed by 'Michal Jesionowski'
22nd Oct 2024
reviewed by 'JOSE LAVADO'
17th Oct 2024
reviewed by 'Sam'
16th Oct 2024
reviewed by 'Hayley'
4th Oct 2024
reviewed by 'Georg'
31st Aug 2024
reviewed by 'Ronja'
Opening Hours
Address
Clan Gordon
Suite 67, Bonnington Bond
Edinburgh
Midlothian
EH6 5NP
0131 555 4444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 97% | £400 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 168 | 4 | 351 | 13 | 0 | 0 | 0 | 0 | 11 | 0 |
Areas covered
- EH1
- Edinburgh
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Dec 05,2024
Dec 05,2024
0
people found
this helpful
this helpful
I was with Clan Gordon for the last 8 years and I had always a great experience. People were very friendly and all the matters were dealt quickly and efficiently. Special thanks to the property manager Anna Furdal for being a very helpful and caring person....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2024
Oct 22,2024
0
people found
this helpful
this helpful
Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord).
Clear expectation on how to contact them and when; really looking forward to a strong relationship....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
We were tenants with Clan Gordon for around three years and they were really excellent to deal with. Anna, our property manager was helpful, prompt coming back to enquiries and we just always felt like they were across everything which gave us real peace of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2024
Oct 16,2024
0
people found
this helpful
this helpful
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04, 2024
View all comments
(1)
As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due to this having previously been my family home, was quite distressing.
It was my choice to change to Clan Gordon mid tenancy as quite frankly the former agent was not fit for purpose and I have been really pleased with the service provided since the transition.
The assistance from Gregor and the tea ...
Oct 04,2024
Oct 04,2024
0
people found
this helpful
this helpful
Clan Gordon helped me a lot with the renovation and letting of my flat in Edinburgh. The staff are always very friendly and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
Never had any problems, super quick reply at all times and anything maintenance-related was resolved very quickly....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
Good communication, quick to reply. Usually quite helpful with advice....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants needs....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
If you value feeling respected and safe in your rented home, can count on an expert team to respond promptly and with consideration should troubles arise, and enjoy the reassurance of thorough safety checks to ensure the offer of a warm and comfortable tenure, then ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
We are very happy with our move to Clan Gordon, who have managed our property efficiently and professionally. The last change of tenant was managed particularly well, as was a recent out of hours boiler leak....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Brilliant letting agent, offering bespoke support. First used them as a tenant years ago, then returned as a landlord. They have taken great care of me in both situations....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Clan Gordon deserve to be rated the number one letting agency in Edinburgh. They have been looking after my property for two years now and I have been continually impressed with the service they have provided; they are friendly, reliable and efficient and their prices ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Brilliant letting agent. I appreciate their services and support all the time, and most importantly, I liked the friendly staff who provided necessary information. I would recommend anyone choose Clan Gordon as their letting agent....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I have worked with multiple letting agencies in Edinburgh while I was trying to find a flat to live in. Clan Gordon was (and still is) by far the best at communicating, executing repairs, and responding to questions/working with the landlord. All the agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Our flat has been managed by Clan Gordon for many years. They have been professional and kept the property at a high standard. Not living in Scotland means we need trustworthy agents, which they are....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Excellent service, helpful and friendly staff, easy and straightforward process to let the property, sort out references and move in....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I have only good thoughts about the office team at clan Gordon, the only let down was the Maintenance contractors called by the agency, as they appear not knowing what they were doing and kept milking the cow to finish jobs taking sometimes 2 months to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I have been a tenant at a Clan Gordon property for two and a half years. They have been an excellent letting agency to deal with in that time. Unlike other agencies I have had experience with previously, their flat inspections are conducted professionally and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
We have been very pleased with Clan Gordon's service and I believe our tenant is happy with Clan Gordon's factoring...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
No issues. I like the regular visits it gives me a chance to ask questions and show them faults with the property....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Very responsive when we are in need of assistance. Friendly and professional....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Great reporting system which flags up faults quickly and these are dealt with efficiently with a good list of professional tradesman.
Marketing and vetting of tenants has been very good and we have always found a new tenant quickly and efficiently.
Had to clarify a ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Clan Gordon agents always respond very quickly and if there is an issue, it's resolved immediately. Communication is good and appropriately regular. There seems to be an impression that they get on with the landlord well also....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Property very neat and up to standard. Immediate and positive response to calls and complains...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I like the quality of the support and the team's professionalism.
Timely response for maintenance report and effective communication....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Agents you can rely on! With Clan Gordon, I have had peace of mind since the beginning on all elements of my property. Be it staying compliant, advising on decisions and keeping me informed (and all the right amount).
Would highly recommend for a more ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I have found the staff at Clan Gordon to be very friendly, efficient, and helpful in dealing with any maintenance issues we have had. I would be happy to recommend them as a reliable and professional agency....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
As a new customer of Clan Gordon, I've been impressed with their level of service and professionalism. Any issues have been quickly rectified and I always get a swift response....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Fantastic service, got into my new flat quick and easy with no problems....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Really well organised, good system for repairs if something has broken and quick communication....
read full review
read full review
Was this helpful?
Yes
Yes
Malin
(156)
Euan
(122)
Hannah
(83)
Anna
(80)
Mike
(76)
Carrie
Lauren
(46)
Ed
(35)
Jonathan
(26)
Krisztina
Dori
Louise
(19)
Dominika
Gregor
Andrew
(6)
Juanita
Justine
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:59 PM 15/02/2024 by allAgents
Best Letting Agent in Edinburgh 
Best Letting Agent in Scotland 
Best Letting Agent in Scotland 
It was my choice to change to Clan Gordon mid tenancy as quite frankly the former agent was not fit for purpose and I have been really pleased with the service provided since the transition.
The assistance from Gregor and the team has been exemplary and has been a huge stress reliever given that I am residing in Australia. We now have a new tenant in the house vetted by Clan Gordon and I couldn’t be happier.
Just to cover off a few issues raised above. I can confirm that the agency did seek professional advice via a glazer on the window breakage and it was confirmed that the explanation given could not have accounted for the damage.
As for the debt collection letters- these were not in the name of anyone on the mortgage of that house and were dealt with by myself as soon as I was notified.