As Charlotte's fiancé, I've only witnessed the behaviour of Ian and Penny Lane Homes from the outside, but what I've seen has been deeply concerning. Charlotte has rented a property through this agency for nearly two years, always paying rent on time and taking excellent care of the property, yet the treatment she has received has been far from what any tenant should experience.

Charlotte is a nurse working for the NHS, dedicating herself to caring for others, yet the treatment she has received from Penny Lane Homes and Ian has been nothing short of disgraceful. Throughout her tenancy, she has consistently met all her obligations, including always paying rent on time and maintaining the property to a high standard. Despite this, Penny Lane Homes has repeatedly shown an appalling lack of professionalism, with Ian using intimidation tactics that no tenant should have to endure.

Despite reporting multiple issues with the property, most were left unresolved by both the estate agent and the landlord. Charlotte consistently communicated her concerns, but they were rarely addressed.

For example, the plug in the main bathroom never worked, and the en-suite bathroom had drainage issues that Charlotte reported at least twice. Instead of fixing the issue, Charlotte was asked to prove she had tried using a drain unblocker, despite the owner being fully aware of the problem before renting the property out. This neglect led to mould forming in the shower area, which the owner then blamed Charlotte for. However, it was clear that the drainage issue caused the dampness, which Charlotte had reported multiple times to Ian.

A couple of months ago, Charlotte requested permission to renovate the back garden, including installing composite decking and artificial grass, which my company would fully fund. The owner approved the request, but within six weeks, Charlotte was issued her eviction notice. It felt like the owner was willing to let Charlotte renovate the garden knowing full well she was planning to evict her. This kind of behaviour is deeply unsettling and unprofessional.

I also believe that Charlotte was never the tenant the owner wanted living in her property. The owner seemed to have too much of a personal connection to the house, viewing it as her family home rather than treating it as a rental investment. Once she decided to rent it out, she should have accepted that it was no longer her home but a tenant's residence. If she wasn't ready to make that mental shift, she should never have rented it out in the first place.

When Charlotte informed Ian that she wasn't planning to leave the property on the eviction date, the intimidation escalated. She began receiving aggressive and intimidating emails from Ian, which left her feeling harassed. Citizens Advice informed Charlotte of her rights as a tenant and warned her that Penny Lane Homes would likely attempt to retain her deposit using underhanded tactics—a clear reflection of their unprofessional conduct. They also highlighted that this behaviour is typical of Penny Lane Homes and Ian.

Most recently, Penny Lane Homes requested access to the garage—a space Charlotte had never been allowed access to during her tenancy. When Charlotte informed Ian that she was on holiday, he insinuated that she was lying, stating, "The owner knows lots of people on the street and she will know if you are on holiday or not. I am not saying you aren't on holiday, but they will know, and I want to make you aware." This passive-aggressive approach is just one example of the continued harassment Charlotte has faced.

Neighbours have also reported trivial matters to the owner, such as deliveries to the property or garden furniture being blown over, further contributing to the constant invasion of privacy and harassment. Charlotte has never had any peace of mind or privacy during her tenancy, despite being a model tenant and causing no problems.

Since being issued the eviction notice, Charlotte has registered with all housing associations and the council. She has been made a top priority due to her daughter's autism, which adds another layer of stress to this situation, as moving will severely disrupt her daughter's routine.

What's more unsettling is that after all this, Ian had the nerve to suggest Charlotte move into another one of his rental properties. After everything she has been through, the idea of continuing to deal with this agency and its bullying tactics is beyond reason.

Charlotte is now looking for a new place to live, as the environment created by Penny Lane Homes and Ian is neither safe nor comfortable. As someone who has seen the effects of their treatment on her, I urge anyone considering renting through this agency to reconsider. The lack of professionalism, constant harassment, and failure to address property issues make this a nightmare situation for any tenant—particularly one who has done nothing but meet all their obligations.