“Warning: They Deliberately Hide Serious Safet......”
1 Star Review
Sep 30,2024
By:
'Yina Ye'
Sep 30,2024
Branch: Slough, 188 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL2
Branch: Slough, 188 High Street
Lettings (as a Tenant)
Postcode: SL2
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Warning: They Deliberately Hide Serious Safety Issues!
I'm a tenant soon moving out of one apartment managed by this agency, Lexington Apartments, Railway Terrace SL25GW (15 floors, 100+ apartments). The building has faced serious elevator issues since Nov 2023. At times, residents—including the elderly, children, and those with mobility challenges—have been trapped or forced to climb multiple flights of stairs. Even worse, people, including children, have been trapped in the elevator for over 30 minutes on multiple occasions.
Despite being clearly aware of the issue for months, and after I reminded them about it during viewings for future tenants, the leasing agent still failed to disclose this critical information. I had to directly inform visitors myself.
They are breaching Consumer Protection from Unfair Trading Regulations (2008), which requires agents to avoid misleading information and disclose important details that could affect a tenant's decision.
Avoid this agency!!!
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