92% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
85% lettings fee satisfaction
Apr 26,2013
Apr 26,2013
2
people found
this helpful
this helpful
KFH were a toxic combination of sharp dealing, negligence and incompetence (when it suited them).
Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property for one year). KFH did not tell us they would deduct (and keep) the letting fee for the full 18 months even if we exercised the break option to terminate the lease at 12 months. That information was buried in fine print which KFH provided after we'd signed on. KFH also recommended a large number of utterly unnecessary electrical works following the required inspection. It took a week's worth of correspondence to establish that the thousands of pounds of work suggested was just something we might like to think about - rather than something that was required (or even of any importance).
Negligence: KFH drafted an incomprehensible break clause (and I am a lawyer) and then were negligent in the manner they served the notice, so it was not legally compliant with the very clause they drafted. This was after I pointed out their first try at serving the notice was not compliant. We took specialist legal advice which confirmed KFH's negligence in serving notice. If our tenants had not vacated the property willingly we would not have been able to rely on KFH's notice to evict them.
Incompetence: KFH failed to note a number of breaches of the terms of the lease on their (late) inspection of the property (eg a satellite dish affixed to the house, our entire rose garden being cut down etc). KFH were also unable to comprehend that our mailing address was not in fact the address of the property were we letting, with the effect that the shoddy check-in report was sent to the let property and therefore we had no opportunity to object to their ship shod report. When the tenants broke a number of appliances, KFH would tell us we needed to pay for the repairs when the tenants were in fact responsible and there were specific provisions in the lease stipulating the tenants' obligations.
On top of all of their professional incompetence, they were also rude and unpleasant to deal with. I would note, however, one of the property managers (Elsbeth) was neither rude nor unpleasant in contrast to the lettings team at Surrey Quays (Sarah and Lucy).
Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property for one year). KFH did not tell us they would deduct (and keep) the letting fee for the full 18 months even if we exercised the break option to terminate the lease at 12 months. That information was buried in fine print which KFH provided after we'd signed on. KFH also recommended a large number of utterly unnecessary electrical works following the required inspection. It took a week's worth of correspondence to establish that the thousands of pounds of work suggested was just something we might like to think about - rather than something that was required (or even of any importance).
Negligence: KFH drafted an incomprehensible break clause (and I am a lawyer) and then were negligent in the manner they served the notice, so it was not legally compliant with the very clause they drafted. This was after I pointed out their first try at serving the notice was not compliant. We took specialist legal advice which confirmed KFH's negligence in serving notice. If our tenants had not vacated the property willingly we would not have been able to rely on KFH's notice to evict them.
Incompetence: KFH failed to note a number of breaches of the terms of the lease on their (late) inspection of the property (eg a satellite dish affixed to the house, our entire rose garden being cut down etc). KFH were also unable to comprehend that our mailing address was not in fact the address of the property were we letting, with the effect that the shoddy check-in report was sent to the let property and therefore we had no opportunity to object to their ship shod report. When the tenants broke a number of appliances, KFH would tell us we needed to pay for the repairs when the tenants were in fact responsible and there were specific provisions in the lease stipulating the tenants' obligations.
On top of all of their professional incompetence, they were also rude and unpleasant to deal with. I would note, however, one of the property managers (Elsbeth) was neither rude nor unpleasant in contrast to the lettings team at Surrey Quays (Sarah and Lucy).
What agent could do to change your mind?
Had KFH not been negligent in drafting the lease and serving the break notice, had KFH not duped us (or tried to dupe us) into unnecessary fees and had KFH not demonstrated consistent incompetence, would not have such a dim view of them. I wouldn't particularly care that KFH were rude had they been able to do their job.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Oct 2024
reviewed by 'Jordanne'
19th Oct 2022
reviewed by 'Malcolm Chumbley'
11th Feb 2022
reviewed by 'Trish'
15th Nov 2018
reviewed by 'WJ'
9th Oct 2018
reviewed by 'Daiane'
Opening Hours
Address
Kinleigh Folkard & Hayward
Montreal House, Surrey Quays Road
London
Greater London
SE16 7AQ
020 3199 8016
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £410,000 | £830,000 |
| Lettings | 67% | 85% | £637 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 20 | 6 | 13 | 0 | 9 | 1 | 4 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 03,2024
Oct 03,2024
0
people found
this helpful
this helpful
Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2022
Oct 19,2022
0
people found
this helpful
this helpful
Thanks to all involved in our sale, including Anthony , Sammie and especially Mo. We got there in the end , so thanks for persevering in these difficult market conditions. Malcolm and Susan C....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2022
Feb 11,2022
0
people found
this helpful
this helpful
Antony has been really helpful and proactive. As a first time tenant, he helped us navigate and look for properties with our constraints. He is very easy to talk to and is good with keeping us informed....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2020
Oct 12,2020
1
people found
this helpful
this helpful
Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case.
Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2018
Nov 15,2018
0
people found
this helpful
this helpful
Georgia was very efficient in finding out my needs as a potential buyer, noting down all the essentials that I wish to tick in my next home. I have been taken to view to three properties which meet my requirements the very next day....
read full review
read full review
Comment on agent fees
No comment, as I am a potential buyer, which means I don't need to pay a penny to them.
Was this helpful?
Yes
Yes
Oct 09,2018
Oct 09,2018
0
people found
this helpful
this helpful
we were taken care of by Rebecca Bridges she was very attentive and quick in solving our queries. Made all processes quickly and efficiently....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 15,2018
May 15,2018
0
people found
this helpful
this helpful
Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor.
Seamus is always immaculate in his presentation and takes the time to understand the needs of his customer. He is thorough ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2018
May 10,2018
0
people found
this helpful
this helpful
Jackeline was very professional and helpful in finding a new house for us in Canada Water area. The entire process was quick and easy and we have already recommended her to our friends....
read full review
read full review
Comment on agent fees
Good.
Was this helpful?
Yes
Yes
Mar 19,2018
Mar 19,2018
0
people found
this helpful
this helpful
I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, ...
read full review
read full review
Comment on agent fees
Realistic fees for the service provided
Was this helpful?
Yes
Yes
Feb 23,2018
Feb 23,2018
1
people found
this helpful
this helpful
Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don't deal with it (...
read full review
read full review
Comment on agent fees
Good on first view, but lots of hidden fees.
Was this helpful?
Yes
Yes
Jan 31,2018
Jan 31,2018
1
people found
this helpful
this helpful
We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived ...
read full review
read full review
Comment on agent fees
Terrible, highest price I have seen
Was this helpful?
Yes
Yes
Oct 09,2017
Oct 09,2017
0
people found
this helpful
this helpful
Jackeline Zabala Marla was professional and attentive agent from the beginning of our property for rent search till final step. She provided all the information and assistance in prompt and comprehensive manner. She was very polite and understanding too....
read full review
read full review
Comment on agent fees
Fees are competitive and appropriate.
Was this helpful?
Yes
Yes
Aug 25,2017
Aug 25,2017
0
people found
this helpful
this helpful
Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful.
I would definitely recommend KFH and Samantha....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2017
Aug 21,2017
0
people found
this helpful
this helpful
Great job at finding my new tenant! They were professional, quick and efficient. I can highly recommend to any landlord....
read full review
read full review
Comment on agent fees
Alright
Was this helpful?
Yes
Yes
Feb 01,2017
Feb 01,2017
0
people found
this helpful
this helpful
As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2016
Jan 27,2016
0
people found
this helpful
this helpful
Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do ...
read full review
read full review
Comment on agent fees
The fees were non-existent so really they couldn't be better given the quality of service.
Was this helpful?
Yes
Yes
Dec 22,2015
Dec 22,2015
0
people found
this helpful
this helpful
All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property.
Giuseppe guided us through the sale with a lot of patience, ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2015
Dec 18,2015
0
people found
this helpful
this helpful
The hunt:
From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2015
Dec 17,2015
0
people found
this helpful
this helpful
KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14,2015
Dec 14,2015
0
people found
this helpful
this helpful
Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2015
Dec 08,2015
0
people found
this helpful
this helpful
KFH gave a realistic market valuation and set about finding buyers in a methodical way - always open to discussion and review of the marketing approach. Keith Elder secured offers and was supportive through the negotiation to the point of the final buyer's offer being ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2015
Dec 07,2015
0
people found
this helpful
this helpful
We bought a house with the help of Oliver Greenhalgh from KFH. He is very helpful and responsive to enquires - we really thank him for introducing us this house and facilitating the deal. We would recommend using his service!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2015
Dec 03,2015
0
people found
this helpful
this helpful
We received a fantastic service from the whole team at KFH - but in particular Keith Elder who found us a buyer extremely quickly. Keith was always very prompt in returning my calls and emails and I can't fault the service we received. We wouldn't ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2015
Nov 24,2015
0
people found
this helpful
this helpful
My partner and I are so impressed by Paige Lawrence at Kinleigh Folkard & Hayward. She is an exceptional estate agent, highly organised, responsive, knowledgeable about the property market and the details of the properties she is responsible for and most importantly she tries to understand ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2015
Nov 24,2015
0
people found
this helpful
this helpful
My partner and I are so impressed by Paige Lawrence at Kinleigh Folkard & Hayward. She is an exceptional estate agent, highly organised, responsive, knowledgeable about the property market and the details of the properties she is responsible for and most importantly she tries to understand ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2015
Nov 23,2015
0
people found
this helpful
this helpful
Giuseppe was very good at understanding what I was looking for quickly and finding me the house I was looking for in just a handful of visits. Very pleasant to deal with, and always available for multiple more visits before and during the transaction even ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2015
Nov 12,2015
0
people found
this helpful
this helpful
I have just sold a house through this team, having previously advertised with a different agent for 9 months without a sale coming to fruition.
Although the commission for KFH was very slightly higher than the previous one, following initial communications (Which were detailed and prompt) ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2015
Nov 09,2015
0
people found
this helpful
this helpful
The Kinleigh Lettings team are super efficient, knowledgeable and friendly. Compared with other agents in the area we have found them to be far and away the best. They found a new tenant quickly and negotiated terms in a professional and friendly manner. We felt ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2015
Nov 07,2015
0
people found
this helpful
this helpful
Chris Rowe and Chris Early were both very pleasant and helpful. Chris Rowe was always very cheerful and kept us informed throughout the process of the sale....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2015
Nov 06,2015
0
people found
this helpful
this helpful
We found both Chris (the manager who initially came to value our house) and Ollie, who found us a buyer, very friendly, professional and helpful. Ollie was on hand to answer any queries - he always prompt at replying and kept us informed during the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
