73% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Oct 07,2024
Oct 07,2024
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As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency.
- To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9 of February Communication was almost non existent, and I had to chase them to do their job.
- On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored.
- However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling.
- Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until
- To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9 of February Communication was almost non existent, and I had to chase them to do their job.
- On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored.
- However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling.
- Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until
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Latest Reviews
7th Oct 2024
reviewed by 'Pablo'
15th Nov 2021
reviewed by 'Matthew'
Opening Hours
Address
Brockenhurst Estate Agents
1 London Street
Andover
Hampshire
SP10 2NU
01264 350 350
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 67% | £210,000 | £750,000 |
| Lettings | 0% | 67% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 5 | 1 | 0 | 0 | 1 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 07,2024
Oct 07,2024
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As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency.
- To begin with, the process to move into the property was unnecessarily delayed, ...
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Sep 18,2024
Sep 18,2024
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Not very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us ...
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May 24,2022
May 24,2022
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Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover.
Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield.
We have now ...
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Nov 15,2021
Nov 15,2021
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Do not believe the Google reviews.
They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave ...
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Sep 03,2021
Sep 03,2021
1
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Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to ...
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Mar 31,2021
Mar 31,2021
1
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Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property ...
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Jan 20,2021
Jan 20,2021
1
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Think twice before selling your property with this agent.
We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them....
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Sep 11,2020
Sep 11,2020
2
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Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action ...
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Mar 13,2020
Mar 13,2020
1
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mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like you...
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Jan 16,2020
Jan 16,2020
3
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We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations.
Absolute disgrace...
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Nov 14,2019
Nov 14,2019
1
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After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come ...
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Mar 22,2019
Mar 22,2019
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Huge thank you to Matthew Griffiths for doing what he said he would do, what other estate agents had tried to do but failed and that is to SELL our house!!...
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Jul 22,2018
Jul 22,2018
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We recently sold our house through your Andover office. Even though the sale was a little slow, your staff in particular Clare, Holly and Karen, were very helpful and supportive throughout the whole process. they kept us up to date with viewings and always gave ...
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Comment on agent fees
Good
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Jun 04,2018
Jun 04,2018
6
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Terrible experience in all my history of buying and selling. Probably the worst estate agents I have ever dealt with in my time. Communication awful, arrogant, lied to us and denied it! Absolute bare minimum done to get your money! Avoid like the plague!...
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Comment on agent fees
Fees what can I say as I’ve said already they will do the absolute bare minimum!!
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Nov 22,2017
Nov 22,2017
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I am really pleased with choosing Brockenhurst estate agent.David the owner was great in valuing my property and the staff had my house sold in less than a week. Highly recommended the company....
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Nov 22, 2017
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Thank you for your kind words, Debbie. It's been a pleasure working for you. Good luck! ...
Sep 05,2017
Sep 05,2017
10
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As a tenant, avoid like a plague. Friends warned me about their bad experiences with them, but they are a horrendous company. No communication, lots of unresolved issues and very rude. I would rather go homeless...
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Aug 18,2017
Aug 18,2017
1
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I have dealt with Brockenhurst on 3 separate occasions and know David Griffiths the owner pretty well.
David is knowledgeable and informative about the local market and trustworthy.
David provided me with the valuation whilst Clare and Holly in the Andover branch provided the day to ...
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Comment on agent fees
Good competitive estate agency fee.
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Feb 26,2014
Feb 26,2014
10
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My partner and I thankfully dodged a bullet with Brockenhurst. Went for several viewings with various members of staff and was lied to by every one of them concerning the quality of properties, cost of fees, etc. Extortionate fees - we rent a property that ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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